What Type of Services does Home Instead (Wolverhampton, Wombourne & Kingswinford) offer?

Home Instead (Wolverhampton, Wombourne & Kingswinford) offers Home Care.

How many Carers does Home Instead (Wolverhampton, Wombourne & Kingswinford) employ?

Home Instead (Wolverhampton, Wombourne & Kingswinford) employs 60 carers.

Home Instead (Wolverhampton, Wombourne & Kingswinford), Macrome House, Macrome Road, Tettenhall, Wolverhampton, West Midlands WV6 9HD

Review from I W (Son of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience

Everything from the first contact to organising a care plan, introducing the carers and subsequent visits has been handled with politeness, efficiency and professionalism. The carers we have are polite and at the times I have been there are extremely helpful in caring and making suggestions for adaptions

to the care plan. Having never had carers before there was much trepidation as to how smoothly this change would take place but everything has gone well with everyone pulling together to make it work with hardly a hitch.

Reply from Paramjit Toor, Director at Home Instead (Wolverhampton, Wombourne & Kingswinford)

Thank you so much for your kind words and for sharing your experience with us. We are delighted to hear that you've found our team to be polite, efficient, and professional throughout the process. It's wonderful to know that our carers have been helpful and proactive in supporting needs and making thoughtful suggestions for your care plan. We understand that transitioning to having carers can be a significant change, and we are so pleased that everything has gone smoothly for you. Our team is dedicated to providing compassionate and high-quality care, and your feedback means a lot to us. If there's anything else we can do to further support you, please don't hesitate to contact us.

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Review from D P (Son of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience

From first contact to having service at mom's home was very easy. Initial meeting with the client manager made very easy to provide a custom care package for mom. And paice of mind for all. Working well to date.
Service provides a mobile app, which makes it easy to see what carers have done during

each visit and they also leave notes in a diary provided.

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Review from Arthur W (Nephew of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience

Well I wanted to put the first names of every one I came into contact with, to say one BIG "THANK YOU" for all you did, from Office staff to Carers at Wolverhampton, I could not of asked for better, your help your care and communication was "EXCELLENT", It's my wife's Aunty and I could see she really

loved the care you gave, "THANK YOU" Home Instead for all you do for people who need the care you "GIVE", Definitely Recommend.

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Review from Dorette M (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience

Home Instead are a great care organisation. Their carers looked after our mom brilliantly. Mom's specific care needs were always met, especially from a cultural perspective, which was very important.
From the first day that mom's care was started by Home Instead there was never any problems regarding

carers. They were more like family.
Whenever additional support was needed for mom, I only had to give them a call and there was always a friendly reassuring voice at the other end of the phone, who helped provide that support as well as a listening ear.
I would like to take this opportunity to say a very huge and grateful thank you to all the Home Instead carers especially to the staff in the office.
God bless you lovely people for looking after mom. In her own words her care was Red Hot.

Reply from Paramjit Toor, Director at Home Instead (Wolverhampton, Wombourne & Kingswinford)

Hello Dorette, thank you so much for taking the time to write this review. Mom was a delightful lady, our staff still speak so fondly about her. It was our pleasure to support her in her later years. Kindest regards.

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Review from S G (Daughter of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience

Home Instead carers have been excellent in providing and adapting their support to my mother over the last few years as her dementia and lack of mobility has progressed. They are reliable, compassionate and caring. Managers and office staff are always helpful and supportive. Regular reviews to her care

plan enable changes to be made swiftly if needed. Thank you to all staff for your invaluable support.

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Review from C J (Son of Client) published on 27 June 2024
Submitted via Website • Report

Overall Experience

I can't thank Home Instead enough for the continued support of my mother. Kind and compassionate carers and office staff are always at the end of the phone to help with any problems or if extra help is needed for my mother, they will always try to do the best they can to help.
Would definitely recommend.

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Review from T C (Husband of Client) published on 1 June 2023
Submitted via Website • Report

Overall Experience

The carers and office staff were excellent in supporting my late wife in her last few weeks. Everyone was so caring and compassionate during this difficult time. Thank you everyone else at Home Instead (Wolverhampton, Wombourne & Kingswinford).

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Review from B S (Sister of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience

We’ve had a very positive experience working with this company. Care for my brother was needed urgently and Home Instead were the only ones in the area who could rise to the challenge. Everything was set up promptly and my brother is very happy with the care he’s receiving

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Review from M L (Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience

We’ve recently moved from another provider where the service was very much hit and miss. Home Instead have been excellent by complete contrast - we know our carers, they arrive on time,and the communication with the office is excellent which all gives us fantastic peace of mind.
We pay a little more

for the service than we previously did however we’ve found it good value for money. The old saying that you get what you pay for couldn’t be more apt.

