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Westminster Homecare (North East London) has a Review Score of 5.9 (5.909) out of 10, based on 2 reviews in the last 2 years. Over all time Westminster Homecare (North East London) has 2 reviews.
Review from Kam K (Sister of Client) published on 6 January 2025
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (North East London)
Dear K, Thank you for bringing your concerns to our attention. We sincerely regret hearing about your experience and take matters like this very seriously. Please accept our apologies for any distress caused. At Westminster Homecare, we are committed to providing the highest standard of care and do not tolerate any behaviour that falls below expectations. We are reviewing this matter thoroughly to address your concerns regarding time allocation, conduct, and accuracy of visit logs. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we address these concerns.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A G (Daughter-in-law of Client) published on 27 February 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (North East London)
Thank you so much for sharing your experience with us! We are delighted to hear that our reablement care package has been beneficial for your family and our team has provided exceptional care throughout. Ensuring that our client receive the support they need promptly and with compassion is our top priority and we are pleased to know that our carers have met your expectations. We are thankful that you have chosen to continue with Westminster Homecare and thank you for allowing us to be a part of your caregiving journey. Take Care!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 5.9 (5.909) out of 10 for Westminster Homecare (North East London) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.909 for Westminster Homecare (North East London) is calculated as follows: ( (6 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 11 Ratings = 2.909
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Westminster Homecare (North East London) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Mar 2020
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westminster Homecare (North East London) to verify any information. View our terms and conditions. Westminster Homecare (North East London) has a Basic Service – more info.
