£16.50 to £26.40 per hour
We're proud to be a local, award-winning, family-run care provider serving the Liverpool and Halton areas. Our commitment to our clients runs deep, and we strive to deliver nothing short of exceptional care. As a family-run company, we hold genuine family values close to heart. Our standard fees are £26.40 per hour, Being a private provider grants us the flexibility to operate beyond rigid contracts. This freedom allows us to cater to clients paying privately, receiving funding through CHC, or those receiving direct payments, offering a level of adaptability rarely found in more constrained structures.
Support at Home has a Review Score of 9.6 (9.590) out of 10, based on 10 reviews in the last 2 years. Over all time Support at Home has 16 reviews.
Review from T H (Son of Client) published on 18 February 2025
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Wayne Beal, Director at Support at Home
Thank you for your kind words! We're delighted to hear that you had an excellent experience with Support at Home. Our team takes great pride in providing professional and friendly care, and your feedback means a lot to us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jackie W (Daughter-in-law of Client) published on 6 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Wayne Beal, Director at Support at Home
Thank you so much for your kind and thoughtful review. We are delighted to hear that you are happy with the care and support our team provides to your in-laws. Our carers take great pride in being professional, kind and supportive and it's wonderful to know their efforts have made such a positive impact. We are also glad that our communication has been helpful in enabling you to continue supporting your in-laws at home. Your recommendation means the world to us and thank you for taking the time to express your appreciation-it truly motivates us to maintain and even exceed the standards of care we strive for.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Helen P (Daughter of Client) published on 28 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Wayne Beal, Director at Support at Home
Thank you so much for your heartfelt review. It means the world to us to know that our team was able to support your mum and your family in such meaningful ways. Building genuine connections and providing compassionate care are at the heart of what we do, and we're incredibly grateful to have been part of your mum's journey. Your kind words motivate us to continue giving our best every day, Thank you for trusting us with her care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from T S (Client) published on 1 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Wayne Beal, Director at Support at Home
Thank you so much for your heartfelt review! It means the world to us to hear how much of a positive impact our carers and office staff have had on your life. We're truly honored that you see us as family, and we're so glad we can be here to brighten your days and provide the support you need. Your kind words motivate us to continue providing the best care possible, and we're grateful for the trust you've placed in us. We look forward to supporting you for many years to come.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kelly D (Client) published on 4 September 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Wayne Beal, Director at Support at Home
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team. It's our top priority to provide friendly, caring, and professional service, and we're glad to know that we've met your expectations. Your appreciation means the world to us, and we look forward to continuing to support you with the same dedication and care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C B (Daughter of Client) published on 30 August 2024
Submitted via Website •
Report
Overall Experience
3.0 out of 5
Reply from Wayne Beal, Director at Support at Home
Thank you for your review. We're pleased that you find our care standards good and that the continuity of staff has improved compared to your previous agency. We regret the challenges you've faced with care and communication tools. We understand the importance of your mum feeling comfortable with her care team. Thank you for acknowledging staffing difficulties, especially during the holiday period. We appreciate your patience as we address the issue with the carer not well-matched to your mum. Regarding communication, Openpass is an additional tool for real-time care notes, with messages screened by the Care Manager before being shared. We aim to respond to Openpass messages the same working day or the next day if out of hours. For more info please ask. As a family-run business, we keep fees competitive while ensuring our carers receive a Real Living Wage. We are committed to improving and would love for you to re-review us once you see the changes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from O A (Client) published on 23 August 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Wayne Beal, Director at Support at Home
Thank you so much for sharing your experience with Support at Home. We truly appreciate your understanding and patience as we work through the initial setup of your care plan. We're committed to ensuring that your unique needs are fully met and we're glad to see that our staff's dedication and willingness to help are making a positive impact. It's important to us that your care fits seamlessly into your lifestyle, so we will continue to work closely with you to resolve any ongoing challenges. Your feedback is invaluable, and we're here to support you every step of the way. Thank you again for your kind words and for choosing Support at Home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alison P (Sister of Client) published on 20 August 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Wayne Beal, Director at Support at Home
