Independent Homecare Team

405a Footscray Road, New Eltham, London SE9 3UL
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Top 20 award
10 46 Reviews
  • Independent Homecare Team, London
Independent Homecare Team offers professional services in the home to older and vulnerable adults in Sidcup, as well as in surrounding areas of Bexley, Bromley & Greenwich boroughs.

The owner believes in care provision that is individually tailored, based on her own experience in caring for others, which takes on board the perspective of any family involved.

The team has been successful in assisting with reablement and dementia care, with key workers in place to ensure that continuity is achieved.

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Care Provided by Independent Homecare Team

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Independent Homecare Team Ltd
  • Person in charge
  • Fiona Duffy (Manager)

Funding & Fees Guide for Independent Homecare Team

  • Prices

  • £29.75 p/h weekday
    £34.25 p/h weekend

Independent Homecare Team Reviews (46)

Total of 46, showing 41-46
10

Independent Homecare Team has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Independent Homecare Team has 46 reviews.

Overall Experience

  • 43
  • 3
  • 0
  • 0
  • 0

Date Published

46
1
3
11
35

Review from P O (Client) assisted by family/friend published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great agency and staff. Carers could do with more travel time though, so they can get to the next job on time. Staff are great.

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Management

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Value for Money

Review from R F (Client) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being very ill with a virus in May 2014, the Independent Homecare Team have cared for me completely and reliably with whatever days and length of visits I required.

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Review from Derek W (Son-in-law of Client) published on 17 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a carer, it is important to us to get feedback on my mother-in-laws situation on a day to day basis. Independent Home care Team always works with us to provide the best care available. Being flexible with needs which can change at a moments notice and the knowledge that the staff really care about
their clients. I believe that working as part of a team and sharing information has benefited all concerned. We encourage feedback and we get it and are extremely grateful for all of the teams Work in looking after my mother in Law .

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Value for Money

Review from Ashley B (Friend of Client) published on 9 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company have great well trained carers, they are always friendly and obliging to my friend.
They go out their way to help him with things not even stated in their book to do.
I hope the company is still around if I ever need carers in the future.

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Review from Julia (Granddaughter of Client) published on 5 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Independent Homecare supported myself as a live in carer and also cared for my late grandmother. From her day to day needs to end of life care at home I couldn't ask for a better company who I am still in touch with today! 100% highly recommended. Management are very hands on and always there for family
support. Reliable friendly and compassionate couldn't haave asked for better for my lovely nan. Thank you all.

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Treated with Dignity

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Review from Robert A (Son of Client) published on 31 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff to be friendly and caring, they are very helpful and flexible to a persons changing needs. I have recommended the service to friends and would use the service again in future if needed.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Independent Homecare Team is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Independent Homecare Team is calculated as follows: ( (66 Excellents x 5) ) ÷ 66 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Independent Homecare Team is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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