Review from Deborah M (Daughter of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience

Was using another care agency to support my mum and decided to move to Independent Homecare Team, and was so pleased that I did. Independent Homecare Team has a great team who really do care about the welfare of their clients. They were always responsive to changing needs, and on occasions, achieved

outcomes with other health partners that I know I would have struggled to obtain the same result. As my mum neared end of life, they were a great support at a difficult time. I can’t thank them enough.

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Review from Darren M (Son of Client) published on 10 June 2022
Submitted via Website • Report

Overall Experience

Absolute first-class care. My father has both lung cancer and dementia. The care package that is being delivered is absolutely first class in every way. The carers are friendly and ensure my father has all his needs in place, but they also take time out to ensure that he is okay and they like to have

a catch up with him. The previous care company we employed simply administered medication with no interaction at all. This is a total reversal. I cannot recommend this company enough.

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Review from Kate E (Daughter of Client) published on 8 April 2022
Submitted via Website • Report

Overall Experience

Dad has used Homecare for quite a while now and I have to say that the service from all the carers has been exceptional including the office based workers. Communication is excellent via the app and phone calls if there are any problems. I wouldn’t hesitate in recommending them to anybody! Thank you

for looking after my dad so well!

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Review from Dan M (Grandson of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience

My nan used to be independent for the last two to three years of her life and we cannot thank them enough. Wonderful care, service and carers. So trusting and reliable in all areas of the job. They went above and beyond to care for my nan even with her elevated needs of care. Nan had a colostomy bag

and to ensure her needs were met at all times extra training was provided for any member of staff not in the know. Brilliant communication and so on the ball with her ever-changing and endless medication. I don’t think we could have done it without them. I genuinely cannot thank and recommend them enough. Thanks, ladies x

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Review from Mark M (Son of Client) published on 16 September 2021
Submitted via Website • Report

Overall Experience

Independent Homecare has been looking after mum for several years now and we have always been really happy with the service they provide. Their carers all take time to get to know mum and treat her with respect, dignity and real care. They go above and beyond their required remit, are always reliable

and we would have no problem recommending them to anyone.
We have had the experience with other care agencies and none have come close to standards that Independent Homecare has set, they truly stand out in how they provide real care.

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Review from Philip W (Son of Client) published on 13 March 2021
Submitted via Website • Report

Overall Experience

Independent Homecare Team were recommended to us and we have already recommended them to another friend.
We have been delighted with the service provided over the last two years. All the carers without exception have been brilliant with Mum, even when she was in a grumpy mood! The company always alerted

us promptly when there were issues. The office staff were always friendly and helpful. They stepped the service even further up when things became difficult in the last weeks before Mum moved to a nursing home.

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Review from Sally T (Daughter of Client) published on 27 February 2021
Submitted via Website • Report

Overall Experience

I would highly recommend Independent Homecare. The care my father received in his final months was professional and so caring.
I found that everyone was so kind and friendly to both dad and I as well as being supportive to me at such a difficult time.
Thank you, your help made such a difference.

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Review from Pamela M (Daughter of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience

Mum with dementia, dad with increasing poor health but fierce independence. He finally accepted a trial of a carer. It was transformative for both their lives and the lives of the worrying family. The care is exactly that - the team cares.
They value continuity so that meaningful relationships can

develop. Over three years mum and dad’s care needs slowly increased, and their needs continued to be met even when they needed overnight care. The carers unfailingly deal with problems such as those arising from dementia and incontinence with sensitivity, ensuring dignity is maintained. They can also share a good laugh.
They go the extra mile. Communication within the team is excellent. The service is utterly dependable. They find ways of dealing with crises. We cannot thank them enough for making this difficult time of life as good as it possibly could be.

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Review from Teresa S (Sister of Client) published on 3 November 2020
Submitted via Website • Report

Overall Experience

I'm so pleased with the way my brother is cared for by this team - they go above and beyond to do the right thing and enable my brother to continue to live independently. I'm very happy to have found Independent Homecare.