Thank you so much for your kind words! We're thrilled to hear that our team has been able to provide the care, support, and flexibility that your family needs. It's our pleasure to go the extra mile and we're grateful for the opportunity to make a positive difference in your lives. Your recommendation means the world to us and we'll continue to be here for you whenever you need us. Thanks again from everyone at Support at Home!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John D (Brother of Client) published on 14 August 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Wayne Beal, Director at Support at Home
Thank you so much for your kind words! We're thrilled to hear that your sister feels comfortable and happy with our carers. It's our priority to ensure that both our clients and their families feel supported and cared for. Your recommendation means the world to us, and we'll continue to do our best to provide excellent service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S D (Son of Client) published on 26 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Wayne Beal, Director at Support at Home
Thank you so much for your kind words! We are delighted to hear that our team at Support at Home has been able to provide excellent care and support for your mum, especially during more challenging times. We greatly appreciate your recognition of our carers' dedication and willingness to go above and beyond. Your feedback means a lot to us, and we're committed to continuing to provide the best possible care for your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S W (Client) published on 6 April 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Michelle Unsworth, Social Media Manager at Support at Home
Thank you for such a lovely review.
It is an absolute pleasure to be able to support you, and we are really pleased to hear that you are so happy with the service being provided and that the support workers are able to assist you as you need them to.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C M (Friend of Client) published on 11 March 2021
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Support at Home, Social Media Manager at Support at Home
Thank you for such a wonderful review.
It has been a pleasure getting to know our mutual client and working with you and other professionals in order to find a way to best support her. We are so pleased to have such lovely feedback about our Support Workers; it is lovely to know that they are as highly thought of in the community as we think of them.
It is also great to have the feedback about our office team resolving issues - this is exactly what we aim to do, without delay, so it's lovely to know that it works well for our client's and their support networks too.
Thanks again for such a lovely review and for the recommendation too.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Irene T (Son of Client) published on 10 March 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Support at Home, Social Media Manager at Support at Home
Thank you so much for such a lovely review!
We are so pleased to hear what a fabulous professional relationship our support worker and your mum have - this is really important to us, and we are thrilled to have matched your mum with a staff member so well.
Staff and client safety has always been really important to us, and especially so during the pandemic - ensuring that PPE has been readily available to all staff members has been essential for us throughout, and it's great to know that this is acknowledged, appreciated and just as important to you - thank you for this.
We are also really glad to know that you have been able to raise any issues that you have encountered and that the processes that we have in place mean that we have been able to resolve them for you quickly. We will always welcome all feedback, both positive and negative.
Thanks again for leaving us such a brilliant review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C P (Daughter of Client) published on 9 March 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Support at Home, Social Media Manager at Support at Home
Thank you so much for such a wonderful review and the recommendation that you have made.
We are so pleased that you are happy with the service and the support provided and that the continuity (which is so important to us) is working so well for you and for your Mum too. We are so proud when we read the lovely qualities that you tell us that you have found in your Mum's Support Worker's - thank you for this feedback. To know that we are supporting your Mum to maintain her independence means everything t us.
Although we are always disappointed to hear if something hasn't been right, we are always really glad to hear that our processes have worked well and to know that the issue was resolved so quickly. We are just so sorry that there was such a concern to start with - as you will know from all of your other experience with us, it's not how we operate and definitely isn't usual practice for us.
Thank you again; your review was just lovely to read.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alison B (Wife of Client) published on 9 March 2021
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Support at Home, Social Media Manager at Support at Home
Thank you so much, Alison, for such a great review.
We are absolutely thrilled to know that you are so pleased with the care and support provided to him, and we are so grateful for your understanding with regards to new Support Workers being introduced to him as our team in your area grows - we are really happy to note the continuity with existing staff members though... this is something that we pride ourselves on, and we know that it is important to you both.
