Home Instead (Welwyn & Hatfield)

Weltech Business Centre, Ridgeway, Welwyn Garden City AL7 2AA
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9.7 47 Reviews
  • Home Instead (Welwyn & Hatfield), Welwyn Garden City
This Home Instead local team proudly delivers expert home care services around Welwyn and Hatfield, offering flexible solutions tailored to individual needs. Whether it's a few hours of care a few times a week or ongoing live-in support, their compassionate Care Professionals are there to provide exceptional care.

Their hourly care services cater to individuals who require assistance during specific hours. Caregivers assist with personal care, medication reminders, meal preparation and companionship, ensuring a personalised care plan aligned with the individual's preferences.

For more comprehensive and continuous care, the team offers live-in support. Dedicated Care Professionals provide around-the-clock assistance with personal care, household tasks, medication management and emotional support. This service promotes independence and a sense of security.

Recognising the importance of home, the team enables individuals to remain in familiar surroundings. Their goal is to create a nurturing environment that enhances physical and emotional well-being. Comprised of highly trained and compassionate Care Professionals, the team prioritises building strong relationships with clients. Open communication ensures care is tailored and responsive to evolving needs.

If you're seeking reliable and flexible home care services in Welwyn and Hatfield, the local team is ready to assist. With their expertise and commitment to enhancing the quality of life and promoting independence, they provide a supportive and fulfilling home care experience.

Contact the team today to learn more about their services and how they can help maintain a comfortable and fulfilling life at home.

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Care Provided by Home Instead (Welwyn & Hatfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Aakash Pattni (Director)

Funding & Fees Guide for Home Instead (Welwyn & Hatfield)

  • Prices

  • Consultation/Introduction - no cost
    Hourly support from £32 per hour
    Live-in care priced based on needs

Home Instead (Welwyn & Hatfield) Reviews (47)

Total of 47, showing 1-20
9.7

Home Instead (Welwyn & Hatfield) has a Review Score of 9.7 (9.700) out of 10, based on 10 reviews in the last 2 years. Over all time Home Instead (Welwyn & Hatfield) has 47 reviews.

Overall Experience

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Date Published

47
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5
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37

Review from Sue E (Nephew of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been extremely happy with the carers who have supported her to stay at home. She had a very good rapport with each cater and nothing was too much trouble for them. She was very happy as they always arrived on time and never let her down. Overall we are extremely satisfied with the efficiency
of the care agency in setting up care at home and delivery was superb.

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Review from L H (Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are helpful and understanding. Care is excellent - very helpful and proactive in the best possible way. Always bright and cheerful.

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Review from I N (Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a service user for many years with the same care company.
I find the ownership and management of the company excellent in that they are attentive to me personally and amenable to needs and adjustments on demand as necessary.
My designated primary carer is of sound quality and professional
in care duties and service.
The actual costs of the care service are very high relatively speaking.

Reply from Aakash Pattni, Director at Home Instead (Welwyn & Hatfield)

We appreciate your positive feedback on our attentive management and quality care. While we're pleased to hear your satisfaction, we understand concerns about cost. We strive to balance quality with affordability and welcome any suggestions you may have. Thank you for choosing us, and we're committed to providing excellent service.


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Review from Joyce D (Client) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the service very good and helpful, reliable, competent and friendly.

Reply from Aakash Pattni, Director at Home Instead (Welwyn & Hatfield)

Thank you for taking the time to provide us the feedback and happy, pleased to see the positive comment. I will share this with your care team who I know will be thrilled to see this.


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Review from A O (Son of Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very pleased with the help you provided.

Reply from Aakash Pattni, Director at Home Instead (Welwyn & Hatfield)

Thank you for the kind feedback, the team are very fond of Mum and will be sure to pass on this onto them.


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Review from P B (Client) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the ladies were so kind and helpful. Am going back to get help again.

Reply from Aakash Pattni, Director at Home Instead (Welwyn & Hatfield)

Thank you for the valuable feedback, and happy to have been a part of your care journey to be as independent as possible. I will be sure to pass on your feedback to your Care Team.


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Review from Shirley W (Client) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovley ladies, all of them, treated me with kindness and respect I couldn't fault carers even if I tried.

Reply from Aakash Pattni, Director at Home Instead (Welwyn & Hatfield)

Thank you for the kind feedback and happy to know the support you are receiving is at a high standard. I will ensure we continue to work with you towards a 5* experience and I look forward to catching up with you soon.


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Review from Christopher W (Son of Client) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service.

Reply from Aakash Pattni, Director at Home Instead (Welwyn & Hatfield)

Thank you for taking the time to submit the review and delighted to know you are happy with the support provided to Dad.


