Home Instead (Welwyn & Hatfield)

Hi, I'm Nicola. I joined Home Instead in 2011 as one of the organisation's first Care Professionals. Over the years I have taken on additional responsibility and completed higher level qualifications. After spending many years as a care manager, I proudly took on the Registered Care Manager role in 2021. My approach to care is rooted in compassion and empathy, always placing the person at the centre of their care journey. I thrive on creating personalised care plans that cater to each individual's unique needs and preferences, working closely with them, their families, and a multidisciplinary team of healthcare professionals.

Hi, I'm Laura. I've been part of the Key Player team since 2015 where I started as a care co-ordinator. I recently took on the role of a Field Care Supervisor and work closely with Nicola and the care team to ensure all our clients receive high-quality care that meets their specific needs and promotes their well-being. I take great pride in providing guidance and supporting the care team, empowering them to deliver outstanding service.

I look forward to meeting you and finding a way to enable you to stay independent at home.

Hello, I'm Kevin, the most recent member to join the Key Player team at Home Instead of Welwyn and Hatfield. Daily, I work closely with the client team, care team and clients to ensure I positively impact those in need of support.

I believe in fostering open and transparent communication with our clients, families, and care team, building strong relationships based on trust and respect.

Hi, my name is Frankii and have been part of the team since 2011. My primary focus is on creating an organized and productive work environment. I thrive on managing various administrative duties, including championing new processes and systems to better our service.

I take compliance seriously and am committed to ensuring that all operations align with relevant regulations, policies, and procedures. I am well-versed in interpreting and implementing regulatory guidelines and continuously monitoring and updating compliance practices to mitigate risks and maintain a strong compliance framework.

Hello, I'm Jane, an enthusiastic and community-driven representative with a passion for nurturing positive connections and building strong relationships between organisations and the communities they serve. Whether it's organizing community events, facilitating workshops, or conducting surveys, I am committed to creating opportunities for community members to share their insights, aspirations, and concerns.

At Home Instead, I have established multiple community projects and awareness campaigns that are close to my heart. As the Dementia Ambassador, I regularly deliver talks in the community to help people learn about this topic and provide them with the knowledge to support their loved ones. Most recently, I am leading "care conversations" in the community to raise awareness and importance on this difficult-to-approach topic.