Westminster Homecare (West London)

Westlink House, Suites 103 & 118, 981 Great West Road, Brentford TW8 9DN
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8.3 2 Reviews
  • Westminster Homecare (West London), Brentford
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Care Provided by Westminster Homecare (West London)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gitana Butkute (Manager)

Funding & Fees Guide for Westminster Homecare (West London)

  • Prices

  • Starting from:
    £16.00 - ½ Hour rate
    £22.00 - ¾ Hour rate
    £26.00 - Hourly Rate (for 1+ hours)

  • Please contact the branch for more information
Are you the Owner/Manager of Westminster Homecare (West London)? View your Advertising Options

Westminster Homecare (West London) Reviews (2)

8.3

Westminster Homecare (West London) has a Review Score of 8.3 (8.250) out of 10, based on 2 reviews in the last 2 years. Over all time Westminster Homecare (West London) has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
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0
2
0

Review from Tina W (Daughter of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good communication. Carers arrived on time. Support was kind, caring and professional. Staff were hardworking, helpful and knew what was needed to do.
Carers were supportive, held a good conversation with my dad and tended to his ever-changing needs with compassion.
Absolutely would recommend this
company and their carers. Thank you so much for making Dad's last weeks as pleasant as possible. He got his wish to die in his home.
Thank you.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (West London)

Thank you so much for taking the time to share your experience with us. We are incredibly grateful for your kind words and are glad to hear that our team was able to provide the support and care your dad needed during his last weeks at home. Our priority is always to ensure that our clients receive the highest quality care with compassion and professionalism, and it means the world to us to know that we were able to make a positive difference during such a difficult time. Your recommendation means a lot to us, we are here for you whenever you need us. Wishing you and your family comfort and peace during this time. Thank you again for choosing our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R B (Daughter of Client) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been looked after so well by the managers and actual care staff. It has been a real period of trying to get stability for our mother who has dementia. They have listened and actioned any concerns we have had. I feel my mum is really looked after and I feel more secure someone is there
for her a few times a day.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (West London)

Thank you from the depths of our hearts for taking the time to share such a touching review. Your words are a testament to the dedication and compassion of our team at Westminster Home Care. We are honoured to be a part of your mother's journey. Your trust means everything and we're committed to ensuring your mother continues to receive the best care possible. Wishing you and your family continued comfort and well-being.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Westminster Homecare (West London) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Westminster Homecare (West London) is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westminster Homecare (West London) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Westminster Homecare (West London)

What Type of Services does Westminster Homecare (West London) offer?

Westminster Homecare (West London) offers Home Care.

How many Carers does Westminster Homecare (West London) employ?

Westminster Homecare (West London) employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westminster Homecare (West London) to verify any information. View our terms and conditions. Westminster Homecare (West London) has a Basic Service – more info.