Independent Homecare Team

405a Footscray Road, New Eltham, London SE9 3UL
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10 46 Reviews
  • Independent Homecare Team, London
Independent Homecare Team offers professional services in the home to older and vulnerable adults in Sidcup, as well as in surrounding areas of Bexley, Bromley & Greenwich boroughs.

The owner believes in care provision that is individually tailored, based on her own experience in caring for others, which takes on board the perspective of any family involved.

The team has been successful in assisting with reablement and dementia care, with key workers in place to ensure that continuity is achieved.

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Care Provided by Independent Homecare Team

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Independent Homecare Team Ltd
  • Person in charge
  • Fiona Duffy (Manager)

Funding & Fees Guide for Independent Homecare Team

  • Prices

  • £29.75 p/h weekday
    £34.25 p/h weekend

Independent Homecare Team Reviews (46)

Total of 46, showing 1-20
10

Independent Homecare Team has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Independent Homecare Team has 46 reviews.

Overall Experience

  • 43
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Date Published

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Review from D R (Next of Kin) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Independent Home Care Team have been looking after my relative further to a hospital stay in September 2024. When she came home, she was virtually bedbound. However, thanks to the wonderful care and encouragement from the Team, she is now mobilising and has regained some independence. I cannot thank
Independent enough for everything they continue to do. I live quite a distance from her so it is very reassuring for me that she is being cared for and treated with kindness. She calls her carers her "angels" and is always pleased to see them; there is a wonderful relationship between her and all her carers. I was confident that she is in good hands from the initial assessment. Communication is excellent and if I ever have a query or need help, someone is always there for me too. Thank you all!

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Review from G I (Daughter of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Independent Homecare for 1 year and I would highly recommend this company. The staff have always been professional and go above and beyond to ensure Mum is cared for with dignity and respect. The carers always ask on their service call if Mum needs help with any tasks that she may
want to try and do herself.
The company always ensure that I am informed of any concerns they may have which shows they genuinely look after their clients.
Thank you to all the team for their continued hard work and the not forgetting the staff in the office.

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Review from J R (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with Independent Homecare, they have been so kind and supportive of my parents. All of the carers are proactive in anticipating their needs or identifying a difficulty and then either referring on to other services or taking action themselves. It is such a relief to know that I can
rely on Independent Homecare to help my parents remain as independent as possible.

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Review from David F (Husband of Client) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my wife has received has made our life worth living again, we do not have a bad word to say about the help we receive. In fact, we recommended your company to three families and they are now your customers. Thank you all so much.

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Review from Eileen U (Client) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Independent Homecare Team have been caring and supporting me since November 2022. During all this time I have found them extremely dependable. They are honest, and kind and always do what they say they will do and have always treated me with respect. I am so happy I have them to turn to since my
family do not live close by. I am 89 years old with a few friends of a similar age so they are too old to help me with problems.

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Review from Lorraine H (Daughter of Client) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the home care team to look after our mum since December 2023. The care she has received has been great. Mum is happy to see a smiling face and the ladies always show interest and listen to her. The staff are very professional in their work and nothing is too much trouble. Communication
whether by phone, email or app is excellent.
We would happily recommend them!

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Review from Rozalinde P (Daughter of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been absolutely delighted with the care my mother has received over the last few months.
The care staff are reliable, trustworthy and extremely professional in all aspects of their work.
Our mother has built strong relationships with the carers who attend her three times a day.
Nothing is too much trouble for them and as a family, we are kept informed at all times.
The care she has received has meant that she has been able to remain independent in her own home.
We have complete peace of mind knowing that Mum is so well looked after.

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Review from Anni G (Daughter of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum has been receiving care from Independent Homecare Team for the last 4 years. I cannot fault the support they give me and my mum, it has been amazing. At times I have been brought near to tears by how lovely they are when caring for her. I have received messages, with suggestions of things
to buy my mum, to make her life easier. They definitely go 'the extra mile'. When she was hospitalized I was in regular contact with the team trying to sort things out, and it was never too much. They truly are a fantastic team.

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Review from Pamela S (Client) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are always warm, polite and helpful in every way, the whole team of carers that look after me treat me as if part of a big family. I thought I could not remain in my home (eventually). We are so lucky to have carers like they all are, especially the ones I personally have.

