Home Instead (Exeter & East Devon)

Home Instead House, 1-3 Yeo Business Park, Axehayes Farm, Clyst St Mary, Exeter EX5 1DP
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Top 20 award
10 111 Reviews
  • Home Instead (Exeter & East Devon), Exeter
Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.

In May 2016, Home Instead (East Devon) became the first home care provider in the South West to be rated overall Outstanding by the CQC, and upon re-inspection was rated 5 Star Outstanding by the CQC in December 2018, a rating shared by less than 0.5 per cent of care providers nationwide.

Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays and Live-In care options.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.

Specialist Alzheimer’s and memory care available with continuity of Care Professional, are at the heart of services. Care Professionals are carefully matched to every client. Specialist Parkinson's Care also available.

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Care Provided by Home Instead (Exeter & East Devon)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mark McGlade (Director)
  • Admission Criteria
    • Adult non medical care

Funding & Fees Guide for Home Instead (Exeter & East Devon)

  • Prices

  • Available on request

Home Instead (Exeter & East Devon) Reviews (111)

Total of 111, showing 101-111
10

Home Instead (Exeter & East Devon) has a Review Score of 10 (10.000) out of 10, based on 33 reviews in the last 2 years. Over all time Home Instead (Exeter & East Devon) has 111 reviews.

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Review from Didge M (Client) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service that I receive from Home Instead. All the staff are very caring and supportive and they arrive on time. I get on well with all the staff and look forward to them visiting me and they always put a smile on my face. I am kept well informed by the office of any changes
that affect me.

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Review from Fiona (Daughter of Client) published on 25 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received care from Home Instead for the past year. At all times he was treated with dignity. Accepting care had been difficult for my parents but the staff who attended him were just wonderful with both him and my mother. They have moved to live with me and I am not sure that I will be as
lucky finding carers as good as those who came to see my dad. Thank you to them all.

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Review from Bryony J (Daughter of Client) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides mum with an excellent service. They support her to be as independent as possible in a caring but professional manner. Have only positive things to say. Thank You.

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Review from Gillian R (Client) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Instead for about three years and during that time I have been more satisfied with the care and help they have provided. I would certainly recommend them to anyone who requires help in their home.

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Review from Jill B (Client) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get on very well with my carer, it is like having a daughter or grandaughter, very helpful.

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Review from Vera S (Client) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers provided by home instead to be helpful, speedy workers who are friendly as well. I did not think I would be able to find such an ideal care provider, but I have done so and would recommend Home Instead without hesitation.

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Review from June H (Client) published on 3 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the people I have met from 'Home Instead', they are all polite, caring and helpful and there have been instances when their help has been invaluable.

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Review from Joyce S (Client) published on 3 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead carers have been amazing and given me a reason to get up in the mornings.

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Review from Linda B (Relative of Client) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable and friendly staff who have been very supportive to me and my husband. The office staff are easy to talk to and helpful.

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Review from Helen M (Daughter of Client) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has a team of care givers who give her the best possible care. They all have a good relationship with mum and make sure she is always smart and they follow the routine she always used when she could. The caregivers turn up on time and as it is a busy family home they all fit in well with our routine.
Can't praise them enough all fantastic.

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Review from P L (Niece of Client) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What day is it today? In days gone by, when folk grew old, there was no one to care, but here and now, a helping hand, meets my needs on her rounds. To get me up, wash me down or tuck me up in bed, help me make a cup of tea, or turn my vest the right way round. Rescue comes fast at times of great need,
from the kindly carers of Home Instead (Senior care) (You know who you are).

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead (Exeter & East Devon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Exeter & East Devon) is calculated as follows: ( (198 Excellents x 5) ) ÷ 198 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Exeter & East Devon) is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (22)

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Meet the Team (1)

Laura

Laura Grant

Job Title: General Manager and Registered Manager

Joined: 2012

Laura joined Home Instead in December 2012 in the position of Care Coordinator & Payroll Support about 18 months after the company was formed. She had already achieved her NVQ level 2 & 3 in Health & Social Care in 2011. Laura was quickly promoted to Office Manager in June 2013 where she achieved her NVQ Level 3 in Leadership and Management award at the end of 2013.


Laura accepted the role of Registered Manager in October 2015 following an interview and approval by the Care Quality Commission.


Following the birth of her child and her return from maternity leave, Laura was promoted to Operations Manager in April 2017 alongside continuing her position as the Registered Manager.


In April 2020 she was promoted to General Manager after being interviewed by the Home Instead National Office.


As well as achieving her NVQ's Laura is also a trained trainer in:
   Moving and Handling
   Parkinson's Care
   City and Guilds in Alzheimer’s and other Dementia training
   End of Life Care
   Mental Health First Aid


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Exeter & East Devon) to verify any information. View our terms and conditions. Home Instead (Exeter & East Devon) has a Platinum Service – more info.