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Review from John G (Client) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experienced helpful, caring, mainly punctual (accidents do happen), reliable, friendly and entertaining representatives from Home Instead (Welwyn & Hatfield). We have had some of the usual health difficulties but we have never lacked for help, rapid service and adaptability to change. One of
us has enjoyed her long walks with coffee and cake at the end and I do not know what I would have done without your help, advice and repartee in addition to respite.
Now that circumstances are about to change once again I hope you will accept our sincere thanks for your company and presence in shared laughter and seriousness. Please thank everyone. We could not have asked for more. I hope I have not missed anyone out.
Great job and tremendous help guys!

Reply from Aakash Pattni, Director at Home Instead (Welwyn & Hatfield)

Thank you for the kind words and feedback. We are humbled to have been part of your journey and will be sure to share your feedback with the team. With the changed circumstances, please know our support still stands and we are just a phone call away for any advice.


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Review from T R (Client) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to previous experience with other companies. I came across Home Instead (Welwyn & Hatfield) which exceed themselves, especially management. A few hiccups with staff where management were very approachable and sorts problems out very quickly.

Reply from Aakash, Director at Home Instead (Welwyn & Hatfield)

Thank you for the kind feedback, and happy to hear that and problems were corrected quickly.


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Review from Mary J (Client) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff interviewed me, sorted what I needed and put in place eight days later, she was very sympathetic to the painful position I was in after my accident. Staff in the office were always helpful.
I received personal care and help with some household tasks for a few weeks. I was very pleased indeed
with the help your staff gave me. They were always kind and helpful, doing what I needed. Protective of my arm, they were very "professional" and helped me through a difficult time.

Reply from Aakash Pattni, Director at Home Instead (Welwyn & Hatfield)

Hi, I am pleased to hear of the positive experience and knowing our team helped you through a difficult time. Most importantly, the team is glad to know you are in a better position and we are here in the future if you ever require further help.


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Review from Josephine D (Wife of Client) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly. Communications are good with client. Some would occasionally offer to do other jobs, eg, putting clothes away, dusting, hoovering.

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Review from Vivanne D (Niece of Client) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been using the Home Instead service for the past four months and I can honestly say that we are amazed how accepting she has been with this huge change in her life. There is one reason for that and it’s the care and attention she receives from the carers that visit her on a daily basis and
the efficiency and professionalism of the team behind the scenes. We, the family, live approximately four hours away so it was very important to us that the service provided gives us the reassurance of my aunt not only being looked after but also allowing her to live at home for as long as possible.

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Review from Claire G (Granddaughter of Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful company. The caregivers and office staff have been exceptional with dealing with my grandmother's needs. I would and have highly recommended Home Instead Senior Care to my friends.

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Review from Marian (Daughter of Client) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been having a care visit each day from Home Instead for several years now. Their policy of having a regular carer is great and the quality of care has been exceptional. My dad is fiercely independent and persuading him to let someone into his home in the first place was not easy, but the
professionalism of all the carers swiftly overcame that. He now looks on “his” carers as trusted friends and it gives me added peace of mind that someone else is also keeping an eye on him. I also like the way the manager pays regular visits to check that all is well with the service. Well done!
My only bugbear is that I understand that the charges are far higher for bank holidays, but that the staff do not get extra pay for these. They work so hard that I think this should be changed.

Reply from Frankii Simms at Home Instead (Welwyn & Hatfield)

Thank you very much for the wonderful review.
Over Bank Holidays we really appreciate our CAREGivers spending their time to visit our clients, so ever since our opening in 2011, they have all received double pay for every call they work which is the case with most care providers.
Thank you again for the glowing review, we will pass this onto Dad's CAREGivers as they love hearing the feedback.


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Review from Lesley M (Daughter of Client) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Home Instead and cannot praise them highly enough. I am confident that the carers they send to see my mother on a regular basis know what they are doing and are all very friendly, caring and reliable. My mother enjoys her daily visits and we know that she is in good hands. Thank
you very much!

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Review from Cherrie W (Daughter of Client) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with the speed at which everything was organised.
I was impressed with the carer we had on a short term basis and that the same person came each day. This was very important as my mother has Alzheimer’s.
I was, however, very surprised at the cost. The hourly rate was more than
our other agency carer and much more than our private carer.

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Review from Claudette H (Daughter of Client) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service offered by Home Instead is absolutely amazing. The care for my 98-year-old father living on his own, 120 miles away from me is such that I do not worry about him at all and can ring them at any time to request further visits or to see to any medical issues. Recently, he has had a few hospital
visits incurring long hours by the carer in the waiting room and treatment rooms without much respite or any breaks. They take him to the shops and help in the home with light cleaning, laundry and changing sheets. So far, he is quite capable of making his own meals and getting up, washing and dressing, but I have no doubt that they would cover this should the need arise. They also ensure that his medication is collected from the local chemist. We have had two previous care companies and the outrageous charges and lack of care made it essential for us to change. This change has proved to be a huge success and my father is very happy and comfortable indeed.

