Belong at Home Atherton

55 Mealhouse Lane, Atherton, Manchester M46 0EU
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9.7 46 Reviews
  • Belong at Home Atherton, Manchester
Belong at Home Atherton is an affordable, high-quality home care service.

Through personal care, support and companionship, staff enable people to continue living in their own home and community. Staff offer expert support with daily living and medication.

When choosing Belong at Home Atherton as a home care service, the support needed is provided.

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Care Provided by Belong at Home Atherton

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Lesley Bailey (Area Manager)

Funding & Fees Guide for Belong at Home Atherton

  • Prices

  • The minimum visit is 30 minutes and current rates are:
    •   £23.75 for 30 minutes
    •   £29.63 for 45 minutes
    •   £35.50 for a 60-minute visit



  • See key facts and pricing information on our website for further details.

Belong at Home Atherton Reviews (46)

Total of 46, showing 21-40
9.7

Belong at Home Atherton has a Review Score of 9.7 (9.679) out of 10, based on 14 reviews in the last 2 years. Over all time Belong at Home Atherton has 46 reviews.

Overall Experience

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Date Published

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Review from Jean K (Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are always nice to me and do a good job with my hair and keep the apartment clean. The carer is a lovely sweet kind person.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you for taking the time to submit your review of Belong at Home Atherton. We are so touched by your kind words and will make sure your comments are shared with the team.


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Review from M P (Daughter of Client) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first class service. It has made such a difference knowing someone is going in to care for Mum.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy at Belong at Home Atherton and that the dedication of our Belong at Home teams are making a difference. Thank you for choosing Belong at Home Atherton.


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Review from Gillian A (Daughter of Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are respectful and professional. My mother is able to be independent in her home. The staff are friendly and helpful. They do their duties to a high standard.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you very much for taking the time to provide us with this feedback. We are delighted that you are finding our home care service a valuable way of helping to support your mum. Thanks again for choosing Belong at Home Atherton; it’s a pleasure to have your e.g. mum with us.


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Review from Bernice S (Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our team of carers are always friendly and very professional in their approach and attitude towards my husband and myself, making their visits a pleasure rather than a chore.

Reply from Lesley Bailey, Area Manager at Belong at Home Atherton

Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home Atherton team to know that this is appreciated. Thank you for choosing Belong at Home Atherton.


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Review from M B (Sister of Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very pleased with all the things that the staff do for my sister. They are lovely, kind and very friendly, they all work so hard and do such a brilliant job. Nothing is too much. They could not do any more.
Thank you all so much.

Reply from Lesley Bailey at Belong at Home Atherton

Thank you very much for taking the time to provide this very touching feedback. It is a privilege to support your sister, and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our Belong at Home Atherton team to read your comments, and I will ensure they are shared with everyone. Thank you; for choosing Belong at Home Atherton.


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Review from M B (Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff supported me very good over Christmas and New Year and my worst time. Excellent.

Reply from Lesley Bailey at Belong at Home Atherton

Thank you for your positive feedback on the support provided by Belong at Home Atherton. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you; for choosing Belong at Home Atherton.


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Review from P G (Son of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives homecare three days of the week. The carers who I know well now as we have the same carers regularly are always friendly, polite and prompt on arrival. They listen to my instruction and I trust them. There have been instances where my dad has been in immediate danger and the staff
have rapidly responded. All in all, I am pleased with the care that they provide my dad.

Reply from Lesley Bailey at Belong at Home Atherton

Thank you very much for taking the time to provide us with this feedback. We are delighted that you are finding our home care service a valuable way of helping to support your father. Thanks again for choosing Belong at Home Atherton. It's a pleasure having your father with us.


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Review from P F (Daughter of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Lesley Bailey at Belong at Home Atherton

Thank you for taking the time to submit your review of Belong at Home Atherton. Our staff will be thrilled with this feedback. We aim to maintain high standards; at Belong at Home. We are so delighted that this has been your experience. Many thanks; for choosing Belong at Home Atherton.


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Review from Alexandra B (Daughter of Client) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received whilst in his own home was brilliant. His key carers were patient, attentive and caring. He truly was happy with his care and attention.

Reply from Lesley Bailey at Belong at Home Atherton

Thank you very much for this lovely review of Belong at Home Atherton. We really appreciate you taking the time to provide it and our Belong at Home staff will be delighted to hear that your dad was settled and happy. Thank you for choosing Belong at Home Atherton.


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Review from Robert B (Client) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 88 and prognosis months only to live. Belong at Home's care goes far in helping me manage a difficult and most sad twilight of my life. Alone and widowed after 55 years of marriage.

Reply from Lesley Bailey at Belong at Home Atherton

Thank you for taking the time to submit this incredibly moving feedback for Belong at Home Atherton. It is a privilege to support you, and it is crucial to us that we make people's time with us as special and as positive as possible. It will mean a great deal to our Belong at Home team, to read your comments and I will ensure they are shared with everyone. Thank you for choosing to Belong at Home Atherton.


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Review from J L (Client) assisted by family/friend published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very nice and polite. We always have a laugh and it is a pleasure to see them. Nothing is too much trouble. Would recommend them.