He is a very special man, and we are honoured to be supporting him in the dignified, positive, caring way that he deserves. We are also grateful for the way that you welcome our Support Worker's into your home and chat to them like they are long lost friends, usually, while you are preparing whichever amazing foods you are baking that day... this is lovely to hear of and makes us know that we have got the correct Support Worker's matched with the correct families!
Thank you again.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Julie B (Daughter of Client) published on 9 March 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Support at Home, Social Media Manager at Support at Home
Thank you, Julie, for taking the time to write us such a lovely review.
We are so pleased to be able to support your Mum, and are thrilled that you are so happy with the service being provided - that's really important to us.
We are also really glad to know that our processes have worked well when things haven't been quite right and that we have been able to quickly resolve any issues for you and your Mum.
We're really happy to know that you are finding having access to the electronic care plan and real-time notes so beneficial... we think it's pretty great too!
Thank you again for your review and for the recommendations - as a family run business, having such positive feedback means the world to us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.6 (9.590) out of 10 for Support at Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.690 for Support at Home is calculated as follows: ( (42 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.69
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Support at Home is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Feb 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Director/Registered Manager
Joined: 2011
Nicola is the Registered Manager, Responsible Individual and one of the Directors of the company.
Nicola is involved in every aspect of developing the service. Nicola works full-time in the business and works hard to ensure that the company standards are maintained.
Nicola has worked in various roles within the Health & Social Care sector for over 25 years, including Mental Health, Nursing, Social Care and Children’s Services.
Nicola enjoys spending time with her friends and her large family, walking the dogs and enjoying the outdoors.
Job Title: Director/Finance & IT
Joined: 2011
Wayne is the Payroll Manager and one of the Directors of the company.
Wayne’s role also involves managing the mobile phones and software development.
Wayne enjoys walks, holidays, being outdoors, spending time with friends and family and walking the dogs Chase & Bear.
Job Title: Business Administrator
Joined: 2017
Shirley has worked for Support at Home as a Business Administrator since 2017.
Shirley supports with all aspects of Administration, mainly focussing on the safe recruitment of Support Workers and keeping files up to date on behalf of the Registered Manager. Shirley completes annual audits and supports in maintaining accurate data and records.
Shirley is at her happiest when supporting the team and keeping the databases up to date.
Shirley lives with her husband Richard and their pet cats, who they both absolutely love! She enjoys socialising and spending time with friends and family. She thoroughly enjoys going on holiday with Richard and visiting different countries.
Job Title: Care Scheduler
Joined: 2011
Lena has worked with Support at Home since it was first established. Lena started her time with Support at Home as a Support Worker and delivered exceptionally high care to our clients for a number of years before being promoted to Scheduler in approx. 2016.
Lena is the Scheduler for the Liverpool area, for which she manages the day-to-day schedules and rotas. Lena is responsible for ensuring rotas are complete, considering preferred times, continuity and consistency of care for all clients.
Lena also supports the Halton area when required and is a member of the On Call Team.
Lena has a Diploma in Health & Social care, Customer Services and also has her End-of-Life Certificate.
In her free time, Lena enjoys spending time with her family and often spends time with her grandchildren.
Job Title: Care Mentor
Joined: 2018
Joan joined Support at Home in 2018 as a Support Worker. She soon progressed to a Senior Support Worker and in 2022, Joan was promoted to Care Mentor.
Joan provides our clients with high-quality care and support in the community whilst providing our Support Workers with training and support to help them develop in their role and achieve their Care Certificate. As part of this role, Joan spends time supporting and observing our Support Workers as they carry out their roles. Joan guides and supports our team, to ensure that they can give 100% to the level of care they provide.
In her spare time, Joan enjoys making and amending clothes and upcycling furniture. Joan also enjoys travelling and has been on many cruises!
Job Title: Care Supervisor
Joined: 2019
Debbie joined Support at Home as a Support Worker in 2019, after previously working in the community and in Care Homes.
Debbie progressed to a Senior Support Worker and then in 2022, Debbie was promoted to Care Supervisor.