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Review from Alison E (Daughter of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was recommended to me for my mum who was fighting to remain independent but was struggling with dementia and found the days quite long. The ladies came in for an hour a day to have a chat and a coffee with mum and even took her out sometimes to the local park for coffee (which she loved).
Mum loved the company and the fact that she would see someone every day when the family weren't able to visit and for us, it was reassurance that someone would see her daily and in effect, keep an eye on her.


Sadly Mum had to go into a home in November but Home Instead definitely gave her a few more months in her own home and I have since recommended them to friends of mine in a similar situation.


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Review from Roberta D (Daughter of Client) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am most grateful for the amazing care that was given to my mother over the last six months. I cannot fault the professionalism and compassion that not only the carers showed but also the office staff. They looked after my mother as a person and she enjoyed every one of their visits. I was contacted
immediately if there were any concerns as to my mother and they took the initative to contact the doctor and district nurse when necessary. So much so they are now looking after my father. I can totally recommend Home Instead Senior Care Welwyn & Hatfield. They always go the extra mile for which I thank them.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Home Instead (Welwyn & Hatfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Home Instead (Welwyn & Hatfield) is calculated as follows: ( (45 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 60 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Welwyn & Hatfield) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (5)

Nicola

Nicola Hollis

Job Title: Registered Care Manager

Joined: 2011

Hi, I'm Nicola. I joined Home Instead in 2011 as one of the organisation's first Care Professionals. Over the years I have taken on additional responsibility and completed higher level qualifications. After spending many years as a care manager, I proudly took on the Registered Care Manager role in 2021. My approach to care is rooted in compassion and empathy, always placing the person at the centre of their care journey. I thrive on creating personalised care plans that cater to each individual's unique needs and preferences, working closely with them, their families, and a multidisciplinary team of healthcare professionals.


Laura

Laura Puleston

Job Title: Field Care Supervisor

Joined: 2015

Hi, I'm Laura. I've been part of the Key Player team since 2015 where I started as a care co-ordinator. I recently took on the role of a Field Care Supervisor and work closely with Nicola and the care team to ensure all our clients receive high-quality care that meets their specific needs and promotes their well-being. I take great pride in providing guidance and supporting the care team, empowering them to deliver outstanding service.


I look forward to meeting you and finding a way to enable you to stay independent at home.


Kevin

Kevin Gray

Job Title: Field Care Supervisor

Joined: 2022

Hello, I'm Kevin, the most recent member to join the Key Player team at Home Instead of Welwyn and Hatfield. Daily, I work closely with the client team, care team and clients to ensure I positively impact those in need of support.


I believe in fostering open and transparent communication with our clients, families, and care team, building strong relationships based on trust and respect.


Frankii

Frankii Simms

Job Title: Office Manager

Joined: 2011

Hi, my name is Frankii and have been part of the team since 2011. My primary focus is on creating an organized and productive work environment. I thrive on managing various administrative duties, including championing new processes and systems to better our service.


I take compliance seriously and am committed to ensuring that all operations align with relevant regulations, policies, and procedures. I am well-versed in interpreting and implementing regulatory guidelines and continuously monitoring and updating compliance practices to mitigate risks and maintain a strong compliance framework.


Jane

Jane Andrews

Job Title: Community Support Representative

Joined: 2017

Hello, I'm Jane, an enthusiastic and community-driven representative with a passion for nurturing positive connections and building strong relationships between organisations and the communities they serve. Whether it's organizing community events, facilitating workshops, or conducting surveys, I am committed to creating opportunities for community members to share their insights, aspirations, and concerns.


At Home Instead, I have established multiple community projects and awareness campaigns that are close to my heart. As the Dementia Ambassador, I regularly deliver talks in the community to help people learn about this topic and provide them with the knowledge to support their loved ones. Most recently, I am leading "care conversations" in the community to raise awareness and importance on this difficult-to-approach topic.


Frequently Asked Questions about Home Instead (Welwyn & Hatfield)

What Type of Services does Home Instead (Welwyn & Hatfield) offer?

Home Instead (Welwyn & Hatfield) offers Home Care.

How many Carers does Home Instead (Welwyn & Hatfield) employ?

Home Instead (Welwyn & Hatfield) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Welwyn & Hatfield) to verify any information. View our terms and conditions. Home Instead (Welwyn & Hatfield) has a Platinum Service – more info.