Right at Home (East Lancashire & Ribble Valley)

15 Whalley Road, Wilpshire, Blackburn BB1 9LQ
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9.8 46 Reviews
  • Right at Home (East Lancashire & Ribble Valley), Blackburn
Right at Home (East Lancashire and Ribble Valley) provides quality care to clients in the Blackburn, Clitheroe, Whalley, Waddington, Read, Hurst Green, Ribchester and other Ribble Valley villages, Hyndburn and surrounding areas. Their live-in care can be provided further afield.

The services are tailored to clients' needs in the comfort of their home, with the aim of improving the quality of life and reducing social isolation.

The company, which was given an 'outstanding' score for responsiveness in its CQC inspection in December 2017, can provide all levels of personal care to anyone over 18 and caters for a wide range of needs and disabilities (physical or learning), including short and long-term, complex and night care.

It also offers post-operative care, respite and its increasingly popular 24/7 live-in care for clients who would prefer to stay at home rather than move into residential care.

Right at Home has particular expertise in dementia - led by the MD who is an Alzheimer's Society's dementia champion.

For peace of mind, all staff, who are chosen for their caring natures, are thoroughly vetted and given intensive training.

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Care Provided by Right at Home (East Lancashire & Ribble Valley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Richard Burgess (Managing Director)

Funding & Fees Guide for Right at Home (East Lancashire & Ribble Valley)

  • Prices

  • The current hourly rate is £32; £27 (45 mins); £21.50 (30 mins). Waking night £225 per night and sleeping night £195 per night.
    Live-in care starts from £1395 and is bespoke to each individuals needs.

  • Visits start from a minimum of 1-hour up to full 24-hour support.

Right at Home (East Lancashire & Ribble Valley) Reviews (46)

Total of 46, showing 21-40
9.8

Right at Home (East Lancashire & Ribble Valley) has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Right at Home (East Lancashire & Ribble Valley) has 46 reviews.

Overall Experience

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Review from R B (Nephew of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault the attention and care my auntie has received during these very difficult times. I have felt that everyone at Right at Home has done everything possible to keep my auntie safe and happy. Our family can not praise the team enough for the reassurance and trust we are able to feel when
my auntie is left in their care.

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Review from Paul K (Client) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Right at Home started to care for my requirements, I have been struck by all involved at the exceptional level of care, understanding and compassion. I wish to pass on my sincere appreciation to all staff. Thank you.

Reply from Julie Foote at Right at Home (East Lancashire & Ribble Valley)

Thank you so much for your kind review, it means a lot to us and I will certainly pass on your comments to our care staff.


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Review from B H (Daughter of Client) published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely thrilled with the care from Right at Home. The service has been consistent from the start, they have never let me down. My mum has so much trust and confidence in the carers, and it has been a great relief for myself and put my mind at ease.
Summed up; the service is caring, very professional,
friendly, reliable and always goes the extra mile.

Reply from Julie Foote at Right at Home (East Lancashire & Ribble Valley)

Thanks, you are very welcome, it's our pleasure to care for your mum.


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Review from Mark W (Son of Client) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my mum's decision to go into a care home, I just want to thank Right At Home for the service you have provided.
You guys have been brilliant for my mum, I can’t speak highly enough of the team you have, your approach and commitment. You have provided a truly professional service, so thank
you.

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Review from T O (Husband of Client) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak more highly about the service provided. Everyone is friendly, efficient and willing to do anything asked.
I would recommend them to any of our friends.
No problems at any time.

Reply from Susan Foote at Right at Home (East Lancashire & Ribble Valley)

We love looking after your wife and are delighted that you are happy with our service.


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Review from R H (Son of Client) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Right at Home following a very bad experience with another agency. Right at Home have however been excellent, from the initial call. The attention to detail has been second to none. My Mum has improved dramatically since commencing with them. She has had consistency with her care team
which has allowed her to build a rapport with them and given us confidence. I cannot recommend them enough.

Reply from Susan Foote at Right at Home (East Lancashire & Ribble Valley)

Thank you so much for your kind review, we strive to provide the best possible service to all our clients.


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Review from Bridie S (Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of my carers are excellent. They have been very good to me and my son. I am very happy with this service.

Reply from Susan Foote at Right at Home (East Lancashire & Ribble Valley)

Thank you so much for your lovely comments about our carers and I am very glad that you are happy with our service. It was so nice to see you both at our recent Cupcake Day in aid of Alzheimer's Society.


