Managing Care Ltd

Basement, 110 High Street, Croydon CR9 1PB
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1.2 17 Reviews
  • Managing Care Ltd, Croydon
Managing Care are a multi-award winning family-owned care and companionship agency, with the key values of dignity, respect and passion at the heart of everything they do.

They specialise in personal and respite care and they pride themselves on their warm, professional approach in caring for elderly people with dementia and facilitating a happy, organised home environment for those with physical disabilities and mental health challenges.

The award-winning carers are a close-knit community in themselves who have been handpicked for their years of experience and innate caring nature. Each one of them resonates strongly with their core values of caring with dignity, respect and passion. They are one of the few care agencies who believe excellence is a religion.

The carers all provide the best care and are regularly trained in specialist areas of care so they can be at their best for you and/or your loved one.

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Care Provided by Managing Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Corinne Baisden (Care Manager)

Funding & Fees Guide for Managing Care Ltd

  • Prices

  • £19.00 - £23.00 per hour

  • We undertake a full assessment prior to giving you a confirmed fee guide. Our hourly rate varies depending on the level of service required.

Managing Care Ltd Reviews (17)

1.2

Managing Care Ltd has a Review Score of 1.2 (1.167) out of 10, based on 1 reviews in the last 2 years. Over all time Managing Care Ltd has 17 reviews.

Overall Experience

  • 14
  • 2
  • 0
  • 0
  • 1

Date Published

17
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16

Review from Julie E (Client) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Rude, disrespectful and unprofessional employee visited me to 'discuss' my package of care that they had accepted from the local authority. In reality, she was there to tell me that they will not be attending to the most critical part of my medication in the mornings.
Every other care agency in the
last two properties I was in managed it as it does not require any special skills or qualifications. She then listed other items they were refusing to undertake. They refused to go back to Wandsworth Adult Services and inform them of the mistake and should never have accepted the POC as have no intention of meeting it.
7 weeks later and they are still refusing to do that, and to communicate with me. Happy to take the money from the LA and not be honest. They then further drained the public funds by contacting my GP to get them to write a letter to instruct district nurses to attend every morning to apply the plaster.
Seriously avoid this agency who prioritise managing to 'avoid' care.

Reply from S Dhalla, Direcotor at Managing Care Ltd

We are sorry to hear you felt a lack of empathy and compassion from our team. Our aim is to provide the best possible care to those we support. Unfortunately, in your case, we raised the issue with the LA immediately; our policies/regulations state that the medications are to be administered by a medical professional unless expressly authorised to do so. Your care Plan did not specify this and therefore we were not authorised to do so under our agreement with the LA. There have been multiple agencies prior to us who have not been able to fully support you. There were other concerns on the safety and well-being of our team; we served notice on the LA to end the package immediately. Unfortunately, this is beyond our scope and requires the LA and your GP to work out the best possible way for your care needs. We appreciate the failure in the system is causing you distress. This is not within our remit or ability to resolve. We can apologise for the distress this has caused you.


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Review from Dee D (Friend of Client) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that has been provided to my dear friend has been so wonderful, especially during these times where there is so much sadness and uncertainty.
The carer always makes my friend smile and she actually looks forward to their visits.
Over the Christmas period when it can be very lonely, she
brought my friend a Christmas card that brightened up what could've been an awful day.
Thank you for all that you do.

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Review from S G (Relative of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied with the service obtained. From the initial approach and throughout the whole process.
Personnel really friendly, giving personal attention.
Overall great standards, care and support.

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Review from Harry M (Son of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Managing Care Ltd is an excellent domiciliary care provider. When I researched my options; I was trying to balance affordability and excellence and in managing care I found a service provider that delivered excellent services for an affordable price. I entrusted the care of my elderly mother to their
home care service and they were fantastic.
The individuals were excellent communicators who would go the extra mile to assist my mother. Additionally, I received great communication from their senior leadership team; who ensured the excellent service was maintained.

