Belong at Home Crewe

Brookhouse Drive, Crewe CW2 6NA
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10 42 Reviews
  • Belong at Home Crewe, Crewe
Belong at Home Crewe is an affordable, high-quality home care service.

When choosing Belong at Home Crewe as a home care service, the support that you need is provided.

Through personal care, support and companionship, staff enable you to continue living in your own home and community.

Staff can also assist with general domestic chores and help people attend appointments or go out for leisure.

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Care Provided by Belong at Home Crewe

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Jane Gabbert (Area Manager)

Funding & Fees Guide for Belong at Home Crewe

  • Prices

  • The minimum visit is 30 minutes and current rates are:
    •   £24.75 for 30 minutes
    •   £31.13 for 45 minutes
    •   £37.50 for a 60-minute visit



  • See key facts and pricing information on our website for further details.

Belong at Home Crewe Reviews (42)

Total of 42, showing 21-40
10

Belong at Home Crewe has a Review Score of 10 (9.974) out of 10, based on 13 reviews in the last 2 years. Over all time Belong at Home Crewe has 42 reviews.

Overall Experience

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Date Published

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Review from S B (Wife of Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased at how my husband responded to the 3 companions provided for him by Belong at Home. He settled well into the experience days but when they finished for the time being, this was a very happy continuation for him.

Reply from Jane Gabbert, Area Manager at Belong at Home Crewe

Thank you for taking the time to submit your review of Belong at Home Crewe. We are so touched by your kind words and will make sure your comments are shared with the Belong at Home team.


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Review from Marilyn N (Wife of Client) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We initially booked Belong at Home Crewe for 3 times a day for one week to support my husband and while I had surgery and for us both when I returned home from hospital. This was all 'turned upside down' when my husband fell and it was obvious I'd underestimated the care I would need. The Belong at
Home team pulled out all the stops and went over and above the normal to put a new care package in place, in circumstances they'd not come across before, and we can't thank them enough, they were fab!

Reply from Jane Gabbert, Area Manager at Belong at Home Crewe

Thank you for the wonderful review. Our team at Belong at Home Crewe are thrilled you appreciate their work so much. Thank you for choosing Belong at Home Crewe.


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Review from Jill L (Daughter-in-law of Client) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hugely supportive and caring from the very first day when the ladies came to my parent-in-law's home to do an assessment re bathing my Mother in Law who has severe Alzheimer's and is doubly incontinent. The carer loved my Mother in Law and became an immediate friend to my Father in Law and myself and
my husband, who help care for them. We stopped service during lockdown but the carer has kept in touch with us just to keep a friendly eye on us all, especially as we lost Dad in Law. What a lovely, wonderful admirable person she is. Thank you Belong - would highly recommend.

Reply from Jane Gabbert, Area Manager at Belong at Home Crewe

Thank you for taking the time to provide this lovely feedback. We are delighted to know that you and your mother in law are happy with the Belong at Home Crewe and that the dedication of our Belong at Home teams are making a difference. We will share your comments with the team. Thank you for choosing Belong at Home.


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Review from Pauline M (Daughter of Client) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, my mother stayed in the Crewe Belong Village for respite care whilst my husband and I went on holidays; as I cared for Mum and she lived with us. She loved the room and staff but missed her own environment. So we decided to try Belong At Home care. A huge success for Mum and us! As Mum became
less mobile, we had a morning call to dress/shower then as her health deteriorated we have 4 calls a day. All of the carers have been so caring, patient, kind and supportive and especially 'brilliant' during the pandemic. So pleased we choose Belong at Home, and so was Mum.

Reply from Jane Gabbert, Area Manager at Belong at Home Crewe

Thank you very much for taking the time to provide us with this feedback. We are delighted that you found our home care service a valuable way of helping to support your mum. Thanks again for choosing Belong at Home Crewe; it was a pleasure to have your mum with us.
Thank you.


