Bluebird Care St Albans & Hertsmere

13 Parkway, Porters Wood, St Albans AL3 6PA
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9.0 11 Reviews
  • Bluebird Care St Albans & Hertsmere, St Albans
Bluebird Care St Albans & Hertsmere was set up in 2010 and has grown from strength to strength.

They cover St Albans and the surrounding areas including Radlett, Harpenden, Bushey, Borehamwood, Shenley and more.

They provide personal care and support services to adults and younger people living in their own homes.

Home care clients' care needs are assessed and appropriate care plans are put in place.

Care given can include help with washing, dressing and getting in and out of bed, meal preparation, household chores, companionship and assistance to attend appointments and social visits.

Clients' welfare is key and staff respond to people's changing needs quickly. Staff routinely listen to and learn from people's experiences to improve the quality of care.

Staff employed by the service have been through a thorough recruitment process before they start work to ensure they are suitable and safe to work with the people they support.

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Care Provided by Bluebird Care St Albans & Hertsmere

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gaynor Dargavel (Registered Manager)

Funding & Fees Guide for Bluebird Care St Albans & Hertsmere

  • Prices

  • From £31.95 per hour

  • We tailor-make all our packages, please contact us to find out more information.

Bluebird Care St Albans & Hertsmere Reviews (11)

9.0

Bluebird Care St Albans & Hertsmere has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Bluebird Care St Albans & Hertsmere has 11 reviews.

Overall Experience

  • 9
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Date Published

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Review from Janette H (Great-Niece of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care looked after my uncle who passed away earlier this year, God rest his soul. As I live in Cambridge, it was very difficult for me to see him regularly. The team at Bluebird really took care of everything. All the care workers were brilliant but one in particular was special. I was so touched
that so many attended the funeral. Thank you so much to the managers who always made the process easy.

Reply from Israr Hussain, Home Manager at Bluebird Care St Albans & Hertsmere

We're so glad that we were able to go above and beyond your expectations! Thank you for your kind words


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Review from Maddy B (Daughter of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been caring for my mum for a few years up until she has finally needed to go into a care home. They have been flexible and quick to adapt to her changing needs through her dementia journey, enabling us to keep her in her own home for as long as possible, after she was no longer able to
look after herself. The managers are approachable and responsive, and the carers are wonderful. I have been amazed and impressed at how they found ways to provide what she needed even when she refused help. The carers who went frequently were able to get to know her well, and gain her trust. I would recommend Bluebird to anyone looking for dementia care.

Reply from Israr Hussain, Director at Bluebird Care St Albans & Hertsmere

All our team were particularly fond of mum. We train all of staff to recognise the barriers dementia can cause and we are pleased we could help. Thank you for your kind words, wishing you all the best.


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Review from Julie C (Niece of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have been looking after my aunt for well over a year now. The set-up was easy and contacting the main office is never a problem. The carers who look after my aunt have been amazing and my aunt always comments on how lovely and kind they are. I live a distance away from my aunt and using
Bluebird Care gives me peace of mind every day that she is okay. I would highly recommend them.

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Review from Mick C (Son of Client) published on 11 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carer services were very reliable and easy to set up and we didn't need to get involved in the day-to-day running. My mum is an early riser and Bluebird were only too happy to adjust their timings so that, where possible, they visited my mum early to get her showered and dressed and ensure
she had breakfast. They also informed us if the carer was running late so we knew what was going on.

Reply from Israr Hussain, Director at Bluebird Care St Albans & Hertsmere

Thank you for your kind words. We try and treat everyone like family. Our wonderful care workers try their very best to be on time. We are glad to hear it is all going so well.


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Review from V S (Daughter of Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been visiting my mother, who is 96 years old, three times a day for the past year. She is very happy with all the carers and the support they give. She enjoys the news they pass on and the chats too. She is not always easy to help as she tends to refuse anything offered, but the carers
encourage and persuade her. The initial visit to set up the support was very comprehensive. Bluebird has systems in place that have been very helpful and informative with online reports after every visit. I have found the managers to be responsive and have never failed to get a response from them. Having this level of support from Bluebird has also eased the strain on my husband and me; it means that we can go out and do things knowing that Mum is being well-supported.

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Review from Mark W (Son of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care made it easy to set up and implement the care package and were very responsive when it came to making any changes as we went along. At all times the Bluebird staff were highly professional and attentive to my mother's day-to-day needs.

Reply from Israr Hussain, Director at Bluebird Care St Albans & Hertsmere

Thank you for your kind words. We try to be as flexible as possible. Glad we were able to assist Mum.


