Jane Care

Office 1, Northern Lights Business Park, Rossfield Road, Ellesmere Port CH65 3AW
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10 70 Reviews
  • Jane Care, Ellesmere Port
Jane Care specialises in providing home care and support to disabled and elderly people.

A team of dedicated staff assist clients with a variety of day-to-day activities, including personal care, cleaning and shopping. They also provide companionship and help those they care for to maintain an active social life.

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Care Provided by Jane Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Jane Care
  • Person in charge
  • Catherine Cottis (Manager)

Jane Care Reviews (70)

Total of 70, showing 1-20
10

Jane Care has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Jane Care has 70 reviews.

Overall Experience

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Date Published

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Review from Martin S (Son of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been brilliant looking after my dad for the last few years before he sadly passed away in December 2024.
The girls became more than just carers and dad considered them part of the family as nothing was too much trouble for them and they went above and beyond what they needed to do. They
were reliable and would always be laughing and joking with dad. While they called on dad 4 times each day, they also kept their eye on my mum as well which was a great comfort as I didn't live close by.
Mum sadly passed away 10 weeks before dad and the girls were so good to dad supporting him in his grief, cooking meals for him and tried to keep him positive. Would definitely recommend them.

Reply from Catherine Cottis, Owner at Jane Care

Thank you so much for taking the time to write a review. It was a pleasure to have cared for your dad, he was such a character and will never be forgotten. I will pass on your kind words to the team. Knowing that we've made a positive difference in your dad's life means the world to us. Thank you again for entrusting us with your dad's care.


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Review from Corinne S (Daughter-in-law of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's mum was on end of life care for approx 6 months, the carers were amazing with her and the family, always going over and beyond with keeping her comfortable and always managing to get a smile from her even on her very bad days. She was always treated with kindness and above all dignity.
So thank you to all your staff who cared for her, you deserve medals for the job you do and you always arrive cheery at every visit. Thank you from all the family.

Reply from Catherine Cottis, Owner at Jane Care

Thank you so much for taking the time to share your experience and for giving us a five-star review. We are deeply grateful for the opportunity to care for your partner's mum. Knowing that we've made a positive difference means the world to us. Thank you again for entrusting us with her care.


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Review from A C (Son of Client) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's care from Jane Care was outstanding. Each carer was professional, spotting health issues and advising what we needed to do to treat them, but as importantly they loved him as if he was their own family. They exceeded our expectations in cooking, washing and cleaning and created a wonderful
bond with their jokes and stories. Even at his most ill, their arrival always triggered a grin and their concern and help extended to his family as well. They were all wonderful ladies.

Reply from Catherine Cottis, Owner at Jane Care

Thank you so much for the lovely review, it was a pleasure to have cared for your dad, he was such a character. I will pass on your kind words to the team. Knowing that we've made a positive difference in your dad's life means the world to us. Thank you again for entrusting us with your dad's care.


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Review from Stephen H (Son of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault them. They all were amazing carers for my mum, very helpful and polite. Plus they were very gentle with my mum. Thank you so much for the help. If I could give 10 stars and not five stars, I would do that in a heartbeat. Absolutely amazing carers.

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Review from Wendy J (Daughter of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly, did what we asked. Kept dad's dignity. They came 4 times a day. The 3 girls that came in the day relaxed dad, they helped him a lot. Lady night carer was lovely too. Would recommend this company.

Reply from Catherine Cottis, Owner at Jane Care

Thank you so much for taking the time to share your thoughts and for giving Jane Care a five-star review. We are grateful for the opportunity to care for your dad. Knowing that we've made a positive difference when we visited, means the world to us. Thank you again for entrusting us with your dad's care.


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Review from J W (Wife of Client) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jane Care has been very caring for my husband, we would highly recommend them, all the staff were very caring to the whole family. They went above and beyond with everything they helped us with. Well done Jane Care, you were there when I needed your help, and nothing was too much trouble.

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Review from Alison Q (Daughter of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers from Jane Care have been marvellous in looking after my late mother. They were always polite, friendly, and caring and treated my Mum with dignity and respect, they also made her laugh!
I would definitely recommend Jane Care.

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Review from C C (Daughter of Client) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak too highly of Jane Care and the care and love they gave to my 105-year-old mother was outstanding. Nothing was too much for them and mum got to know them well as on the whole, we were lucky to have the same carers most of the time. All the carers were professional, and respectful and treated
mum with dignity and respect. Not only were they good to mum but they were caring and helpful to me, and my family members always felt they were friends and not just carers for mum and we miss seeing them now.

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Review from H L (Wife of Client) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was bedbound with vascular parkinsons and vascular dementia and we were fortunate to get Jane Care. Their carers were exceptional, so caring respectful and very professional. From the moment they entered our home, I knew my husband would be in safe hands and I was right. If the carers had
any concerns about him they could advise me to contact our GP or the district nurse. Their cheery manner and sense of humour brightened his day and he was at ease with every carer. Sadly my husband passed away recently and we miss seeing his wonderful carers. I have no hesitation in recommending Jane Care to anyone considering care for a loved one.

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Review from A W (Daughter of Client) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were wonderful with Mum. They became Mum's friends whom she loved their visits. They treat Mum with the utmost dignity at all times. Would recommend this company and as a family we feel that we couldn't have got through this without them.

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Review from Michael H (Husband of Client) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my wife received was exceptional, nothing was too much trouble, including making sure I was ok as well. All these carers are fantastic and I would recommend them to anyone without hesitation.

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Review from A G (Son of Client) published on 15 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to our mum was superb, not just care and dignity given to Mum but the team looked out for us also.

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Review from A P (Daughter of Client) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, the carers have been very supportive and helpful. Every carer that attends, whether the regular core or less frequent visitors are always calm, cheerful and attentive. The calmness particularly is so important with clients like Mum. I appreciate them all being as gentle as possible where
anxiety is an issue. They are a great group of people. Many thanks to all concerned.

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Review from A R (Husband of Client) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, the family, were very impressed and grateful for the care and consideration shown to my wife during her final illness.

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Review from Jeff G (Husband of Client) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff going beyond the requirements of the job. Nothing too much trouble, client treated with sympathy, respect, and dignity. An excellent effort by all involved. What one would wish for oneself!

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Review from Julie T (Daughter of Client) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jane Care provided care for my Mum for 6 weeks when she came home from hospital. They were absolutely amazing and we could not have managed without them. They were always so kind, practical, and thoughtful. We became very fond of them all and my Mum looked forward to them coming. The night care was
also an absolute God-send. Thank you so much for all you do.

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Review from Cathy B (Daughter-in-law of Client) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff were lovely. They went way above and beyond the call of duty in caring for our elderly parents.

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Review from Allan S (Husband of Client) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the care staff for looking after my wife. Without them, we would never have managed.
Thank you!

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Review from Kevin R (Husband of Client) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard and quality of care provided has been excellent. All the carers who attended our house showed great compassion and attention to detail. If any small change of timing of visits was needed this was always well communicated to us in advance. The friendly yet professional approach to the job
was very much appreciated. Would highly recommend Jane Care.

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Review from Claire J (Daughter of Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received excellent, compassionate care and we were able to fully trust the carers to deliver the best service. Communication between carers, their management and family was also excellent.
I wouldn't hesitate to recommend this company to others.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Jane Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Jane Care is calculated as follows: ( (71 Excellents x 5) ) ÷ 71 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Jane Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Jane Care

What Type of Services does Jane Care offer?

Jane Care offers Home Care.

How many Carers does Jane Care employ?

Jane Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Jane Care to verify any information. View our terms and conditions. Jane Care has an Enhanced Service – more info.