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Review from Freda W (Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a relief to have somebody to do the things I can no longer do. The staff have been fantastic. I am very happy with the service.

Reply from Elsa Hastings, Registered Manager at Right at Home (East Lancashire & Ribble Valley)

Hi Freda,


Thank you for your lovely review.


It is a pleasure to care for you and I am very glad that you are happy with the service we provide. Look forward to seeing you very soon.


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Review from J W (Daughter of Client) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Right at Home are friendly, pro-active and caring! Mum and dad are very settled. The management at Right at Home are all pro-active and reactive if anything needed to be changed on the care plan.
All the team are hard working and treat mum and dad extremely well.

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Review from Amanda B (Daughter of Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been excellent.
They have helped us through a really difficult time.
We cannot thank them enough.
All people visiting have been really friendly and helpful.
We now have them visiting 4 times a day.
Most of this was sorted at short notice.

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Review from Laurie C (Daughter of Client) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I have found Right at Home to be a very caring, considerate and professional service. They have responded quickly to our needs and requests and have helped with setting up the very best care package. An excellent service.

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Review from M A (Daughter of Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home look after my mum.

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Review from T C (Granddaughter of Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that visit my grandmother have given her a new lease of life. She looks forward to them coming each week, they really do make her day. Our family cannot thank them enough for the care and support the carers show. They're always friendly and happy to help when we leave them notes of tasks
we would like them to complete.


I would recommend Right At Home to anybody who needs care for their loved ones.


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Review from Olive H (Client) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to the carers coming to see me and I enjoy a chat with them and so does my dog.

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Review from M H (Client) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not one complaint, all excellent.

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Review from Sheila B (Client) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a wonderful service from this company. The staff are excellent.

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Review from Millicent B (Client) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care I have received.

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Review from M B (Client) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home provide caring companionship.
Their assistance means there is less pain and therefore I am able to continue in my own home, giving peace of mind for the family.
They provide company and transport to coffee mornings, afternoon tea etc, so enhances the quality of life.

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Review from M D (Daughter of Client) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers have been kind, caring, patient and understanding of my father's needs.
Although this agency is expensive compared to others I am assured of quality care and professionalism.

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Review from Sheila A (Daughter of Client) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been prompt at visits, professional and organised.
They are able to communicate effectively and demonstrate compassion and empathy and care and understanding of the needs of my parents. Thank you.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Right at Home (East Lancashire & Ribble Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home (East Lancashire & Ribble Valley) is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (East Lancashire & Ribble Valley) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (15)

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Meet the Team (3)

Richard

Richard Burgess

Job Title: Managing Director

Joined: 2024

Following my own father's Alzheimer's diagnosis, and the realisation we needed support, I contacted my local Right at Home to see if they could provide the best possible care. I was so impressed by the way they supported my father, their commitment to providing high-quality homecare and the small team that was carefully matched to my father's preferences. This inspired me to open my first office in Calderdale. When the opportunity came along to open Right at Home East Lancashire and Ribble Valley, it was an easy decision and one that I did not hesitate to make, Today, I carry those same high values across to the clients that we care for. Making sure we make a difference and help promote independence & dignity.


I am extremely proud to have the opportunity to expand and take on new ownership of Right at Home East Lancashire and Ribble Valley. With a reputation for being one of the best homecare providers in the area, their commitment to making a difference and their community involvement, we are looking forward to strengthening our range of services and continuing our commitment to ensuring all our clients receive the best care possible!


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Elsa Holmes

Job Title: Registered Manager

With a background in residential care and management, Elsa joined Right at Home initially as a CareGiver, fitting in her work around her young child, then progressed to the role of Care Coordinator, all the while studying for a degree in Health and Social Care. Subsequently, she was delighted to accept the post of Registered Manager.


Elsa says: “Having been with the company from the beginning has given me an in-depth knowledge of all the clients and staff, as well as the quality ethos that drives everything we do. I love working in the care sector and I am really committed to ensuring that our clients receive the high standard of care that they deserve.”


Tracy

Tracy Campbell

Job Title: Care Manager

Joined: 2015

Tracy holds a wealth of care experience, having started in residential care at the age of 16 years old, and soon progressed onto a senior, then activities coordinator - all thanks to her passion for helping others and developing her knowledge further. She also became a stroke champion and dementia friend.


Starting at Right at Home East Lancashire & Ribble Valley in 2015, Tracy joined the team as an admin assistant and through her dedication and support, was finally promoted to the position of care manager. Tracy heads our recruitment and new client care package assessments.


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