Available on request
Home Instead (Chesterfield) has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Home Instead (Chesterfield) has 46 reviews.
Review from Glynnis K (Daughter of Client) published on 3 April 2025
Submitted via Website •
Report
Reply from Fiona OKeeffe, Business Support Manager at Home Instead (Chesterfield)
Thank you for your wonderful review. We're honoured to have provided care for your Mum over the last 10 years and appreciate your kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from F M (Son-in-law of Client) published on 26 March 2025
Submitted via Website •
Report
My mother-in-law, charming and gracious as she was, posed a wide range of significant challenges to Home Instead providing the care which they, and our whole family, so desperately wanted to give
Despite the countless problems, Home Instead remained utterly committed to making the care programme we had jointly designed work effectively.
Home Instead's manager, worked tirelessly to ensure that the wishes of the family were put into place exactly as requested and showed exemplary initiative on many occasions.
The Care Professionals who attended my mother-in-law were models both of professionalism and, just as importantly kindness. They could not have done more for her and, like the manager, were proactive in what they did.
If we had been paying £1000 a day Home Instead could not have done more.
Reply from Fiona OKeeffe, Business Support Manager at Home Instead (Chesterfield)
Thank you for your kind words. We're honoured to have cared for your mother-in-law and appreciate your trust in us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Debra L (Daughter of Client) published on 14 August 2024
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Danny P (Son of Client) published on 20 May 2024
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John S (Son-in-law of Client) published on 20 May 2024
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lynn M (Wife of Client) published on 16 May 2024
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Angela C (Daughter of Client) published on 13 May 2024
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Maddie B (Daughter of Client) published on 9 February 2024
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kath M (Daughter of Client) published on 2 June 2023
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from F F (Daughter of Client) published on 24 March 2023
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S W (Daughter of Client) published on 15 March 2023
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ian T (Son of Client) published on 14 March 2023
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rita C (Partner of Client) published on 13 March 2023
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Eric M (Son of Client) published on 9 March 2023
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H W (Daughter of Client) published on 3 March 2023
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B B (Daughter of Client) published on 18 January 2023
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John T (Son of Client) published on 12 January 2023
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from F B (Daughter of Client) published on 6 January 2023
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S D (Son of Client) published on 16 March 2022
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sue S (Daughter of Client) published on 8 September 2021
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.900) out of 10 for Home Instead (Chesterfield) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Home Instead (Chesterfield) is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Chesterfield) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jun 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Director & Registered Manager
Joined: 2011
After 30 years working in nursing roles, Stephanie started Home Instead Chesterfield with husband Nigel in 2011. As Registered Manager Stephanie is accountable for managing the day to day running of Home Instead operations, ensuring compliance with all governing body requirements and legislation relevant to the service.
Job Title: Director
Joined: 2011
Nigel started Home Instead Chesterfield with wife Stephanie in 2011 after many years working in pharmaceutical sales and training. Part of Nigel’s role involves raising the awareness of Home Instead and the services available.
Job Title: Business Support Manager
Joined: 2012
Fiona works closely with Directors Stephanie and Nigel to keep all aspects of the business running smoothly. Fiona also works alongside our Finance Manager to manage invoicing and payroll.
Job Title: Finance Manager
Joined: 2013
Tom's role involves managing invoicing, payroll and day to day financial administration.
Job Title: Head of People Experience
Joined: 2017
Claire's role includes recruiting our lovely Care Professionals, HR management, Business Development and day to day management of our care service to ensure quality standards are maintained. Claire is also part of the team setting up care packages for new Clients.
Job Title: Business Development & Care Manager
Joined: 2019
Nicole's role involves managing the day to day needs of our Clients and Care Professionals and she is part of the team setting up care packages for new Clients. Nicole is also a key person looking after our Live-In Care Clients and Care Professionals.
Job Title: Registered Manager
Joined: 2021
Alex's role includes managing the day to day needs of our Clients and Care Professionals and ensuring quality standards are maintained across all business activities. Alex also trains our Care Professionals and ensures they are competent in their roles.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Chesterfield) to verify any information. View our terms and conditions. Home Instead (Chesterfield) has a Platinum Service – more info.