Home Instead (Welwyn & Hatfield)

Weltech Business Centre, Ridgeway, Welwyn Garden City AL7 2AA
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9.7 47 Reviews
  • Home Instead (Welwyn & Hatfield), Welwyn Garden City
This Home Instead local team proudly delivers expert home care services around Welwyn and Hatfield, offering flexible solutions tailored to individual needs. Whether it's a few hours of care a few times a week or ongoing live-in support, their compassionate Care Professionals are there to provide exceptional care.

Their hourly care services cater to individuals who require assistance during specific hours. Caregivers assist with personal care, medication reminders, meal preparation and companionship, ensuring a personalised care plan aligned with the individual's preferences.

For more comprehensive and continuous care, the team offers live-in support. Dedicated Care Professionals provide around-the-clock assistance with personal care, household tasks, medication management and emotional support. This service promotes independence and a sense of security.

Recognising the importance of home, the team enables individuals to remain in familiar surroundings. Their goal is to create a nurturing environment that enhances physical and emotional well-being. Comprised of highly trained and compassionate Care Professionals, the team prioritises building strong relationships with clients. Open communication ensures care is tailored and responsive to evolving needs.

If you're seeking reliable and flexible home care services in Welwyn and Hatfield, the local team is ready to assist. With their expertise and commitment to enhancing the quality of life and promoting independence, they provide a supportive and fulfilling home care experience.

Contact the team today to learn more about their services and how they can help maintain a comfortable and fulfilling life at home.

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Care Provided by Home Instead (Welwyn & Hatfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Aakash Pattni (Director)

Funding & Fees Guide for Home Instead (Welwyn & Hatfield)

  • Prices

  • Consultation/Introduction - no cost
    Hourly support from £32 per hour
    Live-in care priced based on needs

Home Instead (Welwyn & Hatfield) Reviews (47)

Total of 47, showing 21-40
9.7

Home Instead (Welwyn & Hatfield) has a Review Score of 9.7 (9.700) out of 10, based on 10 reviews in the last 2 years. Over all time Home Instead (Welwyn & Hatfield) has 47 reviews.

Overall Experience

  • 42
  • 4
  • 1
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Date Published

47
0
5
10
37

Review from Hilary T (Daughter of Client) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since we had a crisis with my mother in September 2017 Home Instead have provided care twice a day, seven days a week. Over this time my mother's condition has fluctuated against a background of slow deterioration and increased dependency.
All of the carers that my mother has experienced have been
caring and compassionate. Many have shown initiative beyond the call of duty and they have been very effective at liaising with me and my brother to keep us in the picture. The app is a real innovation as it means you can keep an eye on what is happening in real time for minimal cost.
The reason that we are not continuing is that my mother's situation has deteriorated further and she requires more frequent care which it is easier to deliver on site.

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Review from Elizabeth W (Daughter of Client) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been using services for a short time but I am impressed with the level of care provided.
The carers seem genuinely to care and show concern and respect for my mother. They have come promptly and taken trouble to make her feel secure. It feels like we are a team working to look after her.

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Review from Jude G (Daughter of Client) published on 7 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Home Instead Senior Care Welwyn & Hatfield for the fantastic care they gave Mum. From the first meeting, they were friendly and experienced. The team had skill sets covering all aspects of care. They are very professional. They saw Mum as a person and took time to get to know her.
When a district nurse was required they made all the arrangements and a caregiver was there too. Mum looked forward to seeing them and they had a special rapport with her. As her family, we were always kept fully informed. Yes a totally first class experience for Mum and us!

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Review from D M (Son of Client) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is extremely flexible and has adapted instantly to changes in need and hospital stays. The online visit reporting system is excellent and means that we can talk to Dad about his day, what he had to eat etc.

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Review from Helen B (Daughter of Client) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Home Instead, who provide personal care for my mother, following her stroke. They are very reliable, punctual, caring and efficient. My mother is delighted and I am very relieved to know she is in safe hands. I feel that I would be able to ask Home Instead
for further help, if needed.


Home Instead was highly recommended to me by two other service users and I can see why!


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Review from Rob P (Son of Client) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead, Welwyn and Hatfield, has been providing regular care and support for my parents for some time. The outstanding quality of care service provided is second to none. They employ hardworking and genuinely caring staff who are entirely flexible and very able in the varied support areas they
undertake, whilst providing the routine and continuity that is so needed.


Would undoubtedly recommend!


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Review from J S (Daughter of Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving care from Home Instead Welwyn and Hatfield only within the last few months.
In such a short period of time, I have seen such a change in my dad, not only his appearance but also his wellbeing and self-dignity.
His whole outlook has improved and feels totally comfortable
with his carers and trusting the services.

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Review from Julia R (Daughter of Client) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been amazing with my mother. Treated her with dignity and respect.


The staff are all friendly and go above and beyond.


Its always hard to leave your loved ones in the care of other people but Home Instead give you peace of mind.


Thank you.


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Review from Freda M (Client) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willing to help whatever the task. Friendly, excellent service. Could not manage without them.

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Review from Trish M (Daughter of Client) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with the service you provide.

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Review from Edith M (Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an excellent service throughout. I would not have managed to get home and remain at home with my husband without the service.


It's also very nice to be able to have a laugh with the carers. All are very nice to us.


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Review from Donald (Son of Client) published on 14 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, do what they say they will do.
Friendly, very caring, and interested. Good communication system

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Review from Angela R (Daughter of Client) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are responsive and caring. They will alert me to any issues regarding my Mother's health and well-being which is most appreciated as I live a distance away. They have responded quickly to the need to increase care calls following a hospital stay. There are regular service reviews and always
someone on the end of the phone every day of the week. They have been very helpful in dealing with changing medications e.g. a course of antibiotics.


