Home Instead (Wolverhampton, Wombourne & Kingswinford)

Macrome House, Macrome Road, Tettenhall, Wolverhampton WV6 9HD
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9.8 27 Reviews
  • Home Instead (Wolverhampton, Wombourne & Kingswinford), Wolverhampton
Home Instead (Wolverhampton, Wombourne and Kingswinford) provide a skilled range of personal care packages, including companionship and home help services that are designed to support the independence and dignity of service users.

Provision is available for people with dementia care needs, while the service also employs carers with experience in delivering sound palliative care.

Home Instead services have grown considerably in recent years and have an excellent reputation for making a positive contribution to community life.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.68 – £36.68
  • Weekly Live-in Care Fees: £1800 – £1800

Please call us to discuss fees which are based upon individual requirements.

These prices are only a guideline, please contact Home Instead (Wolverhampton, Wombourne & Kingswinford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Paramjit Toor (Manager)

Home Instead (Wolverhampton, Wombourne & Kingswinford) Reviews (27)

9.8

Home Instead (Wolverhampton, Wombourne & Kingswinford) has a Review Score of 9.8 (9.758) out of 10, based on 8 reviews in the last 2 years.
Over all time Home Instead (Wolverhampton, Wombourne & Kingswinford) has 27 reviews.

Overall Experience
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Reviewer Connection to Home Instead (Wolverhampton, Wombourne & Kingswinford)
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Total of 27, showing 1-20
Review from Alison C (Daughter of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A quality carer company that has provided compassionate and professional support to my mum's needs over the past few years. All the carers are reliable and have offered personalised assistance, ensuring comfort, dignity, and wonderful company over lunchtime. The company is well-run which values skilled
staff, clear communication, and a commitment to high standards. The carers have made a meaningful difference to the day as well as supporting my sister and myself in the overall supervision of my 91 year old mum.
Reply from Paramjit Toor, Director at Home Instead (Wolverhampton, Wombourne & Kingswinford)

Thank you so much for your kind and thoughtful words. We are delighted to have the opportunity to support your mum and your family over the past few years. It means a great deal to know that our Care Professionals have been able to make a meaningful difference and bring comfort, dignity, and companionship to Mum's days. We are also glad to hear that our team's communication and commitment to high standards have been helpful to you and your sister. Your feedback is very much appreciated and will be shared with the whole team - it's moments like these that remind us why we do what we do.

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Review from C S (Daughter of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly caring efficient staff. They have been very supportive to the family as well as mum. They communicate well keeping us informed and have been flexible and accommodating if we've had to make any changes.
Reply from Paramjit Toor, Director at Home Instead (Wolverhampton, Wombourne & Kingswinford)

Thank you for taking the time to write a review, it's a real boost to our staff to know their efforts are appreciated and really making a difference to our clients' lives.

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Review from I W (Son of Client) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything from the first contact to organising a care plan, introducing the carers and subsequent visits has been handled with politeness, efficiency and professionalism. The carers we have are polite and at the times I have been there are extremely helpful in caring and making suggestions for adaptions
to the care plan. Having never had carers before there was much trepidation as to how smoothly this change would take place but everything has gone well with everyone pulling together to make it work with hardly a hitch.
Reply from Paramjit Toor, Director at Home Instead (Wolverhampton, Wombourne & Kingswinford)

Thank you so much for your kind words and for sharing your experience with us. We are delighted to hear that you've found our team to be polite, efficient, and professional throughout the process. It's wonderful to know that our carers have been helpful and proactive in supporting needs and making thoughtful suggestions for your care plan. We understand that transitioning to having carers can be a significant change, and we are so pleased that everything has gone smoothly for you. Our team is dedicated to providing compassionate and high-quality care, and your feedback means a lot to us. If there's anything else we can do to further support you, please don't hesitate to contact us.

