Coast Community Care

1 Peartree Court, Peartree Lane, Bexhill-on-Sea TN39 4PQ
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9.6 25 Reviews
  • Coast Community Care, Bexhill-on-Sea
Coast Home Care in St Leonards-On-Sea offers home care services to people in the area.
   
Staff ensure people's care needs and wishes are met and are aware of how to respect people's choices and rights.

Homecare services can include personal care, meal preparation, housework, shopping and companionship.

Home care clients are supported to access healthcare services when required.

Caring staff have the skills and knowledge required to support home care clients and receive training relevant to their role.

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Care Provided by Coast Community Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Coast Care Homes Ltd
  • Person in charge
  • Aimee Wright (Registered Manager)

Funding & Fees Guide for Coast Community Care

  • Prices

  • From £30.00 per hour

Coast Community Care Reviews (25)

Total of 25, showing 21-25
9.6

Coast Community Care has a Review Score of 9.6 (9.571) out of 10, based on 6 reviews in the last 2 years. Over all time Coast Community Care has 25 reviews.

Overall Experience

  • 22
  • 2
  • 1
  • 0
  • 0

Date Published

25
1
1
6
19

Review from P B (Son of Client) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a stay in hospital which required aftercare to rehabilitate. The home care team came in and cared for her so well, she was always afraid to accept help, but they were brilliant patient ad kind throughout. She led them in everything her fear was unfounded - She cannot thank them enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D T (Client) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and polite. I would be lost without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P T (Husband of Client) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is excellent and is tailored to meet my wife's needs.

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Management

Treated with Dignity

Value for Money

Review from A W (Client) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My homecare visits to me, reliable timekeeping, do what I ask of them, very satisfied.

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Management

Treated with Dignity

Value for Money

Review from Peter S (Client) published on 18 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best home helps I have employed as a service user over the last ten years. No complaints at all, workers totally able to work on own initiative but very flexible to supervision.
I can say with my hand on my heart, I am helped more than they realize. It might appear somewhat expensive but there
is much going on in the background in terms of training staff and coordination and regular client visiting by management to check all is well, no charging for that.
In my view, Coast Home Care is second to no other agency, as I have had others which have been a shambles compared to Coast Care, whom I cannot fault for sure.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Coast Community Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Coast Community Care is calculated as follows: ( (33 Excellents x 5) + (1 Goods x 4) ) ÷ 34 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Coast Community Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Aimee

Aimee Wright

Job Title: Registered Manager

Joined: 2021

Aimee has been with Coast Community Care for 3 years.


She started as a care coordinator and then moved up to deputy manager and is now in her current role as registered manager.


Aimee has been working alongside the elderly and learning disabilities for her whole career and went to university to do a Bachelor of Science degree (level 6) in Health and Social Care Management. She gained her registration from CQC to be a Registered Manager and can not wait to grow the company and go above and beyond for her clients and care team.


Bethan

Bethan Poore

Job Title: Deputy Manager

Joined: 2014

Beth has been with Coast Community Care for the last year however has been with Coast Care Homes for 9 years previous. She has extensive expertise working in care homes and with elderly clients including dementia care and mental health. She is currently undertaking her Level 5 NVQ in Health and Social Care management. She plays an essential role to the office team and is keen to grow the company and look forward to the future.


Daniel

Daniel Wood

Job Title: Care Coordinator

Joined: 2021

Dan has recently transferred to Coast Community Care, however, has worked in Coast Care Homes for the last 3 years. He has been working alongside clients with dementia and nursing care, he has gained essential knowledge and understanding of this area. Dan was a team leader within the care home and has shown great management skills which he is bringing to Coast Community Care. Dan would like to gain more knowledge about community care and help the service run smoothly. We are excited to have him onboard.


Mandy

Mandy Heddle

Job Title: Care Coordinator

Joined: 2023

Mandy has been with Coast Community Care for the past 4 months. She managed a brain injury unit for most of her career. She has extensive knowledge of complex care needs and is a valued member of the team to keep the service running smoothly. Mandy wants to gain more skills in complex care for our staff and help them with their own career progressions.


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