Cura Care

46 Crown Road, St Margarets, Twickenham TW1 3EH
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9.4 22 Reviews
  • Cura Care, Twickenham
CuraCare provides trusted home care and support services to older people living at home. The passionate Twickenham care team delivers tailored support ranging from hourly visits to 24-hour live-in care. Personalised care for peace of mind.

This is a local, family run, award winning business that puts people at the heart of everything they do. CuraCare was founded on values based around the care its founders would want themselves if they ever needed it. They don’t believe in off-the-shelf packages and automated telephone lines, but rather in a local, friendly one-on-one service that they take time to tailor to suit every client.

Their mission is to enrich the daily life of their clients, not just maintain it. They truly believe that everyone should be able to receive the highest quality of care in the comfort of their own home. You won’t be just a client to Curacare, you will be a friend.

CuraCare’s founders are passionate about care and equally passionate about their carers, who are at the heart of what they do. As a growing local business, they are continuously on the look-out for exceptionally compassionate individuals, who would find enabling and supporting clients to live comfortably and independently in their own homes as rewarding as they do.

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Care Provided by Cura Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kelly Cashel (Registered Manager)

Cura Care Reviews (22)

Total of 22, showing 1-20
9.4

Cura Care has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time Cura Care has 22 reviews.

Overall Experience

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Date Published

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17

Review from D P (Client) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with this care company was very good and helpful. I needed support at a sad time in my life.
So thank you so much to everyone who helped me and I would recommend seeking help from them if needed.

Reply from Ewa Kabat, Care Manager at Cura Care

Thank you so much for sharing your positive experience. It means a lot to hear that our team was able to provide the support you needed during such a difficult time in your life. We're truly grateful for your kind words and are glad we could be there for you.


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Review from A D (Daughter of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has used Cura Care for around 8 years. The individual carers have been wonderful. The company is well-run, communicates well, and is responsive to questions and concerns. Mum was treated with kindness and dignity.
Would highly recommend it.

Reply from Ewa Kabat, Care Manager at Cura Care

Thank you for your thoughtful feedback and for sharing your experience with us. It has been an honour to support your mum over the past eight years. We're delighted to hear that the care she received was marked by kindness and dignity and that our team's communication and responsiveness met your expectations. Your recommendation means a lot to us.


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Review from K E (Wife of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Cura Care team have been essential in helping me to look after my husband, who has advanced Parkinson's with Lewy Body Dementia, enabling me to keep him at home. They are kind, caring and very efficient. They are very well-trained and understand the difficulties and fluctuations related to my husband's
condition. I would have no hesitation whatsoever in recommending this agency.

Reply from Ewa Kabat, Care Manager at Cura Care

Thank you so much for your kind words and glowing recommendation. We are deeply touched by your appreciation, and it means the world to us to know that our care has made such a positive impact on you and your husband. Our team is dedicated to providing the best possible support, and your feedback reinforces our commitment to compassionate and skilled care.


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Review from Elaine W (Wife of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very impressed with Cura Care. The office staff are professional, polite, and caring whenever I need to contact them.
My husband, who suffers from Advanced Parkinson's Disease, has benefited greatly from the wonderful carers who support him daily and so have I. They are so kind, compassionate,
and diligent as they work through his care plan, always with complete regard for his dignity. The staff liaise with me as and when they notice any concerns they have with his health. We consider his lovely carers as part of our family and we can't recommend them highly enough.

Reply from Ewa Kabat, Care Manager at Cura Care

Thank you for your heartfelt message and for taking the time to share your experience with us. We are truly honored to hear how much our team has meant to you and your husband. Your recognition of their dedication, especially in maintaining your husband's dignity and keeping you informed, is deeply appreciated.


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Review from Charles L (Brother-in-law of Client) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CuraCare has been providing nursing care at home for my sister-in-law from August 2022 until May 2024, when she moved into a care home. Her needs changed throughout that period, and CuraCare was always flexible in providing that care and would change their rotas at short notice. During that period,
we met several members of their nursing team as well as the management team - and all of them were efficient, friendly, and polite. Above all, they put the care of my sister-in-law top of their priorities. I thoroughly recommend them.

