Right at Home (East Lancashire & Ribble Valley)

15 Whalley Road, Wilpshire, Blackburn BB1 9LQ
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Top 20 award
9.8 46 Reviews
  • Right at Home (East Lancashire & Ribble Valley), Blackburn
Right at Home (East Lancashire and Ribble Valley) provides quality care to clients in the Blackburn, Clitheroe, Whalley, Waddington, Read, Hurst Green, Ribchester and other Ribble Valley villages, Hyndburn and surrounding areas. Their live-in care can be provided further afield.

The services are tailored to clients' needs in the comfort of their home, with the aim of improving the quality of life and reducing social isolation.

The company, which was given an 'outstanding' score for responsiveness in its CQC inspection in December 2017, can provide all levels of personal care to anyone over 18 and caters for a wide range of needs and disabilities (physical or learning), including short and long-term, complex and night care.

It also offers post-operative care, respite and its increasingly popular 24/7 live-in care for clients who would prefer to stay at home rather than move into residential care.

Right at Home has particular expertise in dementia - led by the MD who is an Alzheimer's Society's dementia champion.

For peace of mind, all staff, who are chosen for their caring natures, are thoroughly vetted and given intensive training.

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Care Provided by Right at Home (East Lancashire & Ribble Valley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Richard Burgess (Managing Director)

Funding & Fees Guide for Right at Home (East Lancashire & Ribble Valley)

  • Prices

  • The current hourly rate is £32; £27 (45 mins); £21.50 (30 mins). Waking night £225 per night and sleeping night £195 per night.
    Live-in care starts from £1395 and is bespoke to each individuals needs.

  • Visits start from a minimum of 1-hour up to full 24-hour support.

Right at Home (East Lancashire & Ribble Valley) Reviews (46)

Total of 46, showing 41-46
9.8

Right at Home (East Lancashire & Ribble Valley) has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Right at Home (East Lancashire & Ribble Valley) has 46 reviews.

Overall Experience

  • 45
  • 1
  • 0
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Date Published

46
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6
8
38

Review from Joan (Daughter of Client) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care afforded to my mother is exceptional. I am now free of worry knowing how professional and caring the staff are especially one lady.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane M (Daughter of Client) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent company, would highly recommend! Right at Home cared for my mother before she sadly passed away, she was treated with dignity and respect throughout the whole process. Each member of care staff showed love and care to not only her but the whole family! The management team also supported
us through such a difficult time, ensuring we were kept informed at every step of the way and were on hand day and night if we required any further assistance or visits. We could not have got through this without them.

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Management

Treated with Dignity

Value for Money

Review from Penelope (Client) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all the carers to be competent, caring and very friendly. I have no complaints. They all turn up on time and enjoy their company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela (Daughter of Client) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having Right at Home provide care for my mother has literally been life changing for me as a carer and has provided my mother with the type of care that gives me the reassurance that she is receiving the very best service possible. Her carer built up a quick and fantastic rapport with my mother, to
the extent that I can now have time to myself without having to worry at all and have stress free time that help me recharge my batteries. From the moment I engaged with Right at Home they were professional, respectful and understanding. Having cared for my mother on my own for the past three years with her dementia my only regret is that I didn't engage with Right at Home sooner. It was nerve racking at first leaving a loved one with someone you or they didn't know but Right at Home have shown outstanding care, and they have my highest recommendation like I said life changing for me and my mother.

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Treated with Dignity

Value for Money

Review from Kath (Client) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good timekeepers - reliable - honest, very helpful, nothing too much trouble. I'm so glad that I found this company and I would highly recommend them.

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Treated with Dignity

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Review from Davidson (Son of Client) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the service we have received form initial planning to the day to day operation of care for mum. I was quite anxious at first, having to leave mum at home, as I went back to work but my anxieties were minimised as I was assured that the right person would be found to
build a caring relationship with mum. This was indeed the case and she has thrived. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Right at Home (East Lancashire & Ribble Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home (East Lancashire & Ribble Valley) is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (East Lancashire & Ribble Valley) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (15)

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Meet the Team (3)

Richard

Richard Burgess

Job Title: Managing Director

Joined: 2024

Following my own father's Alzheimer's diagnosis, and the realisation we needed support, I contacted my local Right at Home to see if they could provide the best possible care. I was so impressed by the way they supported my father, their commitment to providing high-quality homecare and the small team that was carefully matched to my father's preferences. This inspired me to open my first office in Calderdale. When the opportunity came along to open Right at Home East Lancashire and Ribble Valley, it was an easy decision and one that I did not hesitate to make, Today, I carry those same high values across to the clients that we care for. Making sure we make a difference and help promote independence & dignity.


I am extremely proud to have the opportunity to expand and take on new ownership of Right at Home East Lancashire and Ribble Valley. With a reputation for being one of the best homecare providers in the area, their commitment to making a difference and their community involvement, we are looking forward to strengthening our range of services and continuing our commitment to ensuring all our clients receive the best care possible!


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Elsa Holmes

Job Title: Registered Manager

With a background in residential care and management, Elsa joined Right at Home initially as a CareGiver, fitting in her work around her young child, then progressed to the role of Care Coordinator, all the while studying for a degree in Health and Social Care. Subsequently, she was delighted to accept the post of Registered Manager.


Elsa says: “Having been with the company from the beginning has given me an in-depth knowledge of all the clients and staff, as well as the quality ethos that drives everything we do. I love working in the care sector and I am really committed to ensuring that our clients receive the high standard of care that they deserve.”


Tracy

Tracy Campbell

Job Title: Care Manager

Joined: 2015

Tracy holds a wealth of care experience, having started in residential care at the age of 16 years old, and soon progressed onto a senior, then activities coordinator - all thanks to her passion for helping others and developing her knowledge further. She also became a stroke champion and dementia friend.


Starting at Right at Home East Lancashire & Ribble Valley in 2015, Tracy joined the team as an admin assistant and through her dedication and support, was finally promoted to the position of care manager. Tracy heads our recruitment and new client care package assessments.


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