Belong at Home Atherton

55 Mealhouse Lane, Atherton, Manchester M46 0EU
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9.7 46 Reviews
  • Belong at Home Atherton, Manchester
Belong at Home Atherton is an affordable, high-quality home care service.

Through personal care, support and companionship, staff enable people to continue living in their own home and community. Staff offer expert support with daily living and medication.

When choosing Belong at Home Atherton as a home care service, the support needed is provided.

Care Provided by Belong at Home Atherton

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Lesley Bailey (Area Manager)

Funding & Fees Guide for Belong at Home Atherton

  • Prices
  • The minimum visit is 30 minutes and current rates are:
    •   £23.75 for 30 minutes
    •   £29.63 for 45 minutes
    •   £35.50 for a 60-minute visit



  • See key facts and pricing information on our website for further details.


Belong at Home Atherton Reviews (46)

Total of 46, showing 41-46
9.7

Belong at Home Atherton has a Review Score of 9.7 (9.679) out of 10, based on 14 reviews in the last 2 years. Over all time Belong at Home Atherton has 46 reviews.

Overall Experience

  • 40
  • 5
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  • 0
  • 1

Date Published

46
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32
Overall Experience  Overall Experience 5.0 out of 5

The care that has been provided over the last few months has been exceptional. The staff, in my opinion, are extremely friendly, polite and caring. To have them around at such a challenging time has been a great help and took a lot of pressure off the family. I know that without them we would not have
coped. Each and every one of the careers deserves recognition for a wonderful job they do. I would definitely say to anyone who needs help with caring for a loved one you should get in touch with this agency as you cannot fault them. A big thank you to all the staff for all the care and support.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Atherton

Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

Everyone gives 100% on every visit, always happy and cheerful, my father enjoys and looks forward to their visits, which include two short visits in the day and a night visit to assist him to bed.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Atherton

Thank you so much for taking the time to post this feedback. Our staff will be most touched to read this. It was a privilege to care for your father and we are delighted to hear that your experience of Belong at Home Atherton was so positive.


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Overall Experience  Overall Experience 4.0 out of 5

Having been in receipt of home care for almost three years and in that have had 4 different agencies, I can honestly say that Belong at Home is by far the best and have improved my quality of life and by extension that of my wife as well. The quality of care is constantly good and I have been asked
on a number of occasions how it could be improved.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Atherton

Thank you for taking the time to submit your review of Belong at Home Atherton. We are pleased to hear that you are happy with the service received.


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Overall Experience  Overall Experience 5.0 out of 5

Belong provide a good quality care and support. All the staff are caring and helpful.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Atherton

Thank you for taking the time to submit your review for Belong at Home. We are pleased to hear that you are happy with the service you receive.


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Overall Experience  Overall Experience 5.0 out of 5

Belong are a new team put in place for my father at end of life, as old carers couldn't touch oxygen. In such a short space of time we are over the moon with the care and compassion they have shown towards my father and my family.
Truly feel part of the family and 100& professional.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Atherton

Thank you for taking the time to submit your feedback. We are pleased to hear that our Belong at Home service have been able to support you and your family.


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Overall Experience  Overall Experience 5.0 out of 5

All staff are caring, compassionate and experienced. They treat my mother with respect and dignity, giving her the opportunity to use her skills when appropriate, but are always there to help when needed. The staff are are a support to myself as her carer, and have helped me manage to look after her,
giving additional support - with wise words and humour. Staff are all polite, well dressed, always on time, and reliable! I would recommend their care to anyone.

Reply from Tracy, Marketing Assistant at Belong at Home Atherton

Thank you for sharing your experience of the Belong at Home service at Belong Atherton. We're pleased to know that you are happy with the service.


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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Belong at Home Atherton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Belong at Home Atherton is calculated as follows: ( (73 Excellents x 5) + (5 Goods x 4) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 84 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belong at Home Atherton is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (4)

Lesley

Lesley Bailey

Job Title: Area Manager

Lesley has an extensive career history in social care which began in a residential home in Salford, and later as a care assistant for social services for 9 years, before leaving to live in Holland and later Portugal. On returning to England in 2004, Lesley returned to social care, working at Cornwall Care as a community carer, before progressing within the company and becoming an area manager for two areas of domiciliary care in the area of St Ives and in Falmouth. Lesley returned back to Manchester, to be nearer to her parents in 2008, and managed a small residential home for people with mental illness before joining Belong, as the Registered Manager for the Belong at Home service in Atherton, in April 2019.


Andrew

Andrew Shield

Job Title: Head of Operations (Belong at Home)

Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.


He embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.


Rachael

Rachael Gray

Job Title: Practice Development Facilitator

Rachael is an outstanding trainer, who has worked in the Health and Social Care sector for 29 years.


She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997 where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.


Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.


In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.


An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.


Elaine

Elaine Wilson

Job Title: Enquiry Manager

Joined: 2016

Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.


She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.


Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.


Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.