Carefound Home Care (Harrogate)

Oakwood Park, Bishop Thornton, Harrogate HG3 3JN
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9.8 61 Reviews
  • Carefound Home Care (Harrogate), Harrogate
Carefound Home Care in Harrogate provides highly personalised home care services to older people so that they can enjoy a better quality of life at home with the support of an expert carer when they need it.

Their home care service is rated 'Outstanding' by the Care Quality Commission (November 2017) and they part of a small group of care providers in the country to have achieved this prestigious rating for a second time (previous inspection date June 2015).

Their local team will work with you and your family to develop a bespoke care package to meet your needs, which can involve hourly home care, 24-hour live-in care, or short-term respite care. Care can include anything from companionship, cooking, cleaning through to personal care, medication management or more complex support for specialist conditions such as dementia care, Parkinson’s care or post stroke care.

All of their carers are recruited locally and undergo an extensive recruitment process including interviews, reference checks and an Enhanced DBS Check. They then complete a leading training programme which goes beyond mandatory requirements and includes supporting specialist health conditions.

Importantly, your care is managed by their local branch in Harrogate (24 hours a day, 7 days a week), which ensures that they maintain exceptional levels of support for their carers, clients and their families.

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Care Provided by Carefound Home Care (Harrogate)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Carla Hainsworth (Registered Branch Manager)

Funding & Fees Guide for Carefound Home Care (Harrogate)

  • Prices

  • From £32 per hour

  • Further information available on request

Carefound Home Care (Harrogate) Reviews (61)

Total of 61, showing 21-40
9.8

Carefound Home Care (Harrogate) has a Review Score of 9.8 (9.784) out of 10, based on 21 reviews in the last 2 years. Over all time Carefound Home Care (Harrogate) has 61 reviews.

Overall Experience

  • 53
  • 8
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Date Published

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Review from Lucy N (Daughter of Client) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel fortunate to have two excellent live-in carers for our dad. They are excellent and we feel he is in very safe hands. The care is very person-centred and they have a good understanding of his needs. Very happy with the service.

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Review from David D (Son of Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been using Carefound Home Care (Harrogate) for over five years. The care, service, management and administration are all first-class.

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Review from J B (Husband of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers to be punctual and very helpful. They also treat my wife with respect and compassion.

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Review from B P (Client) assisted by family/friend published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable, friendly and professional, but more importantly, they go the extra mile.

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Review from Alison W (Daughter of Client) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted by the service offered by Carefound Harrogate, both by the carers in the home and by the management. Excellent communication and empathic, responsive and sensitive provision of care.

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Review from Fiona G (Daughter of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service and people. The team are incredibly kind and professional in every way. We have received excellent support over the last few years and we are so grateful that my mum can continue to live in her own home with the support of Carefound Home Care.

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Review from Joan H (Client) assisted by family/friend published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Caroline D (Daughter of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached Carefound Home Care in January to find out what services they could provide to my 93-year-old father who lives on his own and whose health has gradually deteriorated since Christmas. He does not currently need a lot of personal care but he does need some help with light domestic duties
and has found the companionship from the carers invaluable. It has also given me peace of mind as I live some distance away from my dad. I have been very impressed by all of the contact that I have had with everyone at Carefound when making initial enquiries, arranging a meeting with my father and speaking to carers on the phone when they are visiting my dad. I have access to my dad's care records via an app on my phone so I can see what the carers are doing during each visit. I have found everyone to be very helpful, kind, caring and extremely competent.

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Review from A M (Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel well cared for, safe and kept informed of any changes. Carers always happy to do anything I ask for help with. When I need to change time, the office always have done their best to accommodate my request.

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Review from Rachel T (Daughter of Client) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had 24 hour, live in carers from Carefound since July 2019 for my parents, when my father was unable to continue caring for my mum who has dementia. Their abiding wish was to continue living at home until the end, my father died in September 2021. and it’s fair to say. that they were a challenging
care package with physical/medical and dementia aspects to deal with, plus the end of life care. I did my research before engaging Carefound, I was concerned that no company would be willing to take on such a complex case, however Carefound rose to the challenge and we settled with two lovely carers doing a rota of 2 week live in shifts back to back. My parents were in a nursing home for a few months prior to getting Carefound involved, and mine and my parents experience of that convinced us that live in care at home would be the best option. Indeed they would never have had such attentive and one to one care as they experienced from Carefound. I can’t recommend them highly enough.

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Review from Kate L (Daughter of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Carefound Home Care for several months now. My father has quite advanced Alzheimer’s and my mother has terminal cancer.
Carefound are predominantly employed to take my father out for his coffee/cake and some exercise to give Mum a chance to rest during her treatment. The girls that
come are so kind and patient and are really helpful. They help Mum with some jobs she can’t manage and always find time to chat with her which she really appreciates as Dad is pretty non-verbal now.
When Mum was offered some palliative chemo at very short notice, the staff at Carefound managed to swap things around and supply a live-in carer for us which was a lifesaver.
Everyone we have met to date has been very warm and kind and I would highly recommend them to anyone who finds they need some help for a loved one.