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Review from D P (Son of Client) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From first contact to having service at mom's home was very easy. Initial meeting with the client manager made very easy to provide a custom care package for mom. And paice of mind for all. Working well to date.
Service provides a mobile app, which makes it easy to see what carers have done during
each visit and they also leave notes in a diary provided.
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Review from Arthur W (Nephew of Client) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well I wanted to put the first names of every one I came into contact with, to say one BIG "THANK YOU" for all you did, from Office staff to Carers at Wolverhampton, I could not of asked for better, your help your care and communication was "EXCELLENT", It's my wife's Aunty and I could see she really
loved the care you gave, "THANK YOU" Home Instead for all you do for people who need the care you "GIVE", Definitely Recommend.
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Review from Dorette M (Daughter of Client) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead are a great care organisation. Their carers looked after our mom brilliantly. Mom's specific care needs were always met, especially from a cultural perspective, which was very important.
From the first day that mom's care was started by Home Instead there was never any problems regarding
carers. They were more like family.
Whenever additional support was needed for mom, I only had to give them a call and there was always a friendly reassuring voice at the other end of the phone, who helped provide that support as well as a listening ear.
I would like to take this opportunity to say a very huge and grateful thank you to all the Home Instead carers especially to the staff in the office.
God bless you lovely people for looking after mom. In her own words her care was Red Hot.
Reply from Paramjit Toor, Director at Home Instead (Wolverhampton, Wombourne & Kingswinford)

Hello Dorette, thank you so much for taking the time to write this review. Mom was a delightful lady, our staff still speak so fondly about her. It was our pleasure to support her in her later years. Kindest regards.

