Belong at Home Atherton

55 Mealhouse Lane, Atherton, Manchester M46 0EU
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9.7 46 Reviews
  • Belong at Home Atherton, Manchester
Belong at Home Atherton is an affordable, high-quality home care service.

Through personal care, support and companionship, staff enable people to continue living in their own home and community. Staff offer expert support with daily living and medication.

When choosing Belong at Home Atherton as a home care service, the support needed is provided.

Care Provided by Belong at Home Atherton

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Lesley Bailey (Area Manager)

Funding & Fees Guide for Belong at Home Atherton

  • Prices
  • The minimum visit is 30 minutes and current rates are:
    •   £23.75 for 30 minutes
    •   £29.63 for 45 minutes
    •   £35.50 for a 60-minute visit



  • See key facts and pricing information on our website for further details.


Belong at Home Atherton Reviews (46)

Total of 46, showing 1-20
9.7

Belong at Home Atherton has a Review Score of 9.7 (9.679) out of 10, based on 14 reviews in the last 2 years. Over all time Belong at Home Atherton has 46 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

The carers are very good. They are very pleasant to me. Also very helpful, they work very hard.
Management is very caring.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy with Belong at Home Atherton.


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Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very friendly and helpful to my brother. They are also punctual and understanding of his needs.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you very much for taking the time to provide this feedback, which is valued by all the team. We are delighted to hear that your experience with Belong at Home Atherton has been so positive and that your brother's needs are being met.


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Overall Experience  Overall Experience 5.0 out of 5

All of the carers are kind and caring. In particular, we are pleased that they use their initiative to promote good health and prevent problems. The family trust them to act in the best interest of Mum.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you for your very kind review. We are delighted to hear that you are confident in the care given by our Belong at Home Atherton team and will share this feedback with them all.


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Overall Experience  Overall Experience 5.0 out of 5

I find the service is excellent, the carers are always on time and look after my wife with a shower and dressing her. She looks forward to them in the morning as they are always pleasant.
She is showered and dressed and the bathroom is always left clean and tidy.
We have used another home care in
the past and Belong at Home is the best.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you very much for taking the time to provide this lovely feedback. It means a great deal to the team here and we are so pleased to hear you are so happy with the care provided by Belong at Home Atherton.


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Overall Experience  Overall Experience 1.0 out of 5

In my opinion terrible, atrocious, appalling, inconsiderate, nosey, insincere, awful, bad mannered, two faced, unprofessional, untidy, poorly trained, in it for the profit, so no way would we recommend due to management.

Reply from Andrew Shield, Head of Operations (Belong at Home) at Belong at Home Atherton

Thank you for taking the time to share your feedback. While this was extremely disappointing to read, we do take all feedback seriously and aim to learn from it. As a not-for-profit organisation, Belong is focused on providing high-quality support and accommodation for older people and we welcome all constructive dialogue that helps us to improve our services.


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Overall Experience  Overall Experience 5.0 out of 5

Mum used Belong at Home Atherton's services for 7 months. She had never had care from none family members before but quickly took to the carers. The service provided was of the highest standard and very professional, but the carers were also very friendly and very empathetic towards Mum, which was greatly
appreciated. The service is well-led, and the managers hold care reviews and update regularly with any concerns. They quickly respond to telephone calls and emails. At a care review, the manager immediately stepped in to take Mum to the bathroom even though it was in between care sessions. We stopped using the service because Mum's health deteriorated and she needed to move to a care home.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you very much for taking the time to provide us with this great feedback. We are delighted that you found Belong at Home Atherton a valuable way of helping to support your mum. it's been a pleasure to have been able to assist her during this time and the team will be very pleased to hear your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of service and the quality of care. The carers are always friendly and give support when needed. They are willing to go out of their way to provide extra help when needed.
Always a professional approach to handling any issues.
I have no complaints regarding the level of
service.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you for your kind feedback. We are so pleased to hear that you are happy with the level of service and support that our Belong at Home Atherton team provide. I will make sure that I pass your kind words on to the whole team.


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Overall Experience  Overall Experience 5.0 out of 5

Belong at Home Atherton team is excellent. I cannot express how fantastic the staff and the management are, nothing is too much trouble for them. Whatever my mum needed they always put her needs first. They are excellent with her dementia and Alzheimer's side effects. They are trained and professional
also, they are like extended members of the family. They give all the family and also myself peace of mind that we couldn't wish for anyone else to look after my mum. They always contact myself and brother if Mum ever has or needs anything. I would recommend Belong at Home Atherton to everyone. Thank you for doing a brilliant job.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you for taking the time to submit such a wonderful review. We aim to maintain high standards at Belong at Home Atherton; we are so delighted to hear this has been your experience and that your mum is receiving the care and attention that she needs. I will make sure your kind words are passed to the all of our Belong at Home team.


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Overall Experience  Overall Experience 5.0 out of 5

They are wonderful carers. My mum thinks they are all great and do everything she needs. They are easy to contact and she feels like they are family.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you for such lovely feedback. We are overjoyed to hear your mum is happy with our service and feels like we are family. I will make sure your review is passed on to the entire Belong at Home Atherton team.


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Overall Experience  Overall Experience 5.0 out of 5

The care my dad received from Belong at Home was outstanding. All the staff are extremely friendly, kind and professional. They went above and beyond, sometimes in challenging circumstances. Any medication changes were dealt with immediately - nothing seemed too much trouble. From day one, I had complete
confidence that Dad's needs would be met and his care would be of the highest standard. I can't thank the staff enough for the care and love they showed my dad and the support they gave me. I would 100% recommend Belong at Home Atherton.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you so much for this lovely review! It was a privilege for the Belong at Home Atherton team to support your dad. Knowing that you had such confidence and trust in their professionalism will mean a great deal to all of them.


