Jane Care

Office 1, Northern Lights Business Park, Rossfield Road, Ellesmere Port CH65 3AW
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10 70 Reviews
  • Jane Care, Ellesmere Port
Jane Care specialises in providing home care and support to disabled and elderly people.

A team of dedicated staff assist clients with a variety of day-to-day activities, including personal care, cleaning and shopping. They also provide companionship and help those they care for to maintain an active social life.

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Care Provided by Jane Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Jane Care
  • Person in charge
  • Catherine Cottis (Manager)

Jane Care Reviews (70)

Total of 70, showing 21-40
10

Jane Care has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Jane Care has 70 reviews.

Overall Experience

  • 62
  • 7
  • 1
  • 0
  • 0

Date Published

70
5
10
12
58

Review from Marilyn W (Wife of Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jane Care looked after my husband when he left the hospital after a stroke in February 2015 until his death in March 2021. Their staff are capable, caring and friendly; they always cheered him up. If something was wrong, they noticed, got on well with the rest of the family and were willing to adjust
their timetable if necessary. I cannot recommend them highly enough, and we will miss seeing them.

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Review from P M (Wife of Client) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with each member of the care team who looked after my husband. They were kind and conscientious and they treated my husband with dignity and friendliness.

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Review from A W (Daughter of Client) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated throughout her end-of-life care with good dignity and respect. The carers were all wonderful and supportive throughout. Very many thanks.

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Review from Frances W (Wife of Client) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the most difficult time of my life caring for my husband, the carers gave me the support I needed. It was as though they had been handpicked for me. Their professional care was second to none and only surpassed by the warmth and affection they showed to me. I felt as if I had known them forever,
even though it was just a short time.

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Review from P J (Husband of Client) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not thank the carers enough for keeping my wife comfortable at this difficult time. Nothing was too much trouble, very compassionate - Thank you.

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Review from S I (Daughter of Client) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff who provided care from my father were exceptional individuals, displaying compassion, care and empathy during a very difficult and distressing period.

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Review from G I (Wife of Client) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies from Jane Care were beautiful, kind people. They cared for my husband with love. They made him laugh even when he was so weak and unwell he enjoyed their visits.

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Review from A G (Son of Client) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with all the care staff. They gave wonderful care and attention to my mother. I could not fault anyone who came to the house.
We did not however always the relevant overnight sitter information from the office and had to chase them up.

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Review from J J (Wife of Client) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So professional.
Very likeable and treated all with respect.
Would recommend.

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Review from Neil W (Son of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the girls at Jane Care for their dedication while looking after my Mum. They were always so kind and considerate not only to my Mum but to my Dad as well. They always cheered Mum up on their visits, we could hear the laughter from downstairs. On the day of Mum's funeral, the girls
came to say goodbye, such is their thoughtfulness. Thank you again.

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Review from John W (Husband of Client) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care of my wife could not be bettered in any way. Reliability and friendliness was first class. My undying thanks.

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Review from Roland W (Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jane Care organised the care package for my wife speedily, efficiently and sympathetically. The carers treated my wife with love, sympathy and attention far beyond anything I expected. Jane care staff took an enormous burden off my shoulders at one of the worst times. The ongoing support and kindness
of staff was unbelievably wonderful.

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Review from E L (Wife of Client) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jane Care carers were extremely kind, caring, respectful and could not have looked after my husband better. They were so thoughtful not only to my husband but to the family.
I could not fault them in any way, they went the extra mile. I would recommend Jane Care to anyone.

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Review from Lee J (Grandson of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you to the carers who helped care for my grandfather for the last few weeks of his life. They where both professional, polite, friendly, caring ladies who treated my grandfather with the utmost respect and dignity.
They supported us by doing the caring which we needed.
Both carers are an absolute credit to Jane Care.
I would highly recommend Jane Care!

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Review from Helen W (Daughter of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum received visits four times a day from the wonderful care staff. They were always considerate, appropriate, and caring towards my Mum. They informed us who would be visiting, and we had the same staff for a whole day of care, they would also tell us who was on duty the next day. They also showed
my Dad and I care and compassion. I would not hesitate to recommend them. A massive thank you.

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Review from Christine (Daughter of Client) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Jane Care were always kind, caring, respectful and supportive during my mother’s progressive illness. Friendly and caring staff that we couldn’t fault. Mum always loved the interactions and banter but not always wanting the full care as her illness progressed and her energy decreased. Staff could not
have been more supportive to our family throughout their time with us.
Thank you so much to our brilliant support team for helping Mum and us through this difficult period.

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Review from Nigel S (Son of Client) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

After agreeing with Jane Care to take over my mothers care they failed to turn up on the first morning.
Staff eventually arrived late in the afternoon and apologised, explaining that they had the wrong address from the office.
My brother tried to contact the office earlier in the morning, but neither
the office or emergency phone were answered, only a machine at weekends.
The staff had no contact details for my brother or the house to contact us.
Rang Mum to ask how she was tonight at 6pm and found her getting ready for bed.
Care schedule states put to bed around 7pm. I feel that mum may be being taken advantage of with having limited memory and early-onset dementia.
Most of the staff have been very considerate and caring towards my mother, just a shame a few are letting the team down.

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Review from J H (Son of Client) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother came for palliative care I was deeply concerned for her welfare as she is completely bed-bound after suffering a major stroke and heart attack. However, I have found the care and support given by the staff at Jane Care to be of the highest standard. They are always prepared to go the
extra mile, showing mother genuine care and affection which my Mother also greatly appreciates.

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Review from Mike B (Grandson of Client) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has loved the ladies coming into see her every day. They are always on time and make my nan feel really comfortable. It has taken a lot of pressure off me. Also, since the ladies have started, my nan has been much happier, less anxious and feeling much better.
I would highly recommend Jane Care
to anyone.

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Review from Laura B (Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers treat us with kindness and respect and they are very welcome in our home.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Jane Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Jane Care is calculated as follows: ( (71 Excellents x 5) ) ÷ 71 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Jane Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Top 10 Home Care Providers North West England 2015

Recipient: Jane Care

Date: Sunday 01 Feb 2015 More details

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