Caremark Oldham

Unit 7a, County End Business Centre, Jackson Street, Springhead, Oldham OL4 4TZ
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8.9 20 Reviews
  • Caremark Oldham, Oldham
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Care Provided by Caremark Oldham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Charlene Buckley (Registered Care Manager)
Are you the Owner/Manager of Caremark Oldham? View your Advertising Options

Caremark Oldham Reviews (20)

8.9

Caremark Oldham has a Review Score of 8.9 (8.889) out of 10, based on 3 reviews in the last 2 years. Over all time Caremark Oldham has 20 reviews.

Overall Experience

  • 13
  • 7
  • 0
  • 0
  • 0

Date Published

20
1
1
3
17

Review from Pat J (Daughter of Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company offer a fantastic service. Proactive and caring. We are all very pleased with the services they are offering. One of the staff goes above and beyond our expectations. We have recommended the company to friends.

Reply from Peter Mcgailey, Director at Caremark Oldham

Thank you for your review. We are delighted that you are happy with our services. Thank you also for recommending us to family and friends. Your feedback helps our entire team to smile and carry on improving. The Caremark Oldham Team.


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Review from Lesley B (Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely, they are very professional and treat me with dignity and respect. Nothing is to much trouble, ask them to do anything and they will. They interact with me so well and I feel I can have a good moan to them.

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Review from David W (Son of Client) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has provided a great twice daily care support service to my elderly mother for more than four years. I have always been impressed by their staff at both manager and carer level. I am very happy to recommend them to anyone requiring additional trusted and considerate home care support for a
loved one.

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Review from Eunice C (Mother of Client) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the carers very helpful and punctual on time. I have no complaint whatsoever that I cannot deal with to my satisfaction.
My daughter was born with spina bifida and hydrocephalus. Actual age 51 years. Mental age approximately 18 months. Does not walk, does not talk, but recognises her carers
by their voices and always ready for them with a smile. The work they do is much appreciated by myself and my daughter.

Reply from Elizabeth Dean, Care Manager at Caremark Oldham

Many thanks for taking the time to review Caremark Oldham.


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Review from Cate M (Daughter of Client) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Difficult times. The death of a husband, old age and dementia made life difficult for Mum. We decided that her home was her memory box and staying there was essential. With little family nearby Caremark (Oldham) stepped into the gap. They provided the kind, supportive care which enabled Mum to have
4 extra years of high quality independent living. They have been professional and supportive to all the family. But most of all they were great for Mum.

Reply from Elizabeth Dean, Care Manager at Caremark Oldham

Thank you so much for your kind review, glad we can help.


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Review from Katie M (Granddaughter of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A nice level of care and understanding, that has continuously evolved to an excellent itinerary for my grandma. Our regular carers are always helpful and uplifting, and my nan has built a lovely rapport with her main carer that attends mostly here.
If there have ever been any amendments needed within
my grandma’s care or her needs, the carers and office have been very responsive and adaptive to any requests. Thank you so much for everything so far!

Reply from Helan Graham, Director at Caremark Oldham

Thank you so much for taking the time to review our service.


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Review from Victoria G (Niece of Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has recently been assisting with the care needs of my elderly Aunt, who has moderate special needs/learning difficulties. They have been outstanding with her and have been so attentive to her needs. The biggest credit has to go to one lady, who has cared for her most. Little things like when
making her a sandwich and cake, just making it look so presentable. Listening to her needs and learning of her days gone by. It makes a massive difference when they have the social interaction that is so lacking in so many of elderly peoples lives. The manager was very informative with everything, and if I ever had to ring the office, no matter who answered the phone, I was greeted with a polite, pleasant and helpful, person. What more could anyone ask for? Every week I was sent via e-mail a sheet that had been filled in by carers, so I knew exactly what was going on and moreover that Aunties needs were being met! So a massive, thank you to you all.

Reply from Helan Graham, Director at Caremark Oldham

Thank you very much for your kind words about our fantastic team, glad we can help.


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Review from L L (Daughter of Client) published on 8 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently been away for a 3 week holiday and felt very nervous about leaving my mum, who has dementia, for that length of time. She often “sundowns” so the more risky time of day for her is in the evening and she doesn’t sometimes realise it is time to go to bed. So we asked Caremark Oldham
to come in at 10pm every evening to check on her, settle her if necessary and encourage her to go to bed. They did a fantastic job. They recognised that mum would be more settled if she had the same carer visiting every day and they facilitated this. They also responded well to her needs so if she was fine they just popped in and left quite quickly as this was what she wanted but on the odd occasion they needed to settle her, they stayed longer and didn’t leave until they were happy she was OK. And they kept me informed with regular updates which were very reassuring. Thank you to everyone involved with my mum’s care. I won’t hesitate to use Caremark again in the future.

Reply from Helan Graham at Caremark Oldham

Many thanks for taking the time to review Caremark.


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Review from Vicky H (Partner of Client) published on 3 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to you to let you know how happy I am with your service. My son has been allocated a specific carer to take him out socially once a week. This carer is a lovely young man who is very punctual and comes early to plan their outing. My son has autism and struggles with social communication
but this carer seems to bring him out of his shell and my son always comes home happy. I would have no hesitation to recommend your services to anyone else who needs a carer. Please pass on my praise to my son's care, who is a credit to your service.

