Doris Jones Ltd

Gibraltar House - 1st Floor, 539-543 London Road, Westcliff-on-Sea SS0 9LJ
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9.9 105 Reviews
  • Doris Jones Ltd, Westcliff-on-Sea
The Doris Jones team offers a broad range of premium quality care and support services to clients and families throughout the Southend-on-Sea area.

By combining traditional care services with expertise in physical rehabilitation, the Doris team tailors individual care plans to help clients maintain control over their lives and stay safely in the place they are happiest. Their approach to care planning also takes into account family members and carers, helping ensure the needs of all those involved in an individual's care are fully considered.

Since opening its doors in 2011, Doris Jones has steadily grown into a highly respected and sought after home care provider in the area. Its growth has come to a large extent from the recommendations of clients and clients' families.

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Care Provided by Doris Jones Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Doris Jones Ltd
  • Person in charge
  • Caroline Southgate (Director & Registered Manager)

Funding & Fees Guide for Doris Jones Ltd

  • Prices

  • An up-to-date guide to rates is available on the website.

  • Please get in touch for a comprehensive and detailed breakdown of charges based on individual requirements.

Doris Jones Ltd Reviews (105)

Total of 105, showing 1-20
9.9

Doris Jones Ltd has a Review Score of 9.9 (9.901) out of 10, based on 32 reviews in the last 2 years. Over all time Doris Jones Ltd has 105 reviews.

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Review from Madelaine H (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, life changing care. My mum is happy and safe in her own home, and every day is made so much better with cheerfulness of all of the Doris Ladies - we love you! Thank you for answering all of mums needs, your attention to detail is excellent.

Reply from Ellis Howard, Care Supervisor at Doris Jones Ltd

Thank you so much for the kind words.


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Review from E S (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones carers visit my elderly dad every day (2 X half hour visits) to supplement my regular visits: helping with meals, companionship, ensuring he takes medication etc. My dad likes singing - and sometimes they join in! I recently went abroad for a month and was nervous about leaving my father
for an extended period. All my worries were unfounded! The Doris Jones agency were excellent and liaised with a local relative while I was away. I was also able to view the daily online visiting log from afar - and could see everything was running smoothly.


The care visitors are kind and professional and there is solid back up from the administrative team back at base who proactively manage any concerns and remain flexible in their responses. I can thoroughly recommend this agency and their team of great care visitors.


Reply from Ellis Howard, Care Supervisor at Doris Jones Ltd

Thank you so much for your kind words. We will ensure the team receive the feedback.


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Review from John A (Nephew of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones have been providing wonderful care to my aunt for the last few years, right up until a few weeks ago. We always knew that, because of her health, she would need to go into full time nursing care at some point but the carers provided by Doris Jones enabled her to stay in her own home for
far longer than we could ever have hoped for. Doris Jones have been exceptional from start to finish, always accommodating additional requirements as they became necessary. I have no hesitation in recommending them.

Reply from Ellis Howard, Client Services Assistant at Doris Jones Ltd

Thank you so much for the kind words. We appreciate the feedback.


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Review from D B (Client) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is 1st class from experience. All the carers are polite and professional. Doris Jones is a company I would recommend to anyone who requires care, as they provide a quality service to a very high standard.

Reply from Ellis Howard, Client Services Assistant at Doris Jones Ltd

Thank you so much for your kind words. We will pass your thanks on to the team.


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Review from Jacqueline M (Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall and an extended stay in hospital, we employed Doris Jones carers to support my 90-year-old mother in her wish to return to her own home and retain her independence. The Doris management team went out of their way to arrange care at very short notice and all the carers who attended my mum
were, in her words, 'lovely'. Everyone accommodated my mum's changes in requirements without comment or fuss and did anything asked of them with good grace and a smile.


Sadly my mum is very 'old school' and begrudged paying for her care so made the decision to cancel the carers for the time being. As an only child, who works full time, knowing the carers were attending my mum was a huge relief so I was very sad when they left. Hopefully, my mum will agree to have Doris' carers back sometime in the near future.


Reply from Ellis Howard, Care Supervisor at Doris Jones Ltd

Thank you for taking the time to submit a kind review.


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Review from D C (Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company is excellent. The carers are lovely ladies, very caring and cannot do enough for me. Very friendly, always very obliging for whatever task I ask them to help me with. I look forward to seeing them every day. My past company were really bad and made my nerves bad and I used to dread them
coming into my home. So pleased I changed to Doris Jones Ltd and I would highly recommend them.

Reply from Ellis Howard, Care Supervisor at Doris Jones Ltd

Thank you very much for your lovely review.


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Review from Jackie G (Daughter of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones are just amazing! My dad has carers in 4 times a day and all the carers are caring, kind and respectful and they make dad smile. Not only do they support dad, they are a fantastic support to our family as well. Whoever you speak to on the phone they are always so helpful. Doris Jones, thank
you for looking after my lovely dad, you are our superheroes!!

Reply from Ellis Howard, Client Services Assistant at Doris Jones Ltd

Thank you so much for the lovely words and for completing a review.


