Jane Care

Office 1, Northern Lights Business Park, Rossfield Road, Ellesmere Port CH65 3AW
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10 70 Reviews
  • Jane Care, Ellesmere Port
Jane Care specialises in providing home care and support to disabled and elderly people.

A team of dedicated staff assist clients with a variety of day-to-day activities, including personal care, cleaning and shopping. They also provide companionship and help those they care for to maintain an active social life.

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Care Provided by Jane Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Jane Care
  • Person in charge
  • Catherine Cottis (Manager)

Jane Care Reviews (70)

Total of 70, showing 61-70
10

Jane Care has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Jane Care has 70 reviews.

Overall Experience

  • 62
  • 7
  • 1
  • 0
  • 0

Date Published

70
5
10
12
58

Review from B B (Wife of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers came four times per day since August 2015. They were always gentle, cheerful and very caring to my husband and extremely supportive to myself.


Given the traffic difficulties and emergencies when I was kept informed, the carers arrived within 30 minutes of their time slots. We also had a regular

team of four carers which was comforting. My husband died on 22/10/2016 aged 99 years. The carers attended his funeral.

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Review from Helen D (Daughter of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all of the carers to be kind, attentive and alert to mum's needs. They treated her with dignity at all times. They also treated all visitors and family members kindly and with respect. We trusted them all to give good care to mum at all times, and they gave us peace of mind at this difficult
and stressful time.

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Review from Cyril T (Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The agency provided an excellent service over the first week. Unfortunately, the regular carer suffered an accident at home. The replacement carer was involved in a road traffic accident and was unable to carry out her duties for some time. The agency did it's best to provide me with carers with the
original replacement carer was able to return to work.


Unfortunately, whilst the carers arrived the daytime carer could be described as makeshift. My regular evening carer was excellent. When the replacement carer returned on regular duty, things settled down again and she carried out her duties conscientiously.


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Review from Brenda D (Client) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the level of care. The carers we have are very friendly and helpful. There is nothing too much trouble for them. They are hardworking and we look forward to their visits and their chats.

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Review from Anthony F (Husband of Client) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers come four times a day usually same two teams of two. A good relationship with my wife. Timekeeping good and they do a good job looking after her.

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Review from Chris F (Niece of Client) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Jane Care made the last few months of my Aunty's life more bearable with the bright smiles and friendly chats of their carers. The regular carers were punctual and did their job well.

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Review from Anne P (Daughter of Client) published on 8 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to Jane Care for supporting Dad for over a year, because of them, he was able to stay in his own home.
The staff were lovely, cheerful and willing. Nothing was too much trouble
They don't just care for the client but for the whole family.

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Review from Beryl J (Client) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were quick, efficient and always confirmed if there was anything else I can do for you.

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Review from Helen A (Daughter of Client) published on 3 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for providing such excellent care for my mother during the last weeks of her life. Your staff were professional, kind, caring ladies who did everything they could to make my mothers last days comfortable.
The interaction with our family was always kind and helpful, guiding us when we needed
help understanding the events that were occurring.


Lovely ladies all of them, and we can't thank them enough.


PS I have rated 'value for money' as excellent - (because the form insisted I put something) however, our care was supplied by a service provider, so in fact we did not pay directly to Jane Care, which means I have no idea of the cost.


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Review from Stuart C (Son of Client) published on 31 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been looked after by Jane Care for over a year now, starting off with a visit each weekday to help her get ready in the morning and to ensure that she was ready for the day ahead - this type of personal service that she was given by the carer was 5 star.


As my Mothers condition got

worse she spent her last 2 weeks at home, and once again "Jane Care" were there to look after her. The ladies of Jane Care came in 4 times a day to support my Mother and to ensure that she was comfortable in her final days.


Once again I would just like to say thanks "Jane Care" for all that you did to help my Mother to enjoy her final weeks.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Jane Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Jane Care is calculated as follows: ( (71 Excellents x 5) ) ÷ 71 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Jane Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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