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Review from Lee H (Son of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for the right people to look after Dad and we have found them. Very caring and friendly girls who are very professional in every aspect of their work. Having the Independent Homecare Team look after Dad has made life so much easier, knowing that he is getting the right service from a
great team.

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Review from Debbie W (Daughter of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care these girls provide is excellent. They cared for my dad for 9 months until recently, when he passed away. We would highly recommend them.
Nothing is too much trouble, you won't find a better care team. The office really do go above and beyond to help you when you need it. A big
thank you for all you did.

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Review from Donna S (Daughter of Client) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent services, been caring for my mum for a very long time. Very friendly ladies, always put a smile on my mum's face and are very good listeners. Came all weathers and all through the lockdown. Would give them 100 stars if I could.

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Review from Sue L (Daughter of Client) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but thanks and praise for the lovely ladies who look after my dad. They provide an excellent standard of care, delivered in a kind and friendly manner. They always make time for a chat with my dad, who looks forward to their visits. They quickly identify any additional needs my dad may
have and liaise with me to ensure the best care for him. The team working in the office are friendly, helpful and reassuring. Five stars all around for Independent Homecare Team.

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Review from Liz B (Daughter of Client) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care these ladies provide my mum is excellent, they are reliable and competent in all areas of care. I feel confident when going to work that my mum is well looked after but most of all Mum really likes everyone in the team!

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Review from Deborah M (Daughter of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was using another care agency to support my mum and decided to move to Independent Homecare Team, and was so pleased that I did. Independent Homecare Team has a great team who really do care about the welfare of their clients. They were always responsive to changing needs, and on occasions, achieved
outcomes with other health partners that I know I would have struggled to obtain the same result. As my mum neared end of life, they were a great support at a difficult time. I can’t thank them enough.

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Review from Darren M (Son of Client) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolute first-class care. My father has both lung cancer and dementia. The care package that is being delivered is absolutely first class in every way. The carers are friendly and ensure my father has all his needs in place, but they also take time out to ensure that he is okay and they like to have
a catch up with him. The previous care company we employed simply administered medication with no interaction at all. This is a total reversal. I cannot recommend this company enough.

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Review from Kate E (Daughter of Client) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has used Homecare for quite a while now and I have to say that the service from all the carers has been exceptional including the office based workers. Communication is excellent via the app and phone calls if there are any problems. I wouldn’t hesitate in recommending them to anybody! Thank you
for looking after my dad so well!

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Review from Dan M (Grandson of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan used to be independent for the last two to three years of her life and we cannot thank them enough. Wonderful care, service and carers. So trusting and reliable in all areas of the job. They went above and beyond to care for my nan even with her elevated needs of care. Nan had a colostomy bag
and to ensure her needs were met at all times extra training was provided for any member of staff not in the know. Brilliant communication and so on the ball with her ever-changing and endless medication. I don’t think we could have done it without them. I genuinely cannot thank and recommend them enough. Thanks, ladies x

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Review from Mark M (Son of Client) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Independent Homecare has been looking after mum for several years now and we have always been really happy with the service they provide. Their carers all take time to get to know mum and treat her with respect, dignity and real care. They go above and beyond their required remit, are always reliable
and we would have no problem recommending them to anyone.
We have had the experience with other care agencies and none have come close to standards that Independent Homecare has set, they truly stand out in how they provide real care.

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Review from Philip W (Son of Client) published on 13 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Independent Homecare Team were recommended to us and we have already recommended them to another friend.
We have been delighted with the service provided over the last two years. All the carers without exception have been brilliant with Mum, even when she was in a grumpy mood! The company always alerted
us promptly when there were issues. The office staff were always friendly and helpful. They stepped the service even further up when things became difficult in the last weeks before Mum moved to a nursing home.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Independent Homecare Team is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Independent Homecare Team is calculated as follows: ( (66 Excellents x 5) ) ÷ 66 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Independent Homecare Team is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Frequently Asked Questions about Independent Homecare Team

What Type of Services does Independent Homecare Team offer?

Independent Homecare Team offers Home Care.

How many Carers does Independent Homecare Team employ?

Independent Homecare Team employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Independent Homecare Team to verify any information. View our terms and conditions. Independent Homecare Team has a Platinum Service – more info.