Home Instead (Exeter & East Devon)

Home Instead House, 1-3 Yeo Business Park, Axehayes Farm, Clyst St Mary, Exeter EX5 1DP
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10 111 Reviews
  • Home Instead (Exeter & East Devon), Exeter
Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.

In May 2016, Home Instead (East Devon) became the first home care provider in the South West to be rated overall Outstanding by the CQC, and upon re-inspection was rated 5 Star Outstanding by the CQC in December 2018, a rating shared by less than 0.5 per cent of care providers nationwide.

Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays and Live-In care options.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.

Specialist Alzheimer’s and memory care available with continuity of Care Professional, are at the heart of services. Care Professionals are carefully matched to every client. Specialist Parkinson's Care also available.

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Care Provided by Home Instead (Exeter & East Devon)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mark McGlade (Director)
  • Admission Criteria
    • Adult non medical care

Funding & Fees Guide for Home Instead (Exeter & East Devon)

  • Prices

  • Available on request

Home Instead (Exeter & East Devon) Reviews (111)

Total of 111, showing 1-20
10

Home Instead (Exeter & East Devon) has a Review Score of 10 (10.000) out of 10, based on 31 reviews in the last 2 years. Over all time Home Instead (Exeter & East Devon) has 111 reviews.

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Review from Kenneth R (Client) published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied by the service I am receiving from the carers who are giving me excellent support to all my needs both practical and in the warm companionship that it softens the loneliness of my present situation. Your high standard of care knows no bounds.

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Review from Barbra A (Client) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to my Wednesdays 2 hours having a lovely long soak in the bath. I am treated with dignity and respect and feel so comfortable with my lovely ladies. Usually we find something to laugh about and are always keen to help me if I have a problem. I do recommend Home Instead as in no way can
I fault and I know if I did have a complaint it would be quickly dealt with. So a big thank you from me.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your lovely words. We are so glad you are enjoying the company of your Care Professionals. We will pass on the kind words.


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Review from Gill A (Daughter of Client) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy as a family to know that the team at Home Instead help us to look after her mum. Thank you for your support - so genuine.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for this lovely review of our services. Thank you for trusting us to support your mum over the years.


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Review from Mary T (Client) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the service of Home Instead. All the lovely ladies who come to give a hand during the week are so interesting and kind and long suffering with my everlasting chatter. We have great fun setting the world to nights. Many many thanks to you all.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your lovely review. Our Care Professionals love visiting you and setting the world to rights!


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Review from Elaine O (Client) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead girls are really kind and supportive.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your 5-star review, we are so glad that you are happy with our services.


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Review from S H (Daughter of Client) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review went smoothly and things were explained to mum and I very clearly. We discussed mum's care plan and updated content. I was given advice on further assistance for mum, alert pendants etc.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your lovely review, we are glad your service review went so smoothly and we could accommodate your mum's needs.


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Review from Kevin R (Son of Client) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is of a high standard. Staff are friendly, polite and punctual.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your lovely words. Our Care Professionals work hard to provide the best quality of care to our clients. We will pass on your kind message.


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Review from D K (Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite happy with the services! Sent 2 hours a week, the ladies who come are very kind, happy to do chores and any task they do. I do not need anything extra in regard to the service.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

What a wonderful review. We are thrilled that you are so happy with our services.


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Review from M D (Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead go over and above what is required to help with the problems in hand.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your wonderful review of our outstanding services. We love being able to help and support you.


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Review from C P (Mother of Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely satisfied with the help you are giving. We feel so happy knowing you will pick up on an issue that could arise. We feel very confident that if we have an issue we would feel happy to raise it, knowing it would be dealt with in the best possible way.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

We are so pleased that you are happy with our services. We are glad you have confidence in our services and Care Professionals. Do get in touch if there's anything you ever need.


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Review from B T (Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased indeed with the carers Home Instead employ, very good people.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

We are delighted to hear that you are pleased with our Care Professionals. We take great pride in employing dedicated and compassionate individuals who are committed to providing the best care possible. Your feedback means a lot to us and reinforces our commitment to excellence.


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Review from G R (Daughter of Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are great and gives my Father excellent care.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you very much for your kind words. Our Care Professionals enjoy being able to support your Father.


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Review from S Z (Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care I get from Home Instead.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your lovely review of our services. We will pass on your lovely comments to your care professionals.


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Review from A W (Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the help provided by my carer, her service has gone beyond my expectations. And it has been done with a smile.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for taking the time to write this lovely review. We are so glad that you are happy with our services and Care Professionals. Thank you for placing trust in us to care for you. We will pass on the lovely message.


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Review from D C (Sister of Client) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are looking forward to a new year with Home Instead and building on new relationships.

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Review from H S (Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Care professional. Excellent.

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Review from Ivy P (Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with Home Instead. Very friendly carers and always helpful.

Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you so much for taking the time to review our services. We appreciate your kind feedback.


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Review from M M (Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is going well with the carers I have.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you very much for taking the time to leave your feedback. We are so pleased that you are happy with the support we are providing and will pass your kind words on to the team.


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Review from A M (Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the support I get from Home Instead. The carers who visit are very helpful and cheerful.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

We really appreciate your kind words, thank you so much. We will pass your comments on to the wider team.


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Review from J R (Client) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided.

Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you so much for taking the time to leave a review and for your kind words. They are much appreciated.


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Current Review Score: 10.0 (10.000)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead (Exeter & East Devon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Exeter & East Devon) is calculated as follows: ( (186 Excellents x 5) ) ÷ 186 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Exeter & East Devon) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (22)

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Meet the Team (1)

Laura

Laura Grant

Job Title: General Manager and Registered Manager

Joined: 2012

Laura joined Home Instead in December 2012 in the position of Care Coordinator & Payroll Support about 18 months after the company was formed. She had already achieved her NVQ level 2 & 3 in Health & Social Care in 2011. Laura was quickly promoted to Office Manager in June 2013 where she achieved her NVQ Level 3 in Leadership and Management award at the end of 2013.


Laura accepted the role of Registered Manager in October 2015 following an interview and approval by the Care Quality Commission.


Following the birth of her child and her return from maternity leave, Laura was promoted to Operations Manager in April 2017 alongside continuing her position as the Registered Manager.


In April 2020 she was promoted to General Manager after being interviewed by the Home Instead National Office.


As well as achieving her NVQ's Laura is also a trained trainer in:
   Moving and Handling
   Parkinson's Care
   City and Guilds in Alzheimer’s and other Dementia training
   End of Life Care
   Mental Health First Aid


Frequently Asked Questions about Home Instead (Exeter & East Devon)

What Type of Services does Home Instead (Exeter & East Devon) offer?

Home Instead (Exeter & East Devon) offers Home Care.

How many Carers does Home Instead (Exeter & East Devon) employ?

Home Instead (Exeter & East Devon) employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Exeter & East Devon) to verify any information. View our terms and conditions. Home Instead (Exeter & East Devon) has a Platinum Service – more info.