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Review from Mark K (Son of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been recommended to Bluebird Care, we were delighted at the speed at which care was put in place to help my 95-year-old father with twice-daily visits. They made sure he was safe and well, dispensed his medication correctly and fed him his breakfast and Dad really looked forward to seeing them
on a daily basis.
Following an assessment, the staff at Bluebird swung into action very swiftly, and both the office staff and the individual carers were all fabulous, simplifying the whole daunting process and change easy for Dad to adapt to.
I cannot recommend Bluebird highly enough. It was a great relief to find a company that not only understood the needs of the person receiving the care but cared about the people around the person who needed the care.
We are forever grateful.
Thank you.

Reply from Israr Hussain, Director at Bluebird Care St Albans & Hertsmere

Thank you for your kind words. We try and keep the process simple and flexible where we can. All our care teams will miss your father; he is a lovely gentleman, and we can only hope he settles well in his new home. Please feel free to contact us should you need anything.


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Review from Ruth S (Wife of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very unwell with cancer, and I had just had a gynie operation, and I couldn't look after him as I was supposed to be recuperating. My son contacted Bluebird, and a very lovely, caring lady started with us the following morning. From the moment she arrived, she was hands-on, and nothing
was too much trouble, and she was immediately part of the family. My husband took to her straight away, and he was very content to let her help him with anything that needed attention. As the situation was becoming very emotional, our Bluebird also looked after us as a family. Nothing was too much trouble, and she did help us in our hour of need. I have no hesitation recommending our Bluebird, who helped us through a very dark time.

Reply from Israr Hussain, Director at Bluebird Care St Albans & Hertsmere

Thank you so much for your kind words. We try our best to tailor-make our care to everybody's individual needs. We will of course share your comments with our team. It's always nice to hear that our teams are making a real difference. Thank you again.


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Review from Louise (Daughter of Client) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Bluebird short term following a hip replacement. Quick and efficient to set up a care package to suit our needs and timings.
etc. We had the same morning carer, throughout and she was absolutely brilliant and a delight to have in our home. She really is a credit to Bluebird and always arrived
with a smile and genuine willingness to help. We also had a few night time carers who generally were very good, however, one carer was not as professional or well turned out as we would have expected, this was discussed with Bluebird who took our concerns seriously.

Reply from Israr Hussain, Director at Bluebird Care St Albans & Hertsmere

Thank you for your kind words. Your feedback will be shared with the team. We are glad we were able to assist your family on the road to recovery. Thank you for also sharing your concerns. It's very important to receive accurate feedback so be try to be the best. If you ever need any further support you know where we are.


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Review from Anita S (Daughter of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased that an excellent, kind live-in carer has been found for my mother. It really is has eased the stress and worry on the family, and it's great that Mum can be secure at home with a compassionate Carer.

Reply from Israr Hussain, Director at Bluebird Care St Albans & Hertsmere

Thank you for your kind words. We are glad we could help mum stay as independent as possible. We pride ourselves on matching the best staff to suit our customers. Please, do let us know if you need any further support.


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Review from Terry G (Son of Client) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old Mum lived by herself and was very independent. She started to have some mobility issues and I eventually managed to convince her she needed some help. I contacted Bluebird and they were able to put support in for her each afternoon for an hour within a few days - a great relief for myself
as I live in the USA and with Covid visiting Mum was a problem. Unfortunately, my mother deteriorated within a few more days and needed evening and morning help to get to bed and up in the morning. Again Bluebird were fantastic and juggled their schedules to provide the necessary support. All their nurses were very attentive to my mother's needs. I did manage to get to visit Mum and stay with Mum for 10 days before her passing but again Bluebird were there to help and support me as well.

Reply from Israr Hussain, Director at Bluebird Care St Albans & Hertsmere

Thank you for your kind words. We tried our best to support mum and keep her independent for as long as possible. We will share your comments with all our lovely care team. If you ever need anything please feel free to contact us.


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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Bluebird Care St Albans & Hertsmere is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bluebird Care St Albans & Hertsmere is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care St Albans & Hertsmere is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Gaynor

Gaynor Dargavel

Job Title: Registered Manager

Joined: 2013

Gaynor joined Bluebird Care St Albans in October 2013. She is a Level 5 Qualified registered manager and comes with over 20 years of experience working in the domiciliary care industry. Gaynor has worked at all levels within care which holds her in good stead for the future.


"I believe in treating all our customers as individuals to ensure they get exactly what they want. We tailor the care to suit the customers' personalised needs. As Care Manager I still enjoy doing hands-on care, this allows me to stay in touch with the real needs of my customers and to provide them with the highest quality of care possible."


Frequently Asked Questions about Bluebird Care St Albans & Hertsmere

What Type of Services does Bluebird Care St Albans & Hertsmere offer?

Bluebird Care St Albans & Hertsmere offers Home Care.

How many Carers does Bluebird Care St Albans & Hertsmere employ?

Bluebird Care St Albans & Hertsmere employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care St Albans & Hertsmere to verify any information. View our terms and conditions. Bluebird Care St Albans & Hertsmere has a Platinum Service – more info.