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Overall Experience  Overall Experience 5.0 out of 5

The staff caring for my father this year have been amazing. They have treated him with the utmost respect at all times and gone above and beyond their required duties at difficult times. The whole team from the manager downwards have been very professional in their approach and worthy of high praise.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you so much for taking the time to post this wonderful feedback. Our team will be most touched to read this. We are delighted to hear that your experience of Belong at Home Atherton is so positive. We are particularly delighted that you find the whole team worthy of high praise.


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Overall Experience  Overall Experience 5.0 out of 5

Belong at Home Atherton staff have provided excellent support for my mum, who has mixed dementia. All the staff are caring yet friendly and professional, and my mum feels very at ease with the carers that visit. I highly recommend Belong at Home Atherton; thank you.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong at Home Atherton has been a good one, in particular, that all of the team are caring and professional. Thanks again for choosing us; it's a pleasure to have your mum with us.


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Overall Experience  Overall Experience 5.0 out of 5

We would recommend Belong at Home to everyone who needs home care. Staff are extremely caring, supportive and capable. They are very well trained and approach any task professionally. They have provided home care for my husband and support for me, for over 6 years and have proved to be totally dependable,
flexible to our changing care needs and always willing to go the extra mile.
Any problems/necessary changes to the care plan are dealt with immediately and all the staff who come to our home are approachable and friendly - we can’t thank them enough.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. We are delighted that you find our team very supportive, approachable and friendly and that they are always willing to go the extra mile. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Atherton.


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Overall Experience  Overall Experience 4.0 out of 5

Very good help and assistance. All carers are on time and very friendly. They go out of their way to help. Available at short notice for urgent tasks.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our Belong at Home team will be delighted to hear that you appreciate their help and assistance. Thank you for choosing Belong at Home Atherton.


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Overall Experience  Overall Experience 5.0 out of 5

From the initial phone call, everything with these care providers has been excellent. They do what they say, from returning phone calls to arriving at agreed times. The person who visited at first was punctual and efficient. All the carers who have looked after my mum have been lovely with her- doing
the job with the utmost empathy and kindness, instilling confidence and trust all-round. I would recommend it without hesitation.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you so much for taking the time to post this lovely feedback. It's a privilege to support your mum, and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our Belong at Home teams to read your comments, especially since all the carers who have looked after your mum have been lovely with her. I will ensure this is shared with everyone. Thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

The care given to my dad was excellent. The carers were loving, understanding and patient. He was always happy to see them. They also supported my mum through this difficult time. It was comforting to know they were there for Dad. Thank you so much.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you very much for taking the time to provide us with this feedback. We are delighted that you found our Belong at Home Atherton service a valuable way of helping to support your mum and dad and that you found our carers loving understanding and patient.


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Overall Experience  Overall Experience 5.0 out of 5

A well managed and caring service where Mum’s needs were met to a very high standard. As a shy and anxious lady, Mum was apprehensive about carers coming into her home, but the friendly, kind and professional carers made Mum feel at ease with the help she received. I would highly recommend Belong at
Home and cannot thank them enough for looking after Mum so well.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home Atherton team to know that this is appreciated and that you highly recommend us.


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Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful and friendly.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you so much for taking the time to post this feedback, especially that our carers are helpful and friendly. We aim to maintain high standards at Belong at Home Atherton; we are so delighted to hear this has been your experience.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care organisation; they strive for perfection, have high standards, treat with dignity and respect, trustworthy, dependable and professional from management to care assistance.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home Atherton team to know that this is appreciated and in particular that you find we treat you with dignity and respect.


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Overall Experience  Overall Experience 5.0 out of 5

Belong at Home Atherton staff were patient, understanding and caring whilst looking after my father-in-law.
It was a difficult time for him and the family and they were great! The manager was so lovely and knowledgeable of what we needed.
The only criticism would be that the staff visiting weren't
consistent so he needed to learn lots of names. It would have been easier to have had a smaller number of regular staff who could have supported him.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you for such lovely feedback. We are delighted to hear your father-in-law was happy with us and enjoyed our services. I will make sure your review is passed on to the Belong at Home Atherton team.


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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Belong at Home Atherton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Belong at Home Atherton is calculated as follows: ( (73 Excellents x 5) + (5 Goods x 4) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 84 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belong at Home Atherton is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (4)

Lesley

Lesley Bailey

Job Title: Area Manager

Lesley has an extensive career history in social care which began in a residential home in Salford, and later as a care assistant for social services for 9 years, before leaving to live in Holland and later Portugal. On returning to England in 2004, Lesley returned to social care, working at Cornwall Care as a community carer, before progressing within the company and becoming an area manager for two areas of domiciliary care in the area of St Ives and in Falmouth. Lesley returned back to Manchester, to be nearer to her parents in 2008, and managed a small residential home for people with mental illness before joining Belong, as the Registered Manager for the Belong at Home service in Atherton, in April 2019.


Andrew

Andrew Shield

Job Title: Head of Operations (Belong at Home)

Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.


He embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.


Rachael

Rachael Gray

Job Title: Practice Development Facilitator

Rachael is an outstanding trainer, who has worked in the Health and Social Care sector for 29 years.


She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997 where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.


Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.


In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.


An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.


Elaine

Elaine Wilson

Job Title: Enquiry Manager

Joined: 2016

Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.


She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.


Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.


Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.


Frequently Asked Questions about Belong at Home Atherton

What Type of Services does Belong at Home Atherton offer?

Belong at Home Atherton offers Home Care.

How many Carers does Belong at Home Atherton employ?

Belong at Home Atherton employs 12 carers.