Coast Community Care

1 Peartree Court, Peartree Lane, Bexhill-on-Sea TN39 4PQ
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9.6 25 Reviews
  • Coast Community Care, Bexhill-on-Sea
Coast Home Care in St Leonards-On-Sea offers home care services to people in the area.
   
Staff ensure people's care needs and wishes are met and are aware of how to respect people's choices and rights.

Homecare services can include personal care, meal preparation, housework, shopping and companionship.

Home care clients are supported to access healthcare services when required.

Caring staff have the skills and knowledge required to support home care clients and receive training relevant to their role.

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Care Provided by Coast Community Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Coast Care Homes Ltd
  • Person in charge
  • Aimee Wright (Registered Manager)

Funding & Fees Guide for Coast Community Care

  • Prices

  • From £30.00 per hour

Coast Community Care Reviews (25)

Total of 25, showing 1-20
9.6

Coast Community Care has a Review Score of 9.6 (9.571) out of 10, based on 6 reviews in the last 2 years. Over all time Coast Community Care has 25 reviews.

Overall Experience

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Date Published

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Review from Bev K (Daughter of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coast Community Care provided twice daily care morning and evening. From the initial meeting with the Dep Manager, they did everything they said they could do. The carers were professional, kind, caring, consistent, conscientious and reliable. They were also very respectful and treated my dad with dignity.
The deputy manager was clear in her information and was all of the above, as well as understanding and empathic. They were also really helpful if we called the office with any question. Quite simply they have been absolutely outstanding and we have only stopped the service as my dad has had to go into a nursing home. I thoroughly recommend them.

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Review from Jane H (Mother of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has severe learning difficulties, autism and is non verbal. Since we have been having support our lives have changed for the better. The staff that work with my son are amazing and he didn’t take long to trust and build a rapport with them. At last my son has a voice through these staff members
at his activity centre and college. I can go to work with the knowledge that he is in safe hands. Honestly wouldn’t know what I would do without them now!

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Review from A W (Sister of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is having care from Coast Community Care. They are going above and beyond for his care needs. Well done to everyone involved and thank you for all your hard work and we really appreciate everything that you do.

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Review from Maureen G (Wife of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's just been diagnosed with Low Body Mass Index, so I need to change his diet to very high calories.
One of our carers brought us a big pot of homemade high-cal vegetarian soup; it is delicious! And he's portioned it out to give us a reserve supply in the freezer.
This is far above and
beyond any expected level of care.
Thank you so much!

Reply from Aimee Wright, Manager at Coast Community Care

Thank you so much for your kind words; we appreciate all of the feedback given.


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Review from Pamela H (Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the help I am getting to regain my humble strength through my physio exercises is now beginning to work.

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Review from Jo M (Daughter of Client) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was set up at short notice to enable my mum who had a diagnosis of motor neurone disease to end her last weeks at home.
My brother and I cannot fault the care our mum received from all of the carers. They were so kind, caring and passionate about the care they care in Mum's final weeks.
Thank
you.

Reply from Lynda Dewhurst, Director at Coast Community Care

Thank you for your kind words, we will make sure these are passed on to all of the team.


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Review from Sandra M (Client) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the service received. They come in each morning, shower me and cook my breakfast and sometimes help out with some odd jobs.

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Review from Julie K (Sister of Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say my mother is the best she has ever been with regards to the care of my sister. My mum is 95 and has always worried about my sister but now for the first time in two years she is feeling settled and my sister is sounding calm and is really enjoying her carers. She is not feeling isolated
anymore. Thank you, Coast.

Reply from Lynda Dewhurst, Director at Coast Community Care

Thank you for your kind words, we will make sure to pass these onto the staff team.


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Review from M M (Client) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say thank you to my carer, she does a wonderful job, she has been working so hard. I also want to thank the office for everything they do, I call them all the time and they are always kind like family to me. Thank you everyone.

Reply from Lynda Dewhurst, Director at Coast Community Care

Thank you for your kind words, I will pass onto all of the staff.


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Review from P L (Client) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had much bad luck in my life and you people have come along when I needed you most, things were really bad but they are getting better, my carer is great. Thank you.

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Review from J R (Client) assisted by family/friend published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some of the carers are very good, others need a bit more training. The older ones are more experienced, the younger ones need telling what to do.

