Jane Care

Office 1, Northern Lights Business Park, Rossfield Road, Ellesmere Port CH65 3AW
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10 70 Reviews
  • Jane Care, Ellesmere Port
Jane Care specialises in providing home care and support to disabled and elderly people.

A team of dedicated staff assist clients with a variety of day-to-day activities, including personal care, cleaning and shopping. They also provide companionship and help those they care for to maintain an active social life.

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Care Provided by Jane Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Jane Care
  • Person in charge
  • Catherine Cottis (Manager)

Jane Care Reviews (70)

Total of 70, showing 41-60
10

Jane Care has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Jane Care has 70 reviews.

Overall Experience

  • 62
  • 7
  • 1
  • 0
  • 0

Date Published

70
5
10
12
58

Review from A F (Son-in-law of Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initial contact with Jace Care with easy.
Office manager plus one other staff member came to determine requirements level for client weeks before the start of the holiday cover. A comprehensive list of their needs covering medication, times, dietary needs, ablutions etc was raised, for day care and
overnight care.
Two days before care commenced, two staff members providing the day care came to familiarise themselves with the house and client to the client knew who and what they were there for. I was present at the start of care and throughout the week.
My first impressions were of amazement, the staff were happy, jolly, chatty and caring in their demeanour whilst carrying out the allotted tasks of ablutions, food prep and medication. Tolerance persistence and patience at times were very evident with a challenging client.
I thought I could not be more impressed but I was wrong. The overnight staff member arrived and raised the care level to new heights. Their empathy, perseverance, diligence to their job was phenomenal. This was carried on mid-week when a new staff member arrived, who had the same qualities.

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Review from Dorothy L (Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past six weeks the care has changed from being poor to wonderful.

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Review from Barbara D (Wife of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's carers have been brilliant and I cannot fault the care they have given him. They treat him with the utmost respect and kindness explaining and involving him as they wash and reposition him.
They are thorough and attentive and my husband clearly likes them and is as comfortable as he can
be with the very personal care he receives from them. It is a pleasure to have them in our home. The fact they are peg trained is a huge bonus saving me worry.

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Review from Martin J (Son of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I were going to Australia for most of March and were worried about leaving my mother alone for such a long period. She is hard of hearing and has previously suffered a stroke. Also, she finds it difficult to walk any distance. Thanks to Jane Care making a short daily visit each morning,
we had the reassurance that if she needed anything it would be sorted. Also, the daily attendance gave mum someone to talk to each day. It was a good experience for all and I would certainly use Jane Care again.

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Review from Joy M (Daughter of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, the ladies were friendly yet very professional. They made my mother's last days comfortable. Nothing was too much trouble. Friendly, trustworthy and genuine carers. I cannot recommend their service enough. Thank you, Jane Care.

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Review from H B (Wife of Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were well trained and usually punctual. They were kind and sympathetic and did their best to keep my husband comfortable, which was a challenge because of all his problems.

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Review from Lynne G (Daughter of Client) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the team of girls that looked after my mum. Each one of them was kind and patient and caring. They treated my mum with respect and helped her keep her dignity.
You should be very proud to employ such lovely girls.

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Review from Raymond N (Husband of Client) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were excellent and very supportive during an extremely difficult time.

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Review from Maureen M (Client) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jane Care offers an excellent service, not only to my mother but to myself. Until they came to help me I struggled to provide all of the care my Mum needed and it made me feel very depressed. I also felt that I was letting my Mum down, but I was determined that she was not going into a care home. Jane
Care have allowed me to keep my Mum here. I know that she is being well cared for with regard to her physical needs and this allows me the time to sit with her whilst she has her meals. Their kindness and support is invaluable.

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Review from M P (Wife of Client) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband died on the 7th of October after suffering from PSP for the past 5/6 years. The past 12/18months he slowly lost all mobility, speech and was unable to feed himself or perform any personal care.


The care received by him and also by myself was exceptional, very, very caring and with dignity.

Particularly during the last 6 months.


Consequently, I have had to complete this survey.


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Review from Kevin W (Client) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank this company enough for the end of life care provided to our mother. From all our family we thank them for the five-star treatment my mother received. The carers attention to detail and support was priceless. Thank you.

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Review from Chris C (Son of Client) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family can not put into words the care and support that Jane Care has delivered. Nothing was too much trouble and they went the extra mile every time. Their compassion still brings a tear to our eyes and they were like family. Dad was not an easy case either, having late-stage dementia was a challenge
but the ladies got past that and undertook Dads needs exactly. They all deserve a medal!

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Review from Margaret F (Daughter of Client) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Jane Care provided an excellent care service exactly as needed, changing and adapting as circumstances progressed. The staff were unfailingly professional, courteous and kind. The administration was occasionally disordered, but only because of unavoidable pressures of weather, staff illness etc. Their
principle of achieving a promised visit somehow, no matter the prevailing difficulties was sacrosanct to Jane Care.
I am most grateful for their support through a difficult time covering nearly 6 months, for our family. I would recommend them wholeheartedly.

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Review from Susan G (Daughter of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service was sincere and caring. Staff were empathetic and thoughtful. They made contact when there were any concerns.

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Review from T W (Daughter-in-law of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The four carers that have been attending to my mother in law over the last couple of weeks have been amazing, professional and treated her with dignity throughout making my mother in laws end of life very comfortable. They have also been on hand to support myself when I have been worried about situations.
They have been a credit to the care agency.

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Review from M H (Daughter of Client) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from Jane Care provided end of life care for my mother, They were reliable, cheerful and professional and always made her smile. We were extremely grateful for their support at a difficult time.

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Review from James R (Brother-in-law of Client) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jane Care provided the care for my sister-in-law over a considerable period of time and showed an extraordinary caring and sympathetic approach to their duties. I believe they went beyond what should have been expected and became good friends of all the family.

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Review from J N (Daughter of Client) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were given a list of care homes to consider. A colleague recommended Jane Care to us. From day one they said "let us take away your worries" and they did just that. I found them very caring, bright and breezy they put a smile on my mum's face even on difficult days. Office staff and management have
been very helpful also offering help and advice guiding me through the caring process. I can't fault them.

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Review from John D (Husband of Client) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank all the staff from Jane Care, as I cannot fail them for what they did for my wife before she went into a care home. I can't thank them enough for what they did for my wife.
Thank you very much.

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Review from Barbara R (Wife of Client) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and satisfactory in every way. (Great).

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Jane Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Jane Care is calculated as follows: ( (71 Excellents x 5) ) ÷ 71 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Jane Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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