Reply from Ewa Kabat, Care Manager at Cura Care

Thank you for sharing your experience and for your kind words. We are honored to have been able to support your sister-in-law throughout her time at home, and we're glad to hear that our flexibility and commitment to her care made a positive impact during such a significant period. Your recommendation is truly appreciated, and we are grateful for the trust you placed in us.


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Review from Terry W (Son of Client) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Cura Care team have been really good in helping to support my father to live at home over the last seven months. From the initial assessment down to the care provided, they have always given an exceptional level of service and have never missed a day's care. They have kept to the same team supporting
my father, which has also helped due to his dementia and have notified me on a couple of occasions when he hasn't been his normal self, something that can only be noticed if the same people see him all the time. Thank you.

Reply from Adrian Mullins, Manager at Cura Care

Thanks ever so much for your kind words Terry. It's been a pleasure to woek with you and your father.


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Review from Ally C (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Care provided excellent care for my mother in her last eight months of life. I was impressed by their kindness, flexibility and reliability. I was able to hand over a lot of responsibility to them - this was crucial for me as I was taking care of my mother on my own. They were always easy to contact
and would change their schedule quickly when needed. They assisted many times at short notice when my mother was discharged from hospital. Above all, the carers they employed were deeply caring, gentle and kind. My mother found great comfort and friendship with several of her regular carers. Cura Care always gently encouraged my mother to keep moving as much as possible. They constantly adapted to her ever-changing needs. I highly recommend Cura Care if you are looking for flexibility and friendly care.

Reply from Adrian Mullins, Manager at Cura Care

Thanks for your review Ally and thanks for choosing Cura Care. It was a pleasure to work with you and your mother.


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Review from Richard S (Son of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Care have been looking after my mother since July 2021. The biggest compliment I can give them is that my mother thinks they are her friends. The care team sit with her, wash and dress her and hold her hand. They also alert the office manager to any issues and keep me fully updated. Both the manager
and her carers I have the utmost respect for.

Reply from Adrian Mullins, Manager at Cura Care

Thanks ever so much Richard. It's been a pleasure working with you and your mother.


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Review from Harriet P (Daughter of Client) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was cared for by Cura Care for the last year of her life. We have nothing but praise for the staff at all levels. They showed great kindness, respect, understanding and professionalism. As our mother's needs increased, Cura Care were always happy to adapt the amount of care they provided.
We were particularly impressed by the carers' system of assessing and noting her varying state of health and acting on this where necessary. As we, ourselves took some active part in her care, we very much appreciated the excellent communication between us.

Reply from Adrian Mullins, Manager at Cura Care

Thank you so much for your review. It was a real pleasure to work with your mother and your family over the year. We wish your family all the very best for the future.


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Review from Susan R (Daughter of Client) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely good service.
Nothing is too much trouble and we are completely satisfied with all aspects Cura Care offer.
We would highly recommend Cura Care to any of our relatives, friends and neighbours.

Reply from Adrian Mullins, Manager at Cura Care

Thank you Susan for taking time to leave a review. It's much appreciated!


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Review from Marjorie K (Niece of Client) published on 17 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the staff to be courteous, helpful and efficient in dealing with all our telephone and email enquiries. The one problem has been with the accounting system but that now has been resolved, hopefully. The review in relation to the care is in some ways difficult since we are not "on-site" and the
pandemic prevents us from visiting. However, we do not receive any complaints from our Aunts who would let us know if any problems arose. We are in touch with them on a regular basis.

Reply from Adrian Mullins, Manager at Cura Care

Thanks for taking the time to leave a review, Arthur. We have been grateful for your feedback which led us to improve our accounting process which now benefits all our clients and their families. We've enjoyed working with your Aunties over the last two and a half years.