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Review from Pat R (Wife of Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, all staff who come to provide care are well trained, responsive and very efficient and professional. They not only give personal care for my husband but advise and support me as well. The administration of the scheme works very well for us. This means less stress for me which I really
welcome in caring for my husband with advanced dementia. This is very stressful and the staff are a wonderful support to me enabling me to care for my husband for longer at home.

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Review from Louisa G (Client) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I rely on the carers as I live on my own. I look forward to their visits, they make life run much more smoothly for me.

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Review from B D (Daughter of Client) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely ladies from the Carefound Home Care (Harrogate). Punctual & professional and on side with great support.
They are always cheerful and make Mum their priority.
Was able to get care at short notice when our plans changed.

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Review from C B (Client) assisted by family/friend published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The managers and carers of Carefound Home Care are all brilliant at their jobs and I would recommend their workers to anyone.

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Review from B P (Client) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory.

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Review from D H (Client) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found both management and staff to be exceptional in carrying out the service undertaken. The individual carers are always prepared to go the extra mile to make both my husband and myself comfortable and carry out their duties with a smile. The management/office staff always manage to accommodate
any changes which may be required.

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Review from Sylvia L (Client) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant and helpful staff.
A pleasure to welcome them in our home.

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Review from B D (Client) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I look forward to my carer coming. I am pleased I have been allocated 2-hour visits as you can only do very little in one hour. I do like a short outing.

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Review from Vera L (Client) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been totally satisfied with the Carers and Management Team over the last 4 years and I have no hesitation to recommend them to friends or family.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Carefound Home Care (Harrogate) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Carefound Home Care (Harrogate) is calculated as follows: ( (100 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 125 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carefound Home Care (Harrogate) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (17)

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Meet the Team (4)

Carla

Carla Hainsworth

Job Title: Registered Branch Manager

Joined: 2012

I joined Carefound in 2012 as a Home Carer with no prior professional care experience, although I had supported elderly family members. In 2013, I won the Great British Care Awards for Yorkshire and Humberside in the Newcomer to Care category and went on to win the National Newcomer to Care award in 2014.


Following this, I progressed to a Senior Carer role after completing my Level 2 qualification in Health and Social Care and began working towards my Level 3 qualification. In 2017, I advanced to the role of Care Coordinator and subsequently became a Care Manager. I later undertook my Level 5 qualification in Health and Social Care, which I completed in 2021. That same year, I was highly commended at the Yorkshire and Humberside Great British Care Awards for Care Assessor of the Year.


I progressed to Deputy Branch Manager at the end of 2021 and was appointed as Registered Branch Manager in 2023, overseeing the Harrogate Branch.


Outside of work, I enjoy walking and competing with my horse. Recently, I won the Show Cob of the Year 2024 at the Horse of the Year Show.


Laura

Laura Hill

Job Title: Care Manager

Joined: 2021

I joined Carefound in 2021 after working as a Dental Nurse at an NHS practice for 11 years. I began my journey with Carefound as an hourly Carer, progressed to a Senior Carer a year later, and became a Care Manager in January 2023. I am currently working towards completing my Level 5 qualification in Leadership and Management.


I thoroughly enjoy my role as a Care Manager, as no two days are ever the same. I value building relationships with clients, their loved ones, and other healthcare professionals, as I believe we can learn so much from one another.


When I am not at work, you'll likely find me outdoors with my children and two rescue dogs, exploring the local area


Rachael

Rachael Mayo

Job Title: Care Manager

Joined: 2021

I joined Carefound in 2021 as an hourly carer, with no prior experience in the care sector, and quickly realised I had found a job I loved. For two years, I worked as an hourly carer, enjoying the opportunity to build professional relationships with clients and colleagues. I appreciated how much of a difference you can make in someone’s life through caring, and no two clients or visits were ever the same.


In 2023, I progressed to the senior team, where I continued to carry out visits while taking on additional responsibilities. By 2024, I advanced further to become a Care Manager, transitioning to a permanent office-based role.


Outside of work, we have a busy household with children and a dog, we are often involved in various sports activities for the kids. I also enjoy baking birthday cakes for friends and family.


Danielle

Danielle Ferebee

Job Title: Recruitment & Community Manager

Joined: 2022

I have been with Carefound for just over two years, initially starting as an hourly carer before progressing to my current role as Recruitment & Community Manager. I work with a fantastic team, and I thoroughly enjoy my job. It offers a lot of variety, with many different aspects to the role—from meeting new people during the recruitment process to organising coffee mornings and events.


I am very family-oriented and come from a large family, so when I'm not working, I spend my time with them, catching up with friends, and taking my 18-month-old Labrador, Charlie, out and about. I also support my partner in his various hobbies, with rallying being the biggest one.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carefound Home Care (Harrogate) to verify any information. View our terms and conditions. Carefound Home Care (Harrogate) has a Platinum Service – more info.