Doris Jones Ltd

Gibraltar House - 1st Floor, 539-543 London Road, Westcliff-on-Sea SS0 9LJ
Submit a Review
9.9 105 Reviews
  • Doris Jones Ltd, Westcliff-on-Sea
The Doris Jones team offers a broad range of premium quality care and support services to clients and families throughout the Southend-on-Sea area.

By combining traditional care services with expertise in physical rehabilitation, the Doris team tailors individual care plans to help clients maintain control over their lives and stay safely in the place they are happiest. Their approach to care planning also takes into account family members and carers, helping ensure the needs of all those involved in an individual's care are fully considered.

Since opening its doors in 2011, Doris Jones has steadily grown into a highly respected and sought after home care provider in the area. Its growth has come to a large extent from the recommendations of clients and clients' families.

Show Doris Jones Ltd on the Map

Care Provided by Doris Jones Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Doris Jones Ltd
  • Person in charge
  • Caroline Southgate (Director & Registered Manager)

Funding & Fees Guide for Doris Jones Ltd

  • Prices

  • An up-to-date guide to rates is available on the website.

  • Please get in touch for a comprehensive and detailed breakdown of charges based on individual requirements.

Doris Jones Ltd Reviews (105)

Total of 105, showing 81-100
9.9

Doris Jones Ltd has a Review Score of 9.9 (9.901) out of 10, based on 32 reviews in the last 2 years. Over all time Doris Jones Ltd has 105 reviews.

Overall Experience

  • 94
  • 11
  • 0
  • 0
  • 0

Date Published

105
3
13
32
73

Review from Martin J (Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service. I don't know how I would have coped with the loss of my dear wife of 60 years without the care and understanding of your carers. They are all so lovely and have made me feel wanted again. Thank you so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Derek L (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A few years ago, my late wife, who was older than me, became ill and I contacted Doris Jones Ltd seeking help for her. Their carers were excellent, they visited her daily and helped her with her washing, kept her clean and tidy, ensured she took her medications correctly and on time. A few months later
she passed away peacefully in her sleep. Since this was during the 2nd world war, we didn't have any children, now over 90 years old myself and fairly fit, I put this down to having the same company's care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret B (Niece of Client) published on 11 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the service of Doris Jones for 9 weeks and I would recommend them to anybody. The care plan was set up in a very professional, efficient way. The staff are always extremely helpful and accommodating, if I make an enquiry. The carers who come to my elderly aunt, who has dementia,
are extremely well trained, kind and understanding. They have made a tremendous difference to the quality of my aunt's life as she lives alone, aged 90 yrs and is in a wheelchair. They not only do personal care but also take care of her cat and keep the flat clean and tidy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R A (Wife of Client) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service was consistent and reliable using personnel who were professional, thorough and very caring in relation to both my husband and I.
The administration was also very professional with frequent communications to notify of any changes or simply to enquire about how things were working out for
us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gerald B (Client) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recommended some years ago by my local hospital. I have always found Doris Jones agency very helpful in all respects. The care ladies, both the youthful and more mature, all provide an excellent care service. Including items of shopping and supervision when I take a shower.
Assistance with "keeping
clean" is really appreciated, as it is sadly time that senior citizens find "keeping clean" requires help, virtually from day to day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanne H (Daughter of Client) published on 2 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad suffers from mild dementia and is currently living alone as my mum is in a hospital and is likely to be there for months. Over the weeks we realised that Dad was eating cheese sandwiches and biscuits only every day. Doris Jones carers have come in every day and prepared my dad a hot meal at lunchtime.
But more importantly, they always sit and take the time to talk to Dad. By his own admission, he is now very lonely and we as a family could not be more grateful for the kindness and care that Doris Jones have given.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John S (Client) assisted by family/friend published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Doris Jones carers since Christmas and have found them invaluable.
They are consistent, reliable and above all, caring and kind. They always ask after they have showered and dressed me, "is there anything else I can do?".
I have them for 30 minutes morning and evening and also a couple
of hours in the week so my wife can have time on her own!
Washing up, ironing, getting lunch, I could go on!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dorothy O (Wife of Client) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Doris Jones agency was recommended to me by a friend who had used their services. I am so impressed with the carer provided by the agency who now comes twice a week to support my husband who has Alzheimer's. She is sensitive and empathetic, very reliable and I assume she has been well trained
by the agency because from the very first visit she established a rapport with my husband.
She is also happy to undertake any task.
I look forward to her visits as they relieve a lot of pressure from me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip B (Son of Client) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother underwent an emergency lifesaving operation in April 2016. Following her discharge in early May, she required home based care to cover essential heath and welfare needs. I was recommended to contact Doris Jones to provide this service.


