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Westminster Homecare (Nottingham) has a Review Score of 7.5 (7.500) out of 10, based on 1 reviews in the last 2 years. Over all time Westminster Homecare (Nottingham) has 1 review.
Review from Frederick H (Client) published on 27 August 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Nottingham)
Dear Frederick, Thank you for taking the time to share your experience with us. We are delighted to hear you are pleased with the care provided, especially by your regular carers. Knowing their friendliness and communication have made a positive difference to you is lovely. We are also glad that the office staff have been supportive. Your feedback helps us improve and continue providing the best care possible. Again, Thank you for your kind words and for being a valued part of our community.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 7.5 (7.500) out of 10 for Westminster Homecare (Nottingham) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Westminster Homecare (Nottingham) is calculated as follows: ( (3 Excellents x 5) + (3 Goods x 4) ) ÷ 6 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Westminster Homecare (Nottingham) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Aug 2019
Caring
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Well-led
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westminster Homecare (Nottingham) to verify any information. View our terms and conditions. Westminster Homecare (Nottingham) has a Basic Service – more info.