As part of her role, Debbie is responsible for overseeing the quality of care delivered to our clients and supports the Registered Manager in ensuring high-quality care is provided to our clients.
Debbie also provides care and support to our clients in the community, which is something she loves to do. Debbie enjoys providing our clients with the level of care they deserve and supporting the staff to be the best they can be.
In her spare time, Debbie enjoys travelling with her husband, spending time with her family and attending the local gym.
Job Title: Director
Joined: 2011
Brian is one of the Directors of the business.
Brian was in the army (REME) for many years before pursuing a career in P.C.I.T. during which he progressed to Managerial and Tech Support positions.
Brian’s experience lends itself well to his role within the company, which includes managing the accounts, invoicing and all other aspects of IT support.
Brian is a keen reader and enjoys fishing, sea angling, cruising and spending time with his wife Janet, and their large extended family.
Job Title: Director
Joined: 2011
Janet is one of the Directors and was fully involved in the vision, mission, development and growth of the business.
Janet has worked in the Health & Social Care sector for most of her adult life. She has worked in various managerial roles and thoroughly enjoys being part of the Support at Home team.
It was Janet’s experience of working in Domiciliary care that was the inspiration behind this family-run business.
Janet has now retired and enjoys spending time with the family, her children, grandchildren and great-grandchildren. Janet also enjoys arts and crafts, walking and spending time with her husband, Brian.
Job Title: Finance Manager
Joined: 2011
Declan is currently working as finance manager at Support at Home. As part of this role, he is responsible for ensuring that the Support Worker rotas are completed weekly, in line with the client's requirements. Declan is responsible for ensuring that all clients receive their calls at the planned time and that all client's schedules reflect continuity and consistency of care.
In his spare time, Declan enjoys fishing, gaming, watching TV, socialising with friends and family and going for days out.
Job Title: Recruitment manager
Joined: 2018
Emily has been working with Support at Home since January 2020. As part of her role as a Recruitment Manager, Emily is responsible for advertising, arranging and holding interviews. Emily screens and selects appropriate Support Workers for the team, ensuring only people who share our core values are welcomed into the team.
Emily manages the Recruitment Assistant and Administrator, ensuring safe and adequate recruitment. Emily also arranges and conducts the Support Worker Orientation and Training programme and supports the ongoing supervision of Support Workers.
Emily manages the Social Media and Marketing Support at Home and is currently studying for a Marketing Degree.
Emily enjoys spending time with her friends & family, socialising and attending music events.
Job Title: HR Manager
Joined: 2021
Emma joined Support at Home in 2021 as the HR Manager.
Emma has years of experience in management, dealing with all aspects of management, including HR.
As part of her role with Support at Home, Emma manages attendance, supervisions and all employment-related matters. Emma also supports the training and development of staff. Emma supports our team of Support Workers in completing their Health & Social Care Qualifications and makes applications for the funding and development of our team.
In her spare time, Emma enjoys spending time with her family, days out, socialising and shopping.
Job Title: Care Manager
Joined: 2021
Nicola joined Support at Home in April 2021 as a Support Worker. Nicola supported our clients in the community and progressed to Care Manager in 2023.
Nicola has a wealth of experience, having worked within the care sector for a number of years.
Job Title: Care Scheduler
Joined: 2018
Georgina joined Support at Home in July 2018 as a Support Worker. Georgina enjoys supporting our clients in the community and plays an important role in providing our clients with quality care.
Job Title: Care Scheduler
Joined: 2020
Chelsea joined Support at Home in July 2020 as a Support Worker. Chelsea enjoys supporting our clients in the community and plays an important role in providing our clients with quality care.
Job Title: Administrator
Joined: 2016
Kerry joined Support at Home in 2016 as an Administrator. Her main responsibilities are creating files/folders and maintaining paperwork. Kerry monitors the alerts that are generated in the system and verifies that visits have taken place.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Support at Home to verify any information. View our terms and conditions. Support at Home has a Platinum Service – more info.
