Home Instead (Wolverhampton, Wombourne & Kingswinford)

Macrome House, Macrome Road, Tettenhall, Wolverhampton WV6 9HD
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10 25 Reviews
  • Home Instead (Wolverhampton, Wombourne & Kingswinford), Wolverhampton
Home Instead (Wolverhampton, Wombourne and Kingswinford) provide a skilled range of personal care packages, including companionship and home help services that are designed to support the independence and dignity of service users.

Provision is available for people with dementia care needs, while the service also employs carers with experience in delivering sound palliative care.

Home Instead services have grown considerably in recent years and have an excellent reputation for making a positive contribution to community life.

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Care Provided by Home Instead (Wolverhampton, Wombourne & Kingswinford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Paramjit Toor (Manager)

Funding & Fees Guide for Home Instead (Wolverhampton, Wombourne & Kingswinford)

  • Prices

  • Fees are based on individual needs and discussed at initial consultation

  • Please call for up to date rates
    Based on individual assessments

Home Instead (Wolverhampton, Wombourne & Kingswinford) Reviews (25)

Total of 25, showing 21-25
10

Home Instead (Wolverhampton, Wombourne & Kingswinford) has a Review Score of 10 (9.972) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Wolverhampton, Wombourne & Kingswinford) has 25 reviews.

Overall Experience

  • 24
  • 1
  • 0
  • 0
  • 0

Date Published

25
4
6
12
13

Review from S P (Daughter of Client) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care provided to my mum by the team at Home Instead of Tettenhall, Wolverhampton. From the initial interview with Mum and family whilst she was still in hospital, through to the individual attention of each carer. Every aspect was superb. They took the trouble to
acquaint themselves with her individual character and personality in addition to her caring needs. Would recommend unreservedly.

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Treated with Dignity

Value for Money

Review from S B (Client) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is reassuring to both me and my family. At this time, my care is for an hour each morning, divided between 2 carers, one on weekdays and the other at weekends. Both are cheerful and helpful.
They prepare my breakfast, whilst I shower, then help me to get dressed, which works well for
me.

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Treated with Dignity

Value for Money

Review from Emma R (Daughter of Client) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A company that gives peace of mind, understanding and excellent carers...

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Review from N B (Son of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Home Instead enough. They went above and beyond for my mom. Her carers were so kind and thoughtful. I wouldn't have coped without their help, my only regret is that I didn't find them sooner!

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Review from Stephen P (Son of Client) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged Home Instead Wolverhampton five years ago. Recently my parents have just required full medical care and therefore have moved to permanent care. Home Instead Wolverhampton have plugged the gap from carer to professional advisor and family friends. They have moved along the road map from a
visit per day to full on 24hr care and sleepovers when required.
My parents were very sceptical at the start, "we don't need help" and now "we can't do without them" We would recommend to all our friends without question.

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Management

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Home Instead (Wolverhampton, Wombourne & Kingswinford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Home Instead (Wolverhampton, Wombourne & Kingswinford) is calculated as follows: ( (70 Excellents x 5) + (2 Goods x 4) ) ÷ 72 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wolverhampton, Wombourne & Kingswinford) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (2)

Lucie

Lucie Philpott

Job Title: Client Services Manager

Joined: 2019

As a Client Services Manager Lucie provides initial Care Consultations and develops individual Care Plans to meet clients' needs. Additionally, she is responsible for client, family and healthcare professional liaison, for hospital discharge assessment and quality assurance.


Emma

Emma Pitt

Job Title: Client Services Manager

Joined: 2019

Emma is our 2nd Client Services Manager and also provides initial Care Consultations and develops individual Care Plans to meet required outcomes. Additionally, Emma is responsible for client, family and healthcare professional liaison, for hospital discharge assessment and quality assurance.


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