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Review from P W (Wife of Client) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very kind and caring. The aim of the visits was to encourage my husband to get up, shower and shave. Unfortunately, he often refused help, but despite this, staff were very understanding and patient. Visits were arranged each Monday, Wednesday and Friday and staff were always on time and cheerful.

Reply from Jane Gabbert, Area Manager at Belong at Home Crewe

Thank you for taking the time to provide this lovely feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Crewe.


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Review from M R (Friend of Client) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of the care at Belong is extremely good. All the staff have a smile on their faces and are very attentive to their clients.

Reply from Jane Gabbert, Area Manager at Belong at Home Crewe

Thank you for taking the time to submit your review of Belong at Home Crewe. We are delighted that you are finding our home care service a valuable way of helping to support your friend. Thanks again for your review of Belong at Home Crewe. It's a pleasure to have your friend with us.


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Review from Julie B (Daughter of Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong have been very supportive with my Dad's needs and very flexible, showing respect, kindness and always go that extra mile.

Reply from Jane Gabbert, Area Manager at Belong at Home Crewe

Thank you for your positive feedback on the support provided by Belong at Home Crewe. We are delighted to know that you are finding our home care service a valuable way of helping to support your Dad. Thanks again for choosing Belong at Home Crewe.


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Review from G T (Wife of Client) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very pleasant. Treated my husband with respect and dignity. Assisted him with his personal care and always tried to engage him. Offered the support we asked for.

Reply from Jane Gabbert at Belong at Home Crewe

Thank you for taking the time to review our Belong at Home service. The Crewe team will be delighted to know that you are overall happy with the service provided. Thank you for choosing Belong at Home.


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Review from Peter F (Son of Client) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents used the Belong at Home Service for many years before moving into the Belong Village. A consistently good - and regularly outstanding - level of care was provided and my parents came to regard the Belong team as very much a "part of the family." The service was flexible and adaptable to Mum
and Dad's changing needs and I would have no reservations about recommending Belong to any other family in similar circumstances.

Reply from Jane Gabbert at Belong at Home Crewe

Thank you for taking the time to submit your review of Belong at Home Crewe. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Crewe.


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Review from Andy F (Son of Client) published on 20 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have a very long-standing relationship with Belong and used to call into the village to visit relatives long before becoming customers of Belong at Home themselves. Over the many years that carers visited mum and dad, (culminating in four visits for them both per day), they formed very close
personal relationships with several of the carers and valuing the time they had with them, looking forward to seeing them.
I would not hesitate to recommend this service to others.

Reply from Jane Gabbert at Belong at Home Crewe

Thank you for taking the time to submit your review of Belong at Home Crewe. Our staff work really hard to ensure a friendly, homely and welcoming environmnet. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Crewe.


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Review from Irene E (Client) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first moved, over a year ago, in Belong Care home, I was concerned I might not 'fit in' but on meeting my carers, my fears were proved groundless. All of them make my life as happy and comfortable as possible, always cheerful, caring and considerate in so many ways. I consider myself very lucky
that I can rely on such kind, knowledgeable and experienced people.

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Review from Jill R (Daughter of Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care that Belong At Home provide to mum and dad. Mum and dad are happy as well with the care they are getting and the staff that come and care for them.

Reply from Laura Evans at Belong at Home Crewe

We really appreciate you taking the time to give us this feedback, which means a lot to the team here. It is a privilege to be supporting your parents and we are delighted to hear they are pleased with their support.


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Review from Williams F (Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with Belong ladies and am largely dependent upon all that they do with me and for me. I feel very fortunate in having Belong services in as many and varied aspects. They come across as people doing this job with personal satisfaction as well as just a paid job.

Reply from Laura Evans at Belong at Home Crewe

Thank you so much for your lovely feedback, which means a lot to our team. We work hard to recruit people who share our values and commitment to supporting our customers and we are delighted to hear that this has been your experience.


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Review from Ronald B (Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stomach care and showering have been carried out perfectly and advice from the hospital nurser has been followed.