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Review from Nigel W (Son of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We use the service once a week and have been doing so for the past 8 months. My mother finds the staff to be kind, attentive, usually the same person visits. Has time to chat as well as to do the jobs required.

Reply from Ellis Howard, Client Services Assistant at Doris Jones Ltd

Thank you very much for taking the time to submit a review.


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Review from J I (Wife of Client) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delightful company cannot fault them. Kind and helpful with my husband it means that he can spend his twilight years in his own home with their help and not in a care home. All the carers are so efficient and the company always rings me if a carer is running late. I would recommend Doris Jones to everyone
who needs help in their old age!

Reply from Ellis Howard, Client Services Assistant at Doris Jones Ltd

Thank you ever so much for the lovely review.


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Review from S P (Daughter of Client) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I are very happy with the care given to our mum and dad over the last three years. The carers were kind and supportive of mum and dad's needs and if there was a problem at any time the management team were able to help and rectify it within a short time.

Reply from Ellis Howard, Care Supervisor at Doris Jones Ltd

Thank you very much for the kind words and for submitting a review.


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Review from L C (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

About 6 months ago my mum needed carers to come in at lunchtime and prepare her lunch. I used Doris Jones as recommended by a friend. I found them to be professional, caring and supportive in all my communications with them. The carers were friendly and encouraging with mum - often going above and
beyond what was required. The office staff always responded to my questions and concerns quickly and kindly. I cannot recommend the agency highly enough.

Reply from Ellis Howard, Care Supervisor at Doris Jones Ltd

Thank you so much for filling out a review and for your kind words.


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Review from P N (Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the overall care you provide. It is very nice to see someone so friendly in the mornings, it brightens up the start of the day.

Reply from Austin Heraty, Director at Doris Jones Ltd

Thanks so much for your kind words. Best wishes from your Doris team.


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Review from J B (Daughter of Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones provides consistently high-quality carers. My mum is very happy with their service and we have recommended them several times.

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Review from H M (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones have offered excellent morning and evening care for my mum. It provides great peace of mind knowing that Mum has a professional carer checking in on her every day, ensuring she has had her meals and medication. The staff are always friendly, reliable and efficient and the managerial team
always go the extra mile to ensure they are up to date with Mum's changing needs. We honestly wouldn't be able to manage without them and Mum feels well looked after and cared for by the staff.

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Review from C A (Son of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved to using Doris Jones after the prior provided carers were unsuccessful at providing the care needed and concerns/errors also cropped up.
The team from Doris Jones are excellent, professional and quickly became successful in providing required support that had previously been ignored. The regular
timing of visits really helps, and the feedback provided via the app is very good to keep in touch with events. Any issues that arise are directly fed back and the office team is available to discuss/address.
The carers I have met are all very professional, kind and friendly. I can only praise the carers and the company. Importantly I feel I can now trust the care being provided.

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Review from Catherine M (Daughter of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Doris Jones have been amazing. We needed to implement a care package for Dad very quickly and Doris Jones rose to the task. Dad was able to return home with the support of lovely, professional carers who have taken on all sorts of tasks with very little notice. The management team has also
been invaluable to me and has given me lots of advice and guidance. Looking after parents can be very stressful and bewildering but with the help of Doris Jones and community nurses, I feel better able to support my Dad’s changing needs.

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Review from Paula B (Daughter-in-law of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones is an amazing care provider. I can’t recommend them highly enough
All the carers that visited my mother-in-law were outstanding, they always went the extra mile. I felt like I was leaving her with family.

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Review from S T (Client) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having fractured a vertebrae on holiday in Italy, I felt I needed support on my return to the UK. Doris Jones were very well organised and I found all the staff kind, friendly and efficient. I had no problems at all and really appreciated the support, especially overcoming my phobia of the shower (where
I had my accident). In fact, I missed their daily visits once I felt able to cope on my own! Thank you all at Doris Jones and Merry Christmas!

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Review from Gillian P (Daughter of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All very excellent service. Will definitely use it again when needed and recommend it to others.
All the careers that visited Mum were excellent. Always on time and very efficient. Great service and all very friendly.

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Review from Julie S (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky to have Doris Jones looking after Mum at home for several years. The carers and management team are superb and communication is excellent.
As Mum’s health deteriorated it became apparent that we needed extra support in the evenings and help to tend to Mum’s personal care. This was
arranged quickly and efficiently.
The carers treated Mum with such respect, allowing her the dignity she deserved, but still keeping her spirits up as much as they could. They always went above and beyond.
Their kindness, cheerfulness, professionalism, empathy and compassion made everything a little easier to bear for us all, especially the numerous hugs I received as I blubbed my way through Mum’s last days.
I don't know how you do your job, I couldn't, but thank goodness you do, because you make such a difference to not only the client, but their families too.

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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Doris Jones Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Doris Jones Ltd is calculated as follows: ( (174 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 192 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Doris Jones Ltd is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Frequently Asked Questions about Doris Jones Ltd

What Type of Services does Doris Jones Ltd offer?

Doris Jones Ltd offers Home Care.

How many Carers does Doris Jones Ltd employ?

Doris Jones Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Doris Jones Ltd to verify any information. View our terms and conditions. Doris Jones Ltd has a Platinum Service – more info.