Reply from Lynda Dewhurst, Director at Coast Community Care

Thank you for your review. We will endeavour to address the concerns you have made. One of our team will be in contact with you shortly.


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Review from H L (Daughter of Client) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only two visits per week but both carers are excellent. They struck up immediate rapport with our step-father in very different manners, they keep his needs paramount throughout their two or three visits, yet manage to complete all requested tasks with attention to detail. They have shown flexibility,
understanding and most importantly true care and respect towards their client. My sister and I feel we can rely on them completely, a real bonus!

Reply from Lynda Dewhurst, Director at Coast Community Care

Thank you for your kind words, we will pass on your comments to the carers involved.


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Review from Christopher C (Client) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care with Coast Community Care is excellent. I would recommend them to anyone. My carer is the best. I love them all. Nothing is too much trouble.

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Review from K C (Mother of Client) published on 28 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter can't wait for Friday to come, so she can have a fun time with her support worker.

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Review from Peter S (Husband of Client) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As Covid has stopped all day centre and all respite, I am glad to of found an excellent company with polite staff to help bather and help look after my wife and help me around the house. So glad you exist.

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Review from L H (Client) published on 20 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time. Careful to wear PPE. Very willing and helpful in all areas.

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Review from Annie S (Client) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, the staff of Coast Community Care have been outstanding in the services they have provided for me. Nothing is too much trouble, and they are extremely polite, courteous and friendly. Their punctuality is exceptional, all of my needs are fully catered for. I feel very blessed to have such
a good team and company reasonable for my care. Keep up the good work of high standards that you provide.

Reply from Lynda Dewhurst, Director at Coast Community Care

Thank you for your kind words, we are pleased you are happy with the service we provide at Coast Community Care.


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Review from J C (Client) assisted by family/friend published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to have the same group of carers. I would like to have the same time slots for the carer visits. I don't know where I am, it is too difficult to read it every day.

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Review from J T (Wife of Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband is kept clean and comfortable.

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Review from S S (Client) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are my lifeline. They are a true tonic, I didn't think that I have ever laughed so much. I look forward to their visits every day. They are my family.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Coast Community Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Coast Community Care is calculated as follows: ( (33 Excellents x 5) + (1 Goods x 4) ) ÷ 34 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Coast Community Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Aimee

Aimee Wright

Job Title: Registered Manager

Joined: 2021

Aimee has been with Coast Community Care for 3 years.


She started as a care coordinator and then moved up to deputy manager and is now in her current role as registered manager.


Aimee has been working alongside the elderly and learning disabilities for her whole career and went to university to do a Bachelor of Science degree (level 6) in Health and Social Care Management. She gained her registration from CQC to be a Registered Manager and can not wait to grow the company and go above and beyond for her clients and care team.


Bethan

Bethan Poore

Job Title: Deputy Manager

Joined: 2014

Beth has been with Coast Community Care for the last year however has been with Coast Care Homes for 9 years previous. She has extensive expertise working in care homes and with elderly clients including dementia care and mental health. She is currently undertaking her Level 5 NVQ in Health and Social Care management. She plays an essential role to the office team and is keen to grow the company and look forward to the future.


Daniel

Daniel Wood

Job Title: Care Coordinator

Joined: 2021

Dan has recently transferred to Coast Community Care, however, has worked in Coast Care Homes for the last 3 years. He has been working alongside clients with dementia and nursing care, he has gained essential knowledge and understanding of this area. Dan was a team leader within the care home and has shown great management skills which he is bringing to Coast Community Care. Dan would like to gain more knowledge about community care and help the service run smoothly. We are excited to have him onboard.


Mandy

Mandy Heddle

Job Title: Care Coordinator

Joined: 2023

Mandy has been with Coast Community Care for the past 4 months. She managed a brain injury unit for most of her career. She has extensive knowledge of complex care needs and is a valued member of the team to keep the service running smoothly. Mandy wants to gain more skills in complex care for our staff and help them with their own career progressions.


Frequently Asked Questions about Coast Community Care

What Type of Services does Coast Community Care offer?

Coast Community Care offers Home Care.

How many Carers does Coast Community Care employ?

Coast Community Care employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Coast Community Care to verify any information. View our terms and conditions. Coast Community Care has a Platinum Service – more info.