Right at Home (Wimbledon, Putney & Kingston)

Kingspark Business Centre, 152-178 Kingston Road, New Malden KT3 3ST
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9.9 71 Reviews
  • Right at Home (Wimbledon, Putney & Kingston), New Malden
Right at Home (Wimbledon, Putney & Kingston) delivers professional and high quality care to people who need help in their own homes. Services include companionship, personal care and light household duties. Depending on individual needs and circumstance, post-operative support, home from hospital, holiday and respite cover and managed live-in care are also provided.

All homecare workers from Right at Home (Wimbledon, Putney & Kingston) are very special people who are trustworthy, flexible and reliable. They also have in-depth training and are encouraged to attain further qualifications, with the company demonstrating an on-going commitment to high standards of care, dignity and respect.

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Care Provided by Right at Home (Wimbledon, Putney & Kingston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Andree Kerr (Managing Director)

Funding & Fees Guide for Right at Home (Wimbledon, Putney & Kingston)

  • Prices

  • Monday - Sunday: £36 per hour

    Double on Bank and Public Holidays

Right at Home (Wimbledon, Putney & Kingston) Reviews (71)

Total of 71, showing 41-60
9.9

Right at Home (Wimbledon, Putney & Kingston) has a Review Score of 9.9 (9.926) out of 10, based on 16 reviews in the last 2 years. Over all time Right at Home (Wimbledon, Putney & Kingston) has 71 reviews.

Overall Experience

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Date Published

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Review from David G (Son of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father became too ill to look after my mother we needed someone with patience and understanding to help. The care from Right At Home (Wimbledon and Putney) provided an amazing service, helping my mother to wash and dress, reduce her anxiety and ensuring she was well fed. The care and compassion
shown as well as the respect for my mother's dignity was incredible. She was never rushed and my brother and I felt totally confident that our mother was receiving the best of care. At a very difficult time, we were both appreciative of the kindness and support offered.

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Review from J B (Daughter of Client) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very happy with Right At Home, the service was great, the carers were great with my Mum. We, as a family, who live here with my Mum, got on really well with the carers from Right At Home. We had a great relationship with them.

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Review from K S (Daughter of Client) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely pleased with the care provided by Right at Home for mum.
The carer was faced with challenges from mum who believed she was coping independently as she had always done in the past.
Having care and support every day was a great relief too. They always communicated very well reporting
to us of their success with mum.

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Review from G C (Niece of Client) published on 8 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care they receive is first class and reassuring that they are in safe hands as I live in Devon. My Aunt and Uncle are relying on the carers and are getting to know and trust them.

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Review from Ann S (Daughter of Client) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was relieved to know that when I wasn't around mum was in safe hands and being cared for. The staff were friendly and always contacted me to alert me if mum wasn't well. I would definitely recommend this firm.

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Review from Edith V (Client) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the service excellent. The carers were thoughtful and friendly.

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Review from Katie M (Granddaughter of Client) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every girl that has come to the house is so kind and friendly. Totally recommend.
* So hard working.
*So sweet.
My nan loves you all.
Thank you for understanding my nan's needs.

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Review from Sarah S (Daughter of Client) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team were unfailingly kind, efficient, supportive and respectful. They made the final days bearable and I cannot thank them enough.

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Review from R I (Daughter-in-law of Client) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We happy with the service. It is very helpful and supportive. We feel comfortable with this service.

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Review from Hilary B (Client) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care package given is perfect for our needs. Both the office organisation and 'companionship'/home care.
Critically too the observation and response to the medical needs of a client with severe unpredictable epilepsy.

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Review from Maggie M (Client) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience was very good. All carers were extremely good, professional and friendly. Called Dr/district nurses etc. Have helped in many ways, talking etc. I would recommend Right At Home (Wimbledon, Putney & Kingston).

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Review from Nathan G (Client) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

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Review from Fran S (Daughter of Client) published on 9 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home went above and beyond for my father. I could not have asked for a better service. Thank you for everything you have done.

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Review from Bernard W (Brother of Client) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very kind and helpful. Nothing Seems to be too much trouble for them to do.

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Review from Julie O (Daughter of Client) published on 2 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Right at Home are extremely professional as well as truly caring. The initial assessment of my mother, who has dementia, was thorough and we were given some helpful advice too. I live 200 miles away from my mother so communication with all carers is of key importance to me. I was updated
with anything that I should know and I was able to speak to the carers and the Out of Hours team at any time without feeling I was putting on them. The carers formed good relationships with my mother and the level of care was evident. I have employed a PA to care for my Mum so use Right at Home when the PA is sick or on holiday. They are so flexible and nothing is too much bother. I have complete confidence in using this agency and recommend them most highly.

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Review from Dragoslava J (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carers. All carers are very helpful.

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Review from Jack K (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy...

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Review from Kathleen S (Client) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and all my family are very satisfied with the pleasant and efficient service they give.

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Review from Alexander H (Client) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The women who have visited us are friendly, helpful and always happy. The jobs they do are good - hoping to keep them for a long time.

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Review from Sally B (Client) assisted by family/friend published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is very good and the carers are very helpful.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Right at Home (Wimbledon, Putney & Kingston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Right at Home (Wimbledon, Putney & Kingston) is calculated as follows: ( (89 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Wimbledon, Putney & Kingston) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (3)

Andree

Andree

Job Title: Managing Director/Registering Manager

Joined: 2011

Andree opened Right at Home (Wimbledon, Putney & Kingston) in 2011 after experiencing for herself, as her mother’s health was deteriorating, how difficult it was to arrange quality, trusted care at home for a family loved one.


Abbie

Abbie

Job Title: Care Manager

Joined: 2016

Abbie has worked within the care industry for 8 years as a Carer, Senior Carer and Care Coordinator. She is now our Care Manager. Clients would describe her as energetic, outgoing and approachable. Abbie is committed to her own personal development and therefore she is a great role model for Caregivers who she continually encourages to develop their own skills.


Enrica

Enrica Simone

Job Title: Recruitment and Training Coordinator

Joined: 2022

Enrica has worked in care since 2020 She has progressed from CareGiver to Senior CareGiver and Team Leader. She is now our Recruitment, Training and Social Media Coordinator.


Enrica is full of enthusiasm and energy and makes Induction and Refresher Training fun and relatable.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Wimbledon, Putney & Kingston) to verify any information. View our terms and conditions. Right at Home (Wimbledon, Putney & Kingston) has a Platinum Service – more info.