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Review from Sayyeda T (Relative of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Managing care has been outstanding in the service they provide. We have used different carers throughout the years for my aunt who is quite elderly but managing care by far has exceeded our expectations. Glad my aunt has such amazing people looking after her through this whole pandemic. Would definitely
recommend.

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Review from I K (Son of Client) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad received care from various providers but Managing Care team was par excellance and we have never been more satisfied with the service. They have been exemplary and patient with my dad. I would recommend them as a company to anyone wanting care. A huge thank you to the whole team for an amazing
job during these difficult times as well.

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Review from Seth D (Nephew of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Managing Care is providing excellent service during these unprecedented times. The carers, staff, and management are very professional and client-focused. I definitely would recommend Managing Care for their outstanding services.

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Review from M B (Son of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed Managing Care's service during this pandemic and their service has been excellent and our hats off to their carers. Their carers and office team are very polite, responsive and they truly look after their clients. We would not hesitate to recommend them for anyone requiring their service.

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Review from Sarah P (Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a learning disability and the carer comes to care for me. She is very nice and helps me with a lot of things.

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Review from N D (Daughter of Client) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We just started using Managing Care and the service given has been excellent. They really know how to look after the elderly. Highly recommend them.

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Review from Andy A (Grandson of Client) published on 7 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by how the company and carers have looked after my gran after her discharge from hospital. I was very worried about how I would manage to drive up and down to my gran's house to support her. But the company have been great and I don't have to worry or visit every day because
they are taking care of her very well. We are very happy. Thanks, Managing Care Ltd.

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Review from Maz R (Brother of Client) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is much happier since the carers have been coming to look after him. We are very pleased with the quality of care he is receiving and the professionalism of the carers. From talking to my brother I feel the carers always use a proactive approach which is much appreciated in our circumstance.

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Review from Nas R (Granddaughter of Client) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the high standard of care my grandparents. We especially appreciated the continuity of care provided, which became more and more important as time has gone one and we would highly recommend them.

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Review from Sandra K (Sister of Client) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always been happy with the standard of Care provided to my sister by Managing Care Team. They have always kept me fully informed.

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Review from Mo C (Son of Client) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Managing care for some time now and have always been pleased with the high levels of care we receive from them. We are very particular with whom we use and have been impressed with the professionalism, mannerisms and attention to detail from the carers that are provided which is paramount
in this industry.

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Review from G G (Client) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing company. My family and I are very happy with the service. The staff are very professional and friendly. All the carers are fantastic and very helpful. Overall we recommend Managing Care highly.

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Review from Abbas P (Client) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the company. Carers are extremely friendly and use their own initiative. I am always informed when any changes are made for my schedule.

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Current Review Score: 1.2 (1.167)

Overview of Review Score

The Review Score of 1.2 (1.167) out of 10 for Managing Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.2 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.167 for Managing Care Ltd is calculated as follows: ( (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 6 Ratings = 1.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Managing Care Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (3)

Corinne

Corinne Baisden

Job Title: Registered Care Manager

Corinne is the Managing Care Registered Manager and brings with her over a decade of experience in running an independent and person-centred business.


With over a decade of experience in running an independent and person-centred business, she has made countless contributions to both Croydon and Wandsworth communities. Her work has received an MBE award for her services in social care in the community.


Sonia

Sonia Mundle

Job Title: Care Coordinator

Sonia has worked in Health & social care since 1996 with expertise and experience in all sectors of healthcare always working with the aim of providing a high-quality service that meets every individual's needs.


Mariane

Mariane Luis

Job Title: Administrator

Mariane has a working background in property, human resources and healthcare. Working amongst vulnerable people is a key area of interest as she enjoys making a positive impact on others and making a difference every day.


Frequently Asked Questions about Managing Care Ltd

What Type of Services does Managing Care Ltd offer?

Managing Care Ltd offers Home Care.

How many Carers does Managing Care Ltd employ?

Managing Care Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Managing Care Ltd to verify any information. View our terms and conditions. Managing Care Ltd has an Enhanced Service – more info.