Reply from Claire Culshaw at Belong at Home Atherton

Thank you for taking the time to submit your review of the Belong at Home service. We aim to maintain high standards and are pleased to hear this has been your experience. I will ensure your kind comments are shared with the Atherton team.


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Review from Catherine N (Client) assisted by family/friend published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the young ladies we have had from Belong Atherton have all been very polite and very helpful. We cannot fault them in any way.

Reply from Claire Culshaw, Area Manager at Belong at Home Atherton

Thank you very much for taking the time to post this lovely feedback. We are delighted to hear that you are happy with the Belong at Home service and trust that your experience will continue to be a positive one.


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Review from Helen D (Husband of Client) assisted by family/friend published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Belong at Home Atherton for two years and in that time I have never had any issues with the standard of care, support and staff. Any problems or emergencies have always been dealt with immediately. Staff do leave occasionally but the standard of the new staff is still kept and they
are always friendly.
It eases one's mind when you know help is always there and most importantly at the end of a telephone.

Reply from Claire Culshaw, Area Manager at Belong at Home Atherton

Thank you for your positive feedback on the support provided by Belong at Home. We aim to maintain high standards and we are delighted to hear that this has been your experience. I will ensure that your kind words are shared with the Belong at Home staff team; thanks again.


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Review from Reg R (Client) assisted by family/friend published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable with Belong at Home Atherton they feel like a part of our family and nothing is too much for them to deal with.
I cannot fault them.

Reply from Claire Culshaw, Area Manager at Belong at Home Atherton

Thank you so much for this lovely review! It means a great deal to the team here and we are so pleased that you are happy with the Belong at Home service.


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Review from Valerie F (Client) assisted by family/friend published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care I receive and as it is personal care I am glad that I have the same lady every time. She is very kind and never rushes me.

Reply from Claire Culshaw, Area Manager at Belong at Home Atherton

Thank you for taking the time to submit this kind review. We do our best to understand every customer and it will mean a great deal to the Belong at Home staff team to hear that you are happy with the service.


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Review from Michael S (Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Suffering from MS this is my first experience of care in my own home and I can only describe it as superb. All staff from the management to the carers have been brilliant with prompt time keeping to arranged appointments and all have performed their individual duties to a very high standard and in a
very pleasing friendly and competent manner.
They all seem to go "the extra mile" to create a stress-free and calm atmosphere for the client.


I will have no hesitation in recommending your company as a truly first class operation and a credit to all concerned.


Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Atherton

Thank you for taking the time to submit your review of the Belong at Home service. We are delighted that your are finding our home care service a valuable way of helping to support you and that your experience has been a positive one. Thanks again for choosing the Belong at Home service. Kind regards


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Review from G C (Daughter of Client) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves all the staff from Belong at Home. Excellent care.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Atherton

Thank you for taking the time to submit your review of the Belong at Home service. We are very pleased to hear that you are happy with the service provided to your mum. We will share your thoughts with the Belong at Home team. Kind regards.


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Review from Derek O (Client) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being well looked after. All the carers, staff, management are great. They get 10 out of 10. Belong is the best by far.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Atherton

Thank you for taking the time to submit your feedback. We are delighted to hear that you are happy with the service you receive and will share your comments with the Belong at Home team. Kind regards.


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Review from Elaine F (Daughter of Client) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father and I have the greatest respect for all staff at Belong at Home (Atherton). The manager is only to happy to listen and help if able to any concerns about my dad's welfare. I would be truly lost without their help and kindness were shown. All the remaining staff are also happy and smiling
which makes it a pleasant place to live and I would recommend it to anyone.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Atherton

Thank you for taking the time to provide such lovely feedback. We are happy that you feel the manager is supportive and that your father is happy living at the village. I will ensure your kind words as shared with the whole team. Kind regards.


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Review from Jean H (Wife of Client) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my husband who has had 2 strokes and has vascular dementia. Excellent patience with him when he is being awkward. Also, very good timekeepers towards other carers I have encountered.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Belong at Home Atherton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Belong at Home Atherton is calculated as follows: ( (73 Excellents x 5) + (5 Goods x 4) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 84 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belong at Home Atherton is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (4)

Lesley

Lesley Bailey

Job Title: Area Manager

Lesley has an extensive career history in social care which began in a residential home in Salford, and later as a care assistant for social services for 9 years, before leaving to live in Holland and later Portugal. On returning to England in 2004, Lesley returned to social care, working at Cornwall Care as a community carer, before progressing within the company and becoming an area manager for two areas of domiciliary care in the area of St Ives and in Falmouth. Lesley returned back to Manchester, to be nearer to her parents in 2008, and managed a small residential home for people with mental illness before joining Belong, as the Registered Manager for the Belong at Home service in Atherton, in April 2019.


Andrew

Andrew Shield

Job Title: Head of Operations (Belong at Home)

Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.


He embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.


Rachael

Rachael Gray

Job Title: Practice Development Facilitator

Rachael is an outstanding trainer, who has worked in the Health and Social Care sector for 29 years.


She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997 where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.


Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.


In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.


An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.


Elaine

Elaine Wilson

Job Title: Enquiry Manager

Joined: 2016

Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.


She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.


Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.


Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Atherton to verify any information. View our terms and conditions. Belong at Home Atherton has an Enhanced Service – more info.