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Review from Valerie K (Power of Attorney of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience

My cousin received palliative care from Home Instead following his discharge from hospital in October 2022 until his death in December. Home Instead put together at short notice a team to provide 24/7 care.
The carers were totally reliable, punctual, proactive, kind and professional, which provided

peace of mind for my cousin and his friends and relatives. Their main role was to provide personal care and administer medication, as well as cooking, cleaning, washing clothes and shopping. They also liaised with district nurses, local GP, pharmacy and other health professionals. Beyond that, they provided friendship and companionship to my cousin.
Home Instead Admin provided support and coordinated the team’s activities through reports they made into a phone app at the end of each shift. Admin were proactive in contacting me if there were permissions required or issues to discuss. It was also easy to contact them, including out of hours.
In summary, Home Instead provided an outstanding all-around service.

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Review from Sally P (Daughter of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience

This care agency offered support and enabled us to help Mum and Dad live in their own home in the community, for the last 4-5 years. They gave me peace of mind, allowing me access to their app so I can see who was rostered on and any issues at the time of the visit were highlighted in their notes. The

open and honest approach gave me reassurance. They are extremely professional, helpful and compassionate with their services. They offer safe and effective care and show empathy towards family members especially in our case losing not only my mum in December 2022 and then my dad in February 2023. I definitely recommend the Home Instead carers. Thank you.

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Review from J S (Son of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience

My family and I are very grateful to the team at Home Instead (Wolverhampton, Wombourne & Kingswinford) for the help and support they provided through a very difficult time with our parents.
They were excellent, and nothing was too much trouble. From time to time our needs needed flexibility which

Home Instead easily accommodated. Thank you.

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Review from Baljinder B (Daughter of Client) published on 15 September 2020
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Overall Experience

The care team, including head office staff, were genuinely caring about my mother. They were happy to accommodate changing needs and were pro-active about issues that arose, suggesting solutions to mitigate these.

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Review from Rachel B (Client) published on 15 July 2020
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Overall Experience

I am very happy with Home Instead Wolverhampton, my team of caregivers are excellent and I am also happy with the service from the office staff. All my daily needs are met. I have regular reviews of my care plan.
I also have the reassurance of my caregivers taking me to doctors or hospital appointments

if my husband can not be present.

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Review from Sharon M (Daughter of Client) published on 19 May 2020
Submitted via Website • Report

Overall Experience

I would recommend this service to anyone who needs friendly and reliable carers who genuinely care about their clients. The care provided is adapted to my mother's needs and they go above and beyond to meet her needs. My mother is an Asian lady and the carers have learned how to cook the food my mother

enjoys for her, this has been a huge relief for us. All staff are friendly and approachable and have worked around hospital appointments and any other commitments for us. Their friendly company is invaluable for my mother.

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Review from Patricia R (Daughter of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience

I would like to say a huge thank you to all of my mum's carers based at Home Instead in Tettenhall, for their warm and understanding care, particularly during the current crisis. My thanks also extend to the office team as well, who must be juggling schedules daily and ensuring everything runs smoothly

from our perspective; which it does.
I live 150 miles away, and because of Covid-19, I am unable to visit my mum at the moment. This is hard, but I find that reading the notes on the app on my phone is a huge comfort; as it lets me know that Mum is doing fine. Because of her dementia, she is, in fact, often oblivious to the lockdown and virus situation!
It is such a comfort to me to know that Mum is in such good hands. On Thursday evenings, I am clapping for my Mums fantastic Home Instead care team in Wolverhampton as well as the NHS and the many others who are helping to get us through these difficult days.

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Review from Paul M (Son of Client) published on 20 March 2020
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Overall Experience

I'd like to say again how grateful we are for all the care and attention that the team of caregivers and office staff showed to my mum.

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Review from William R (Friend of Client) published on 20 March 2020
Submitted via Website • Report

Overall Experience

Home Instead Tettenhall, provide a fantastic service to my family friend. They care for him like their family. The staff are so kind and do what they can to make him comfortable and stay safe and happy in his own home. Would definitely recommend their services. Office staff are all very helpful if ever

I need to call the office.

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Review from M S (Client) published on 30 July 2019
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Overall Experience

We've been using Home Instead for 4 years now and are extremely delighted with their service. They've recently introduced a digital system that has given my family a lot more comfort about our welfare.

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Review from Ken K (Son of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience

Just before Christmas Home Instead Senior Care stepped in at 12 hours notice to support my mother who became ill. Without their help, I'm not sure how we would have coped. Thank you to the manager in particular for sorting everything out.

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