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Carefound Home Care (Harrogate) has a Review Score of 9.8 (9.784) out of 10, based on 21 reviews in the last 2 years. Over all time Carefound Home Care (Harrogate) has 61 reviews.
Review from Jan (Daughter of Client) published on 12 August 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.8 (9.784) out of 10 for Carefound Home Care (Harrogate) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.784 for Carefound Home Care (Harrogate) is calculated as follows: ( (100 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 125 Ratings = 4.784
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Carefound Home Care (Harrogate) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Nov 2017
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Branch Manager
Joined: 2012
I joined Carefound in 2012 as a Home Carer with no prior professional care experience, although I had supported elderly family members. In 2013, I won the Great British Care Awards for Yorkshire and Humberside in the Newcomer to Care category and went on to win the National Newcomer to Care award in 2014.
Following this, I progressed to a Senior Carer role after completing my Level 2 qualification in Health and Social Care and began working towards my Level 3 qualification. In 2017, I advanced to the role of Care Coordinator and subsequently became a Care Manager. I later undertook my Level 5 qualification in Health and Social Care, which I completed in 2021. That same year, I was highly commended at the Yorkshire and Humberside Great British Care Awards for Care Assessor of the Year.
I progressed to Deputy Branch Manager at the end of 2021 and was appointed as Registered Branch Manager in 2023, overseeing the Harrogate Branch.
Outside of work, I enjoy walking and competing with my horse. Recently, I won the Show Cob of the Year 2024 at the Horse of the Year Show.
Job Title: Care Manager
Joined: 2021
I joined Carefound in 2021 after working as a Dental Nurse at an NHS practice for 11 years. I began my journey with Carefound as an hourly Carer, progressed to a Senior Carer a year later, and became a Care Manager in January 2023. I am currently working towards completing my Level 5 qualification in Leadership and Management.
I thoroughly enjoy my role as a Care Manager, as no two days are ever the same. I value building relationships with clients, their loved ones, and other healthcare professionals, as I believe we can learn so much from one another.
When I am not at work, you'll likely find me outdoors with my children and two rescue dogs, exploring the local area
Job Title: Care Manager
Joined: 2021
I joined Carefound in 2021 as an hourly carer, with no prior experience in the care sector, and quickly realised I had found a job I loved. For two years, I worked as an hourly carer, enjoying the opportunity to build professional relationships with clients and colleagues. I appreciated how much of a difference you can make in someone’s life through caring, and no two clients or visits were ever the same.
In 2023, I progressed to the senior team, where I continued to carry out visits while taking on additional responsibilities. By 2024, I advanced further to become a Care Manager, transitioning to a permanent office-based role.
Outside of work, we have a busy household with children and a dog, we are often involved in various sports activities for the kids. I also enjoy baking birthday cakes for friends and family.
Job Title: Recruitment & Community Manager
Joined: 2022
I have been with Carefound for just over two years, initially starting as an hourly carer before progressing to my current role as Recruitment & Community Manager. I work with a fantastic team, and I thoroughly enjoy my job. It offers a lot of variety, with many different aspects to the role—from meeting new people during the recruitment process to organising coffee mornings and events.
I am very family-oriented and come from a large family, so when I'm not working, I spend my time with them, catching up with friends, and taking my 18-month-old Labrador, Charlie, out and about. I also support my partner in his various hobbies, with rallying being the biggest one.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carefound Home Care (Harrogate) to verify any information. View our terms and conditions. Carefound Home Care (Harrogate) has a Platinum Service – more info.