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Review from Debbie T (Daughter of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience

Independent Homecare's professionalism was second to none. Great office communication. Covid 19 pandemic dealt with in a calm, responsible manner. Updated information. Knowledgeable carers with their own personal touch. Good honest factual daily records.
Far greater service offered than other agencies

charging the same rate of pay. After assessment meeting, help by liaising with the Doctor/prescription pharmacy.
I have and would not hesitate to recommend this care team for us, it was third (agency) time lucky!

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Review from Sue S (Sister of Client) published on 8 April 2020
Submitted via Website • Report

Overall Experience

We are extremely grateful for all that you do for our sister. She values your help and kindness and friendly approach. Thank you at this difficult time.

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Review from N E (Daughter of Client) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience

We had Independent carers for Mum for a good three years. From the start, Mum had a good rapport with her carers. They were extremely kind and caring. Their timekeeping was brilliant and any concerns they had with Mum they let the office know and myself.
As Mum's condition became worse, they couldn't

have been more caring, and the concern shown was exemplary. They were more friends to Mum than carers with hearts of gold.

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Review from Russell O (Son of Client) published on 11 February 2019
Submitted via Website • Report

Overall Experience

We used this Independent Homecare to provide care for my late mother. We found the staff exceptional and they treated mum with care, dignity and a sense of humour! Our mother wasn't a demanding lady and was very appreciative of the help (although reluctant to accept it at first!)
She had four visits

a day for personal care and meal preparation. Sometimes if she was poorly we needed 24-hour cover, which isn't really what this company was set up for, but they always rose to the challenge meet our needs. I know mum really looked forward to seeing the different ladies who'd come into look after her and it was very touching to see several of the staff come to her recent funeral. I would have no hesitation in recommending Independent Homecare. Thank you so much for everything.

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Review from Elaine W (Daughter of Client) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience

The carers are friendly, helpful, considerate and professional. They are also smart and arrive on time. The carers have always treated my mother with dignity and respect and assisted her with all of her needs. I would not hesitate to recommend the company to others. I am very grateful for the help I

receive.

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Review from Donald B (Client) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

Following my stroke in mid-June this year, I received, for a short while, observations from the local council team which ceased in mid-July following my good recovery. Since that time, it was decided to continue with daily observation from the Independent Homecare Team on just a half hour schedule.

The two carers who visit me over Monday to Friday (no weekend visit) are first class. During which time, are able to undertake various household chores to keep me tidy, so to speak, first class and very caring and so friendly.

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Review from Katie S (Granddaughter of Client) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

The whole family were pleased with the care and support that was shown to my Nan at a very difficult time. Nan had the same, lovely carer every day who helped her to get up and ready for the day. It was a big help to all of us as we were unable to do it ourselves during the week. The ladies in the office

were always on hand with any question we had or to add extra help in when we needed it, even at short notice.

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Review from Freda F (Client) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

At first, I wanted to keep the carers. They go above and beyond their duties.

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Review from Lorna C (Client) published on 22 October 2018
Submitted via Website • Report

Overall Experience

We first used Independent Homecare in 2017 to look after my father when he came out of hospital and couldn't rate them highly enough. The care was fantastic and my dad was soon back on his feet.

He had another downturn this summer and as we were going away, wanted to have the peace of mind that someone

caring and professional would check he was up and make sure he ate etc daily. The company were amazing and as he was a client before and they knew him the care plan was set up within the week.

Dad again made a good recovery and I can honestly say it was because of the care he received from this company.

I would highly recommend this care company - thanks team.

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Review from Anna Marie C (Client) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the carers who come to me daily. I appreciate all that they do. I value them as my friend and treat them as members of my family.

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Review from Gillian D (Daughter of Client) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience

Independent looked after y mother when she came out of hospital. I could not have managed without their support as I work full time. Mum became very fond of her carer who showed endless care and patience. This was a fantastic service all round.

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Independent Homecare Team

Care Provided by Independent Homecare Team

Good to Know

Funding & Fees Guide for Independent Homecare Team