Home Instead (Chesterfield)

Commerce House, Millennium Way, Dunston Road, Chesterfield S41 8ND
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Top 20 award
9.9 46 Reviews
  • Home Instead (Chesterfield), Chesterfield
Home Instead (Chesterfield) was established in 2011 and is rated 'Outstanding' by the Care Quality Commission (June 2019).

Home Instead (Chesterfield) is dedicated to providing high quality support services to adults in Chesterfield and the surrounding areas, supporting people to live comfortably in their own homes.

The Care Professionals are carefully chosen, and the company completes a full criminal record check before employment commences as well as collecting four references.

The Care Professionals are extensively trained, fully insured and are matched to the Client's preferences, needs and personality. Home Instead Clients each have a small team of Care Professionals who visit them regularly. This means the Care Professionals quickly get to know their Client's routines and how best to support them.

Care Professionals arrive and leave on time and are introduced to the Client by a member of the office team so you will never have a stranger arriving at the door.

Home Instead (Chesterfield) visits are a minimum of one hour up to 24 hours a day and support can include companionship, housekeeping, meal preparation, medication support, personal care, shopping, attending appointments, trips out into the community and more. Home Instead (Chesterfield) also provides a Live-In Care service where a Care Professional moves into the Clients home for an agreed period of time on a rota basis so they can provide companionship, personal care and practical support throughout the day.

Home Instead (Chesterfield) specialises in Dementia care.

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Care Provided by Home Instead (Chesterfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stephanie Metham (Registered Manager)

Funding & Fees Guide for Home Instead (Chesterfield)

  • Prices

  • Available on request

Home Instead (Chesterfield) Reviews (46)

Total of 46, showing 41-46
9.9

Home Instead (Chesterfield) has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Home Instead (Chesterfield) has 46 reviews.

Overall Experience

  • 43
  • 3
  • 0
  • 0
  • 0

Date Published

46
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37

Review from Sue (Client) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A real personal approach to personal care. From the office team to Carer's in my home, everyone is postive, friendly and professional. Highly recommend home instead.

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Review from Glynnis (Daughter of Client) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The peace of mind that Home Instead give me is invaluable. As an only relative to my very elderly mother who lives 150 miles from me, I know that Home Instead will be totally reliable and professional. Mum is VERY independent but looks forward so very much to these kind, happy visits. Thank you.

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Review from Jane B (Daughter of Client) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad now feel they have two good friends they see twice weekly to help keep their home looking spick and span.
The concern shown is wonderful and I feel very much at ease that I will be informed if there are any problems.

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Review from E G (Son of Client) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Chesterfield manages to achieve the difficult balance between being caring and compassionate and at the same time highly professional. Their people have provided a great service to my mother, and I would highly recommend them.

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Review from Julie (Friend of Client) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team initially cared for Mum at home. With their assistance Mum was able stay in her own home for many months. Mum was always clean, content and most of all comfortable having the team take care of her. Our trust in the Home Instead team gave us confidence to get on with our own life,
knowing she was in good hands.
Mum finally needed to go into a residential home, to receive nursing care, but we continue to use Home Instead to visit Mum when we are unable to do so.

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Review from Phil (Client) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, personal, and professional care. A difficult mix as every person is different. We work with a team of 3 carers who all deliver the above in their own individual way having developed an understanding of my wife’s needs and built a relationship that gives confidence.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Home Instead (Chesterfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Chesterfield) is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chesterfield) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (14)

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Meet the Team (7)

Stephanie

Stephanie Metham

Job Title: Director & Registered Manager

Joined: 2011

After 30 years working in nursing roles, Stephanie started Home Instead Chesterfield with husband Nigel in 2011. As Registered Manager Stephanie is accountable for managing the day to day running of Home Instead operations, ensuring compliance with all governing body requirements and legislation relevant to the service.


Nigel

Nigel Metham

Job Title: Director

Joined: 2011

Nigel started Home Instead Chesterfield with wife Stephanie in 2011 after many years working in pharmaceutical sales and training. Part of Nigel’s role involves raising the awareness of Home Instead and the services available.


Fiona

Fiona

Job Title: Business Support Manager

Joined: 2012

Fiona works closely with Directors Stephanie and Nigel to keep all aspects of the business running smoothly. Fiona also works alongside our Finance Manager to manage invoicing and payroll.


Tom

Tom

Job Title: Finance Manager

Joined: 2013

Tom's role involves managing invoicing, payroll and day to day financial administration.


Claire

Claire

Job Title: Head of People Experience

Joined: 2017

Claire's role includes recruiting our lovely Care Professionals, HR management, Business Development and day to day management of our care service to ensure quality standards are maintained. Claire is also part of the team setting up care packages for new Clients.


Nicole

Nicole

Job Title: Business Development & Care Manager

Joined: 2019

Nicole's role involves managing the day to day needs of our Clients and Care Professionals and she is part of the team setting up care packages for new Clients. Nicole is also a key person looking after our Live-In Care Clients and Care Professionals.


Alex

Alex

Job Title: Registered Manager

Joined: 2021

Alex's role includes managing the day to day needs of our Clients and Care Professionals and ensuring quality standards are maintained across all business activities. Alex also trains our Care Professionals and ensures they are competent in their roles.


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