Right at Home (Wimbledon, Putney & Kingston)

Kingspark Business Centre, 152-178 Kingston Road, New Malden KT3 3ST
Submit a Review
9.9 71 Reviews
  • Right at Home (Wimbledon, Putney & Kingston), New Malden
Right at Home (Wimbledon, Putney & Kingston) delivers professional and high quality care to people who need help in their own homes. Services include companionship, personal care and light household duties. Depending on individual needs and circumstance, post-operative support, home from hospital, holiday and respite cover and managed live-in care are also provided.

All homecare workers from Right at Home (Wimbledon, Putney & Kingston) are very special people who are trustworthy, flexible and reliable. They also have in-depth training and are encouraged to attain further qualifications, with the company demonstrating an on-going commitment to high standards of care, dignity and respect.

Show Right at Home (Wimbledon, Putney & Kingston) on the Map

Care Provided by Right at Home (Wimbledon, Putney & Kingston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Andree Kerr (Managing Director)

Funding & Fees Guide for Right at Home (Wimbledon, Putney & Kingston)

  • Prices

  • Monday - Sunday: £36 per hour

    Double on Bank and Public Holidays

Right at Home (Wimbledon, Putney & Kingston) Reviews (71)

Total of 71, showing 61-71
9.9

Right at Home (Wimbledon, Putney & Kingston) has a Review Score of 9.9 (9.926) out of 10, based on 16 reviews in the last 2 years. Over all time Right at Home (Wimbledon, Putney & Kingston) has 71 reviews.

Overall Experience

  • 63
  • 8
  • 0
  • 0
  • 0

Date Published

71
8
13
16
55

Review from Nicole R (Daughter of Client) published on 3 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home were the best we could have wished for in the circumstances we found ourselves in when my dad came home from hospital. In the 6 months they looked after him, they became like family. They messaged me so I knew how he was as we didn't live near him. They kept communications with us with
health and hospital. Nothing was a problem with them. My dad was extremely happy with the level of care and friendship they gave him. We have moved him closer to us now and that's the only reason we are no longer with you. I can't thank you all enough for giving me peace of mind.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jason R (Son-in-law of Client) published on 7 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was in a hospital with a water infection and having the onset of dementia A care package was sorted out by Wandsworth Social services. Right at home in Wimbledon was the company that social services used the care was fantastic My father-in-law was happy with the carers which meant we
were happy with the care that he was receiving as we live the other side of London from my father-in-law. The carers were a go-between for us so any time he needed food or doctors appointments this was all sorted by the company they were fantastic.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Walter H (Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer has been an outstanding caregiver. I was badly incapacitated after a hip replacement surgery and my wife was stricken with shingles. Without my carers, we would not have survived. He took over with care and great proficiency. I cannot rate him too highly

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Claire O (Daughter of Client) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers to date (2 weeks) 3 times daily have been competent, kind and efficient. Occasionally a few logistical problems on timing coordination.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen D (Wife of Client) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and care given to my husband has been absolutely excellent. The staff have been tremendous. I cannot ask for more. Thank you to all concerned with my husband's care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew W (Son of Client) published on 26 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy with the service she gets from Right at Home she finds the carers very polite and professional also their time keeping is prompt and if they're running late they phone to let her know and keep her updated which is a great relief to my mother as she does get very stressed when
people keep her waiting as she gets confused very quickly. I also find the office management are very polite, friendly, professional and prompt when I've changed my mum's care times. Overall I'm very happy with the service from Right at Home and I would definitely recommend them to friends and family in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robert E (Client) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First week of care very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rosemary B (Client) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has overall been excellent - all carers are very good and some are truly excellent and I can find no fault with them at all. I am very happy with the service and no complaints whats so ever. This experience of being cared for is new to me and overwhelming at times, but the staff here have
been nothing but reassuring and easy to work with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nick D (Client) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall happy with standards of service. All care workers had a great sense of humour, very appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Violet W (Client) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with service provided. All the girls are lovely and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carolyn C (Daughter of Client) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very grateful to all the carers, for the help and care they provide for mum at this very difficult time for us as a family. I have been with this agency since my mother has been receiving palliative care, and all the carers are sympathetic to this. I find they can be irregular with timing,
as such this doesn't affect us too much because of the state of mums health.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Right at Home (Wimbledon, Putney & Kingston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Right at Home (Wimbledon, Putney & Kingston) is calculated as follows: ( (89 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Wimbledon, Putney & Kingston) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Andree

Andree

Job Title: Managing Director/Registering Manager

Joined: 2011

Andree opened Right at Home (Wimbledon, Putney & Kingston) in 2011 after experiencing for herself, as her mother’s health was deteriorating, how difficult it was to arrange quality, trusted care at home for a family loved one.


Abbie

Abbie

Job Title: Care Manager

Joined: 2016

Abbie has worked within the care industry for 8 years as a Carer, Senior Carer and Care Coordinator. She is now our Care Manager. Clients would describe her as energetic, outgoing and approachable. Abbie is committed to her own personal development and therefore she is a great role model for Caregivers who she continually encourages to develop their own skills.


Enrica

Enrica Simone

Job Title: Recruitment and Training Coordinator

Joined: 2022

Enrica has worked in care since 2020 She has progressed from CareGiver to Senior CareGiver and Team Leader. She is now our Recruitment, Training and Social Media Coordinator.


Enrica is full of enthusiasm and energy and makes Induction and Refresher Training fun and relatable.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Wimbledon, Putney & Kingston) to verify any information. View our terms and conditions. Right at Home (Wimbledon, Putney & Kingston) has a Platinum Service – more info.