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Home Instead (Exeter & East Devon) has a Review Score of 10 (10.000) out of 10, based on 31 reviews in the last 2 years. Over all time Home Instead (Exeter & East Devon) has 110 reviews.
Review from Gill A (Daughter of Client) published on 2 April 2025
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Review from Mary T (Client) published on 26 November 2024
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Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your lovely review. Our Care Professionals love visiting you and setting the world to rights!
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Review from Elaine O (Client) published on 25 November 2024
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Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your 5-star review, we are so glad that you are happy with our services.
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Review from S H (Daughter of Client) published on 21 November 2024
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Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your lovely review, we are glad your service review went so smoothly and we could accommodate your mum's needs.
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Review from Kevin R (Son of Client) published on 20 November 2024
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Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your lovely words. Our Care Professionals work hard to provide the best quality of care to our clients. We will pass on your kind message.
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Review from D K (Client) published on 30 September 2024
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Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
What a wonderful review. We are thrilled that you are so happy with our services.
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Review from M D (Client) published on 30 September 2024
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Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your wonderful review of our outstanding services. We love being able to help and support you.
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Review from C P (Mother of Client) published on 30 September 2024
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Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
We are so pleased that you are happy with our services. We are glad you have confidence in our services and Care Professionals. Do get in touch if there's anything you ever need.
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Review from B T (Client) published on 11 July 2024
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Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
We are delighted to hear that you are pleased with our Care Professionals. We take great pride in employing dedicated and compassionate individuals who are committed to providing the best care possible. Your feedback means a lot to us and reinforces our commitment to excellence.
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Review from G R (Daughter of Client) published on 11 July 2024
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Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you very much for your kind words. Our Care Professionals enjoy being able to support your Father.
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Review from S Z (Client) published on 28 May 2024
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Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your lovely review of our services. We will pass on your lovely comments to your care professionals.
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Review from A W (Client) published on 22 April 2024
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Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for taking the time to write this lovely review. We are so glad that you are happy with our services and Care Professionals. Thank you for placing trust in us to care for you. We will pass on the lovely message.
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Review from D C (Sister of Client) published on 28 February 2024
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Review from H S (Client) published on 21 November 2023
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Review from Ivy P (Client) published on 21 November 2023
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Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)
Thank you so much for taking the time to review our services. We appreciate your kind feedback.
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Review from M M (Client) published on 15 November 2023
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Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
Thank you very much for taking the time to leave your feedback. We are so pleased that you are happy with the support we are providing and will pass your kind words on to the team.
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Review from A M (Client) published on 15 November 2023
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Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
We really appreciate your kind words, thank you so much. We will pass your comments on to the wider team.
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Review from J R (Client) published on 16 October 2023
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Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)
Thank you so much for taking the time to leave a review and for your kind words. They are much appreciated.
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Review from Yvonne S (Client) published on 22 September 2023
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Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
Thank you very much for taking the time to provide your kind feedback, which is much appreciated.
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Review from David B (Client) published on 22 September 2023
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Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)
Thank you sincerely for providing your full and kind feedback, which we will be sure to pass on to the wider team.
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The Review Score of 10 (10.000) out of 10 for Home Instead (Exeter & East Devon) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Home Instead (Exeter & East Devon) is calculated as follows: ( (186 Excellents x 5) ) ÷ 186 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Exeter & East Devon) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager and Registered Manager
Joined: 2012
Laura joined Home Instead in December 2012 in the position of Care Coordinator & Payroll Support about 18 months after the company was formed. She had already achieved her NVQ level 2 & 3 in Health & Social Care in 2011. Laura was quickly promoted to Office Manager in June 2013 where she achieved her NVQ Level 3 in Leadership and Management award at the end of 2013.
Laura accepted the role of Registered Manager in October 2015 following an interview and approval by the Care Quality Commission.
Following the birth of her child and her return from maternity leave, Laura was promoted to Operations Manager in April 2017 alongside continuing her position as the Registered Manager.
In April 2020 she was promoted to General Manager after being interviewed by the Home Instead National Office.
As well as achieving her NVQ's Laura is also a trained trainer in:
Moving and Handling
Parkinson's Care
City and Guilds in Alzheimer’s and other Dementia training
End of Life Care
Mental Health First Aid
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Exeter & East Devon) to verify any information. View our terms and conditions. Home Instead (Exeter & East Devon) has a Platinum Service – more info.