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Review from S G (Daughter of Client) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead carers have been excellent in providing and adapting their support to my mother over the last few years as her dementia and lack of mobility has progressed. They are reliable, compassionate and caring. Managers and office staff are always helpful and supportive. Regular reviews to her care
plan enable changes to be made swiftly if needed. Thank you to all staff for your invaluable support.
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Review from C J (Son of Client) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Home Instead enough for the continued support of my mother. Kind and compassionate carers and office staff are always at the end of the phone to help with any problems or if extra help is needed for my mother, they will always try to do the best they can to help.
Would definitely recommend.
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Review from T C (Husband of Client) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers and office staff were excellent in supporting my late wife in her last few weeks. Everyone was so caring and compassionate during this difficult time. Thank you everyone else at Home Instead (Wolverhampton, Wombourne & Kingswinford).
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Review from B S (Sister of Client) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We’ve had a very positive experience working with this company. Care for my brother was needed urgently and Home Instead were the only ones in the area who could rise to the challenge. Everything was set up promptly and my brother is very happy with the care he’s receiving
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Review from M L (Client) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We’ve recently moved from another provider where the service was very much hit and miss. Home Instead have been excellent by complete contrast - we know our carers, they arrive on time,and the communication with the office is excellent which all gives us fantastic peace of mind.
We pay a little more
for the service than we previously did however we’ve found it good value for money. The old saying that you get what you pay for couldn’t be more apt.
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Review from Valerie K (Power of Attorney of Client) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin received palliative care from Home Instead following his discharge from hospital in October 2022 until his death in December. Home Instead put together at short notice a team to provide 24/7 care.
The carers were totally reliable, punctual, proactive, kind and professional, which provided
peace of mind for my cousin and his friends and relatives. Their main role was to provide personal care and administer medication, as well as cooking, cleaning, washing clothes and shopping. They also liaised with district nurses, local GP, pharmacy and other health professionals. Beyond that, they provided friendship and companionship to my cousin.
Home Instead Admin provided support and coordinated the team’s activities through reports they made into a phone app at the end of each shift. Admin were proactive in contacting me if there were permissions required or issues to discuss. It was also easy to contact them, including out of hours.
In summary, Home Instead provided an outstanding all-around service.
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Review from Sally P (Daughter of Client) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care agency offered support and enabled us to help Mum and Dad live in their own home in the community, for the last 4-5 years. They gave me peace of mind, allowing me access to their app so I can see who was rostered on and any issues at the time of the visit were highlighted in their notes. The
open and honest approach gave me reassurance. They are extremely professional, helpful and compassionate with their services. They offer safe and effective care and show empathy towards family members especially in our case losing not only my mum in December 2022 and then my dad in February 2023. I definitely recommend the Home Instead carers. Thank you.
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Review from J S (Son of Client) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are very grateful to the team at Home Instead (Wolverhampton, Wombourne & Kingswinford) for the help and support they provided through a very difficult time with our parents.
They were excellent, and nothing was too much trouble. From time to time our needs needed flexibility which
Home Instead easily accommodated. Thank you.
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Review from Baljinder B (Daughter of Client) published on 15 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team, including head office staff, were genuinely caring about my mother. They were happy to accommodate changing needs and were pro-active about issues that arose, suggesting solutions to mitigate these.
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Review from Rachel B (Client) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with Home Instead Wolverhampton, my team of caregivers are excellent and I am also happy with the service from the office staff. All my daily needs are met. I have regular reviews of my care plan.
I also have the reassurance of my caregivers taking me to doctors or hospital appointments
if my husband can not be present.
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Review from Sharon M (Daughter of Client) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend this service to anyone who needs friendly and reliable carers who genuinely care about their clients. The care provided is adapted to my mother's needs and they go above and beyond to meet her needs. My mother is an Asian lady and the carers have learned how to cook the food my mother
enjoys for her, this has been a huge relief for us. All staff are friendly and approachable and have worked around hospital appointments and any other commitments for us. Their friendly company is invaluable for my mother.
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Review from Patricia R (Daughter of Client) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a huge thank you to all of my mum's carers based at Home Instead in Tettenhall, for their warm and understanding care, particularly during the current crisis. My thanks also extend to the office team as well, who must be juggling schedules daily and ensuring everything runs smoothly
from our perspective; which it does.
I live 150 miles away, and because of Covid-19, I am unable to visit my mum at the moment. This is hard, but I find that reading the notes on the app on my phone is a huge comfort; as it lets me know that Mum is doing fine. Because of her dementia, she is, in fact, often oblivious to the lockdown and virus situation!
It is such a comfort to me to know that Mum is in such good hands. On Thursday evenings, I am clapping for my Mums fantastic Home Instead care team in Wolverhampton as well as the NHS and the many others who are helping to get us through these difficult days.
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Review from Paul M (Son of Client) published on 20 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd like to say again how grateful we are for all the care and attention that the team of caregivers and office staff showed to my mum.
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Review from William R (Friend of Client) published on 20 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Tettenhall, provide a fantastic service to my family friend. They care for him like their family. The staff are so kind and do what they can to make him comfortable and stay safe and happy in his own home. Would definitely recommend their services. Office staff are all very helpful if ever
I need to call the office.
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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Home Instead (Wolverhampton, Wombourne & Kingswinford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Home Instead (Wolverhampton, Wombourne & Kingswinford) is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wolverhampton, Wombourne & Kingswinford) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (1)

Lucie

Lucie Xenophontos

Job Title: Client Services Manager Joined: 2019

As a Client Services Manager, Lucie provides initial Care Consultations and develops individual Care Plans to meet clients' needs. Additionally, she is responsible for client, family and healthcare professional liaison, for hospital discharge assessment and quality assurance.

Frequently Asked Questions about Home Instead (Wolverhampton, Wombourne & Kingswinford)

What Type of Services does Home Instead (Wolverhampton, Wombourne & Kingswinford) offer?

Home Instead (Wolverhampton, Wombourne & Kingswinford) offers Home Care.

How many Carers does Home Instead (Wolverhampton, Wombourne & Kingswinford) employ?

Home Instead (Wolverhampton, Wombourne & Kingswinford) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wolverhampton, Wombourne & Kingswinford) to verify any information. View our terms and conditions. Home Instead (Wolverhampton, Wombourne & Kingswinford) has an Enhanced Service - more info.