The carers are all lovely and the main carer, who comes most days for an hour, always goes the extra mile. They all work hard to establish a good rapport with my Mother.


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Review from Doreen B (Daughter of Client) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Home Instead Senior Care (Welwyn & Hatfield) to be fabulous with all staff being professional and very caring.

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Review from John H (Client) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been particularly impressed by the personal assistance and interest received by all the carers.
They always have a heart to heart talk and they have been helpful in the varied tasks and assistance sought.
I called in Home Instead Senior Care (Welwyn & Hatfield) following the special support
over some months prior to my late wife's demise mid-2017.

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Review from A G (Niece of Client) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We have not started to use Home Instead regularly, however, the senior carer who made the first home assessment visit was great. She knew what to ask, when to talk and when to listen. She seemed genuinely interested in my aunt and this gave my aunt the confidence that she would be treated as an individual
and with dignity by Home Instead. This is why she has chosen to use them. It is too soon to review what the day to day care provision is like and so I have entered 'Satisfactory' in the review options provided. This review is simply feedback about the initial visit.

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Review from G A (Wife of Client) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just recently started using Home Instead Senior Care (Welwyn & Hatfield). So far we are really pleased with the care my wife received. Every carer is always very professional and all have a very kind nature. My wife feels very at ease with them and they treat my wife with dignity and kindness.

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Review from Christine C (Daughter of Client) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being extremely well supported by Home Instead careers. They are a lifeline for her and me. I would not be able to cope without their support. My mother has dementia and they are flexible and tolerant in their approach to her, combined with a sense of humour!


Visits this year meant

I could attend my daughter’s wedding in Portugal.


Thank you.


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Review from Jacquie R (Daughter of Client) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are so pleased that we used Home Instead during my mother's recent recovery from her 3rd hip dislocation. Having been allocated care companies by the hospital SW team on the previous occasions, we decided that we would do it ourselves and thank goodness we did. From the moment I spoke to
the company, their professionalism was evident, at the home assessment my 86 yr old mother was immediately reassured. She was so relieved to hear that she would be getting regular ladies each day. In total Mum had 2 regular carers and a couple of others, but these were always introduced beforehand. We hired Home Instead for 8 weeks and during that time, the carers supported Mum not just physically but also helped to restore her confidence. They were happy to oblige with anything that my Mum asked for, help with and their friendliness also provide much-needed company for mum which was important for her recovery. Without a doubt I would always recommend Home Instead, thank you from us all.

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Review from Robert F (Son of Client) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good at both informing of any issues and reacting to any requests. Good standard of care and assistance to my father. Staff always friendly and have a chat with him.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Home Instead (Welwyn & Hatfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Home Instead (Welwyn & Hatfield) is calculated as follows: ( (45 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 60 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Welwyn & Hatfield) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (5)

Nicola

Nicola Hollis

Job Title: Registered Care Manager

Joined: 2011

Hi, I'm Nicola. I joined Home Instead in 2011 as one of the organisation's first Care Professionals. Over the years I have taken on additional responsibility and completed higher level qualifications. After spending many years as a care manager, I proudly took on the Registered Care Manager role in 2021. My approach to care is rooted in compassion and empathy, always placing the person at the centre of their care journey. I thrive on creating personalised care plans that cater to each individual's unique needs and preferences, working closely with them, their families, and a multidisciplinary team of healthcare professionals.


Laura

Laura Puleston

Job Title: Field Care Supervisor

Joined: 2015

Hi, I'm Laura. I've been part of the Key Player team since 2015 where I started as a care co-ordinator. I recently took on the role of a Field Care Supervisor and work closely with Nicola and the care team to ensure all our clients receive high-quality care that meets their specific needs and promotes their well-being. I take great pride in providing guidance and supporting the care team, empowering them to deliver outstanding service.


I look forward to meeting you and finding a way to enable you to stay independent at home.


Kevin

Kevin Gray

Job Title: Field Care Supervisor

Joined: 2022

Hello, I'm Kevin, the most recent member to join the Key Player team at Home Instead of Welwyn and Hatfield. Daily, I work closely with the client team, care team and clients to ensure I positively impact those in need of support.


I believe in fostering open and transparent communication with our clients, families, and care team, building strong relationships based on trust and respect.


Frankii

Frankii Simms

Job Title: Office Manager

Joined: 2011

Hi, my name is Frankii and have been part of the team since 2011. My primary focus is on creating an organized and productive work environment. I thrive on managing various administrative duties, including championing new processes and systems to better our service.


I take compliance seriously and am committed to ensuring that all operations align with relevant regulations, policies, and procedures. I am well-versed in interpreting and implementing regulatory guidelines and continuously monitoring and updating compliance practices to mitigate risks and maintain a strong compliance framework.


Jane

Jane Andrews

Job Title: Community Support Representative

Joined: 2017

Hello, I'm Jane, an enthusiastic and community-driven representative with a passion for nurturing positive connections and building strong relationships between organisations and the communities they serve. Whether it's organizing community events, facilitating workshops, or conducting surveys, I am committed to creating opportunities for community members to share their insights, aspirations, and concerns.


At Home Instead, I have established multiple community projects and awareness campaigns that are close to my heart. As the Dementia Ambassador, I regularly deliver talks in the community to help people learn about this topic and provide them with the knowledge to support their loved ones. Most recently, I am leading "care conversations" in the community to raise awareness and importance on this difficult-to-approach topic.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Welwyn & Hatfield) to verify any information. View our terms and conditions. Home Instead (Welwyn & Hatfield) has a Platinum Service – more info.