Throughout the last year, they have been invaluable

in ensuring mums needs are met and their assistance has had a knock on effect in providing me with peace of mind. As well as the health and welfare aspect of their assistance they have also provided companionship and assistance with taking mum to appointments etc. Most importantly when there is something that I need help with in relation to mums looking after I know I can always rely on the carers from Doris Jones.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan H (Wife of Client) assisted by family/friend published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with Doris Jones. I would recommend it to everyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Monica (Client) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I required some domestic help following a total hip replacement in March this year. Doris Jones Ltd was able to provide this help for the few weeks required. Their carers were punctual and diligent and I would recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Frederick S (Client) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Careers attend three days weekly for one hour. They are very willing and in a pleasant manner. The company is flexible and adapts to extreme circumstances.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fredrick M (Client) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as I am concerned, I have no complaints whatsoever. It is well run with excellent care from all the carers. This also applied to the office staff who are extremely helpful and do their work in a cheerful and happy way.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara H (Daughter of Client) published on 23 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following an illness, my mum agreed, that outside help was required to help her return to her previous independence within her own home. I'd heard about 'Doris Jones' so made enquiries. It was the best move I could have made!


From the moment I started talking to the team, it was apparent that they

look at each client as individuals. It was important to rebuild mums confidence, stability and ability to look after herself independently again. Mum was very apprehensive but her anxieties were soon put aside by the friendly accommodating team. A folder was produced laying out the full details of Mums personal requirements. As she improved we cut back to two visits which became more social visits as she looked forward to the company and cup of tea (which she made !) and a chat!


The overall service by both the management and the visiting team has been amazing and we would have no hesitation in recommending them completely - or indeed using them again in the future should that need arise.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jan P (Daughter of Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 93 years old and following a hip replacement, a period of hospitalisation, rehabilitation and convalescence he was anxious to return home.
With no knowledge of what care packages were available, we went with a recommendation and we are so thankful we did.
Dad has a dedicated team of the
same 6 carers.
I've met everyone from this professional and positive team.
They show Dad nothing but kindness and respect.
We are always kept informed of any problems as they occur and action that is being taken.
Our advice is sought when necessary.
The Leigh-On-Sea carers and office staff care for my Dad and also me and my two sisters.

Reply from Caroline Southgate, Registered Manager at Doris Jones Ltd

Thank you so much for taking the time to review our services we are delighted to be of such positive help.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debbie C (Daughter of Client) published on 7 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family researched extensively about care services beforehand. We have been extremely pleased with the level and quality of care and support provided to my mother. Any concerns raised by Doris Jones, about my mother or father have been communicated to me immediately and I have been able to act
quickly, to prevent my parents often going into hospital. This has saved any distress to my mother who has dementia and reduced added pressure to the family.


Any problems I have raised with Doris Jones have always been dealt with promptly and politely by the care and office staff.


I visit my parents 3/4 times a week, so I often get to meet the carers quite regularly, who are all extremely helpful, polite and caring people and Doris Jones often use the same carers to visit my parents, so they have continuity.
Speaking with my parents they also confirm that they have never had any concerns and are happy with the care.


Reply from Caroline Southgate, Registered Manager at Doris Jones Ltd

Thank you for your review. We are delighted that you are happy with the service and it has helped to relieve the pressure for the extended family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet M (Daughter of Client) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has a Doris Jones Carer to visit her in her nursing home and take her out once a week. She really enjoys the visits and being taken out and doing something different, this gives her something to look forward too. We have also used the services of Doris Jones in the past when my Mother lived
independently in her own home.


The carers have always been reliable, punctual and professional in their duties. I would not hesitate to recommend Doris Jones.


Reply from Caroline Southgate, Registered Manager at Doris Jones Ltd

Thank you for your review. We are happy to visit people in the local care homes as a way to continue their familiarity with our staff and to keep a friendly face when families live far away or are at work.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen H (Daughter of Client) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers provided by Doris Jones Ltd were kind, caring, professional and presentable, my mother liked them very much.


However, the admin of the company falls below. Failing to inform carers of key codes, failing to inform carer of the person moving back home, to transfer one there. Billing issues

- incorrect amounts, untimely correction.

Reply from Caroline Southgate, Director & Registered Manager at Doris Jones Ltd

We are extremely grateful for the positive words about our carers. We hope that your mother continues to benefit from our care. With regard to the administrative issues mentioned, our team has been in contact to apologise and address any concerns. If at any time a client or family member has issues with any aspect of our service, we actively encourage them to contact us at once in order that we can allay any concern or alter our service, wherever possible, in accordance with their wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan B (Client) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, well looked after.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Natalie M (Granddaughter of Client) published on 8 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandparents' health deteriorated last year, and they could no longer cope. After some unfortunate incidents with council assigned care companies, Doris Jones Ltd was recommended by a social worker, and we have not looked back.


Before starting, staff came to meet my grandparents and get to know

them, recording their particular requests. Everything was all noted down, from how they like their toast cut to their favourite hobbies.


When my grandmother was hospitalised, Doris Jones were flexible about providing care for my grandfather, making last minute adjustments, and even taking him to the hospital. Their 24-hour phone number meant that we could get in touch with them at any time.


Carers are professional, trustworthy, kind and supportive, and get to know their clients. Accommodating office staff are contactable via phone or email, and always alert me if they think there's a problem. They act in the best interest of the client at all times. We'd gladly recommend them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Doris Jones Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Doris Jones Ltd is calculated as follows: ( (174 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 192 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Doris Jones Ltd is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Doris Jones Ltd to verify any information. View our terms and conditions. Doris Jones Ltd has a Platinum Service – more info.