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Review from Suzy C (Daughter of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Care provides excellent quality carers whose professionalism and kindness are always appreciated by myself and my father. The wider support team are always on hand and keep in regular contact with myself and my father.

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Review from Roger S (Son of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father could not have had better, more loving care over the last two years of his life. Everyone at Cura Care (from the carers to the office staff) was wonderful - helpful, flexible and responsive to his changing needs. I can't imagine how we would have coped without them.

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Review from Joe A (Son of Client) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We turned to Cura Care in order to arrange home-based care for our Mother. In her late 80's she had multiple health challenges and retained a great spirit to remain independent. Cura Care Management are first class and that's a huge part of why their team respond in a professional way. They are sensitive,
professional, caring and efficient. It's a vulnerable time for a family - choosing care for a frail relative. These carers worked with our family to get our mother safely through the Covid-19 period. I recommend you talk to them if you need home-based care.

Reply from Adrian Mullins, Founder & Managing Director at Cura Care

Thanks, Joe, it was a pleasure to work with your mother and with your family. We wish you all the very best moving forward.


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Review from Graham M (Relative of Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As per our previous visits, we found everyone to be very attentive and caring at all times. The staff could not do enough, and they made a real effort to think and act ahead of my aunts need. I would recommend their service to anyone without hesitation.

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Review from Alison H (Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Cura Care from November 2019. I found it a very, very efficient organisation. Staff on the end of the phone are always responsive, friendly, helpful and interested. The Manager I deal with is an asset to the company. She matched myself and my carers perfectly. She was a real gem.
I
could not be happier to have them help me. I'm sure it's not an easy task to match people together. Caring for someone is such a personal thing and takes a certain type of person to be compatible.
As far as I am concerned, Cura Care does a marvellous job. I will most certainly recommend the company - as I was recommended to it by two of my friends.

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Review from Dan C (Friend of Client) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Care has been helping my next-door neighbour for six months now. He has been consistently impressed and grateful for how well they go about their work and the comfort and reassurance they represent for him.
They've been both professional and personal throughout my dealings with them, and both
management and staff are always responsive and reliable.

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Review from Rosie R (Niece of Client) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial meeting with the Cura Care manager, I knew we had made the right choice. We were both made to feel at ease and confident that going forward, my aunt's best interests and needs would be met.
All the carers are extremely patient and kind; they have a good understanding of their client’s
needs, especially when dealing with clients with dementia like my aunt.
Every aspect of this service is well managed, the office team is efficient and helpful, and try their best to sort things out as swiftly as possible when needed. There have been some challenging times, but with the help of all at Cura Care, we have managed to overcome them.
I can recommend to anyone that is looking for care and support for their loved ones to use this company; as they all go above and beyond.

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Review from Jacob D (Relative of Client) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Care offer a fantastic service, their carers are very friendly and the management team are incredibly accommodating and understanding. I would recommend them to anyone with a loved one who needs some home care, 10/10.

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Review from Allan D (Friend of Client) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very efficient and friendly service, nothing is ever too much and they genuinely care. Outstanding!

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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Cura Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Cura Care is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cura Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (1)

Kelly

Kelly Cashel

Job Title: Registered Care Manager

Joined: 2020

Kelly has over 10 years of experience in health and social care. She started out as a domiciliary care assistant and has also worked in residential care and sheltered housing.


Kelly’s experience in care, as well as her own personal experience with her grandparents, means she understands the challenges clients and their families can face. She is able to fully support individuals with the process of starting home care, by maintaining good communication and relationships with clients and their loved ones throughout.


Kelly loves music and socialising and when she’s not at work, she will either be in a restaurant with friends and family or at a festival.


Frequently Asked Questions about Cura Care

What Type of Services does Cura Care offer?

Cura Care offers Home Care.

How many Carers does Cura Care employ?

Cura Care employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cura Care to verify any information. View our terms and conditions. Cura Care has a Platinum Service – more info.