Reply from Laura Evans at Belong at Home Crewe

Thank you for taking the time to review our service. Attention to detail is really important to us and we are delighted to hear that our team are meeting your needs effectively.


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Review from Vivienne G (Wife of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the girls helpful, gentle and kind. My husband was blind and had problems other than cancer and they were particularly aware of this. I am very grateful to them.

Reply from Laura Evans, Area Manager at Belong at Home Crewe

Thank you for taking the time to submit your review of the Belong at Home service. The team will be most touched to read this. It is a privilege to care for your husband and we are happy to know that your experience of Belong at Home is a positive one.


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Review from Jackie D (Daughter of Client) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever mum has spent time with any of the carers I have felt that she is safe and well cared for. Her needs are unique and these are always recognised. The staff go out of their way to reassure mum. She doesn't think they are her carers, she thinks they are her friends.


They are adaptable, flexible,

caring and safety conscious and always go above and beyond. I am always given feedback on mums visits/outings.

Reply from Laura Evans, Area Manager at Belong at Home Crewe

Thank you for this generous feedback. We are delighted to hear that you and your mum are so happy with her support and we feel privileged to provide it.


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Review from J L (Niece of Client) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care from Belong has been very good and made the difference from my auntie going into a nursing home to staying at home where she has come to terms with the loss better of her husband and daughter. Because I can trust the staff it has made my life also a lot easier.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Crewe

Thank you for taking the time to submit such lovely feedback. We are overjoyed to hear your auntie is happy with us and our service is helping. I will ensure your comments are passed on to the Belong at Home team. Kind regards.


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Review from Deanna B (Wife of Client) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have the knowledge and experience to look after residents in a compassionate way as though caring for their own family. Everyone is treated as an individual and their own needs met and I have seen this on a regular basis. The carers are in the job for the right reasons- they care!! Sometimes
the inter-department communication could be improved but on the whole I have peace of mind my husband is in very good hands.

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Review from Ellen J (Daughter of Client) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad comes twice a week for a bath and has done for the last 2 1/2 years. Staff are consistent and consistently good. He feels relaxed and not phased at all. They treat him with the utmost respect and care. Cannot fault them.

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Review from T L C (Son of Client) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placed mother and father with Belong in Dec 2015, moving them from carers in Blackpool. The difference in care levels was fantastic. M & d now receiving regular care, on time and with the same small team, making it quite personal. My parents have come on in leaps and bounds and know who is coming and
when. I feel that their life expectancy has been enhanced since the move. On a personal basis, the pressure of checking on every visit, doctors, medicines, appointments is now non existent. I have become used to all being done and excellent communication between myself, carers and all staff and managers.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Crewe

Thank you for taking the time to submit your review of Belong at Home Crewe. We are pleased to hear that you are happy with the service received.


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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Belong at Home Crewe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.974 for Belong at Home Crewe is calculated as follows: ( (76 Excellents x 5) + (2 Goods x 4) ) ÷ 78 Ratings = 4.974

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belong at Home Crewe is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (4)

Jane

Jane Gabbert

Job Title: Area Manager

Jane has worked with Belong at Home for the past 13 months. Having progressed within the organisation, from the role of Community Support Worker, to Senior Community Support Worker, before being appointed to the role of Area Manager in January 2020; Jane brings a wealth of experience and expertise to the role. Jane has previously worked in marketing and has experience in leading teams and performance management. She has worked and lived in both South Africa and America and returned to the UK in 2015 after living most of her life abroad.


Andrew

Andrew Shield

Job Title: Head of Operations (Belong at Home)

Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.


Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.


Rachael

Rachael Gray

Job Title: Practice Development Facilitator

Rachael is an outstanding trainer, who has worked in the Health and Social Care sector for 29 years.


She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997 where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.


Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.


In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.


An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.


Elaine

Elaine Wilson

Job Title: Enquiry Manager

Joined: 2016

Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.


She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.


Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.


Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Crewe to verify any information. View our terms and conditions. Belong at Home Crewe has an Enhanced Service – more info.