Reply from Helan Graham at Caremark Oldham

Many thanks for taking the time to review Caremark


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Review from Janette A (Daughter of Client) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the support that has been provided for my mum by staff, they have gone the extra mile to ensure that my mum is cared for in the best possible way. My mum had a recent issue with ants that she and I were struggling to get rid of, but the staff at Caremark supported us in finding
out the best method to get rid of them, even spending time to research online. My mum and I are really thankful for their support and the way that they stepped in to help us.

Reply from Helan Graham at Caremark Oldham

Thank you for taking the time to review Caremark Oldham.


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Review from Pauline T (Daughter of Client) published on 23 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently started having companionship care from Caremark (Oldham).


After a very negative experience with a previous agency mum was not keen on trying again.


However, the carer visited her twice last week and mum has been absolutely delighted. She has gone from dreading and trying to

cancel visits and always cutting them very short to being really enthusiastic and thoroughly enjoying her time with the carer.


Many thanks, Caremark (Oldham) for supporting mum and making such a positive change.


Reply from Helan Graham at Caremark Oldham

Thank you for taking the time to review Caremark Oldham.


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Review from Carol C (Daughter of Client) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has provided some fantastic carers for our mum. Carers understand her dementia and manages all her needs better that we ever expected. Our mum has missed male company since my dad died and a visit and a cup of tea with her carer makes her day. My sister and I have both recently been away on
holiday and Caremark have managed our mum with skills beyond what we expected. Regular communications during this period, particularly from her carer were very reassuring. We are so pleased with the care from Caremark that we are increasing the care hours for our mum, so we can have more time to enjoy our own children and grandchildren.

Reply from Helan Graham at Caremark Oldham

Thank you for taking the time to review Caremark Oldham.


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Review from Richard S (Father of Client) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service very helpful. The client enjoys going out with her care support worker and no problems to report.

Reply from Helan Graham at Caremark Oldham

Thank you for your review.


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Review from William H (Husband of Client) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a husband of the resident, I am subject to concerns about my wife and I am struggling and stressful on a day to day basis, some days more than others. I have needed help on occasions and to this end, the care manager and her assistant manager have been extremely helpful to me and recently went the
extra mile and more. If I could, I would award them 5 gold stars.


They were superb.


Thank you very very much. I am so appreciative.


Reply from Helan Graham at Caremark Oldham

Thank you for your kind words and taking the time to write a review.


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Review from Helen H (Daughter of Client) published on 29 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Living overseas, Caremark has given me and my siblings some peace of mind that our parents are receiving care in their own home, without which they would almost certainly have had to be admitted to a nursing home, against their wishes. Generally speaking, the responsiveness of management to our requests
and the degree of information provided to us on a regular basis has been excellent. The daily staff who attend to my parents have been very good in general with one or two absolutely excellent carers who go above and beyond.
Caremark have always been willing to try to accommodate all requests and also been proactive in liaising with community services to ensure the best care of our parents when we all are living overseas.
I would not hesitate to recommend Caremark services to other families requiring care for loved ones in their own home.

Reply from Helan Graham at Caremark Oldham

Thank you for taking the time to review Caremark Oldham


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Review from J A (Sister of Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my sister has been very well looked after by Caremark. There have been a few issues on both sides which have been resolved but mainly due to circumstances at the time or clash of personalities with staff, nothing major!

Reply from Helan Graham at Caremark Oldham

Thank you for the review.


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Review from Joanne B (Daughter-in-law of Client) published on 9 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We would recommend Caremark Oldham. All the carers were helpful, punctual, smartly dressed and pleasant.
At the time my father-in-law needed home care they were the only company available for his needs at that time.

Reply from Helan Graham at Caremark Oldham

Thank you for your kind review.


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Review from Kalsoom B (Mother of Client) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark is very good, especially 2 members of the team, who regularly support 7 evenings to get my girls ready for bed.
They are very good supporting my two young children, making sure they are ready and dressed for school.
Each weekend they take my girls to the park.
The field care supervisor goes
above and beyond.

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Review from B S (Client) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am aged 85 years and have recently spent a short time in hospital due to pneumonia.
On my discharge, my family, who are scattered, voiced concern over my taking regular baths unaided and alone in my home.
Solution - engage a 'bath lady' for each evening to be in my home when I took a bath and
make me a cup of tea before leaving.
Result - no worries for my family and luxury for me.

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Review from Ian (Son of Client) published on 21 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints with the service provided and my parents are always complimentary of the Caremark staff who attend to their needs which is quite important to them. Occasional changes to the requirements are managed well. Keep up the good work, Thanks.

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Current Review Score: 8.9 (8.889)

Overview of Review Score

The Review Score of 8.9 (8.889) out of 10 for Caremark Oldham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Caremark Oldham is calculated as follows: ( (16 Excellents x 5) + (2 Goods x 4) ) ÷ 18 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Oldham is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Frequently Asked Questions about Caremark Oldham

What Type of Services does Caremark Oldham offer?

Caremark Oldham offers Home Care.

How many Carers does Caremark Oldham employ?

Caremark Oldham employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Oldham to verify any information. View our terms and conditions. Caremark Oldham has a Basic Service – more info.