Aim24 Care Reading

Office 132, Regus House, 400 Thames Valley Park Drive, Reading RG6 1PT
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7.8 12 Reviews
  • Aim24 Care Reading, Reading
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Care Provided by Aim24 Care Reading

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Racheal Phiri (Branch Manager)
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Aim24 Care Reading Reviews (12)

7.8

Aim24 Care Reading has a Review Score of 7.8 (7.800) out of 10, based on 1 reviews in the last 2 years. Over all time Aim24 Care Reading has 12 reviews.

Overall Experience

  • 3
  • 5
  • 3
  • 1
  • 0

Date Published

12
0
0
1
11

Review from Deborah S (Daughter of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father really likes the carers who come to see to him, always go above and beyond just looking after him. I have met them a couple of times and they are really pleasant and friendly.
My only criticism is (actually more of a procedural issue, and it only happened once) if they are coming by public
transport as some do, I understand you have no control over traffic, we are all aware of how bad traffic in the area is, but really would like a call to say running late, just so I can let my father know as he could either be stuck in bed waiting or downstairs waiting for breakfast, just so he doesn't work himself up and also to stop him calling me at work every five minute to say they aren't here yet.
Apart from that, I have actually no issues whatsoever. They make a big difference to him, to his mental state. He talks about them a lot in such a nice friendly way. Well done, keep it up.

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Review from Tricia T (Daughter of Client) published on 24 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are professional, helpful and have gone the extra mile for looking after my relative. They have covered short notice requirements. Thanks to all the staff for their support.

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Review from Ray H (Husband of Client) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Individual carers have been good but often arrive with no briefing of the patient's condition or needs. Management of carers' locations has been most inefficient, so they have been driving all over the place. Most difficult to accept is the uncertainty of who is the next carer? When will she come? Why
is she so late? My wife gets extremely anxious and we just can't take any more.

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Review from Yvonne L (Client) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found Home Angels provide an excellent service and always go the extra mile at short notice.

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Review from M J (Client) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I've reviewed as satisfactory. If bedtime service matched morning, it would have been good or excellent.

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Review from J A (Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Bad times - ignored.

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Review from K P (Client) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a disabled widower living alone, I find I am extremely well looked after. Organisation of the agency is poot, carers seem to leave regularly.
I have 4 care visits daily, my main needs at tea which consists of a collected frozen meal is microwaved by carers.
I pay for half of my keep. The council
pay the rest.

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Review from Margaret S (Wife of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Angels have been caring for my husband for 2 months.
I find them cheerful, very caring and pleased to have them care for my husband.

Reply from Nicola Passfield, Deputy Manager at Aim24 Care Reading

Many thanks for your lovely comments about the team.


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Review from Catherine C (Client) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the service very good on the whole. There are one or two of the workers who are better than others, the ones who are good, are very good.

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Review from Douglas H (Son of Client) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With the exception of a few incidents of missed attendance through poor communication, I've been very satisfied with the services provided by each carer.

Reply from Nicola Passfield, Deputy Manager at Aim24 Care Reading

Thank you for your honest response we appreciate your Honesty so we can improve our services for every client.


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Review from J F (Client) assisted by family/friend published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience is that the carers are good in what they do for me, ie dressing and undressing me and providing a drink and meal. With regards to washing me and my hair, washing it is not so good, my son complained about this and was visited by the care agency manager to try and resolve this.
The carers
are always polite and cheerful which does help me a lot, without their effort, I would probably be in a care home or worse. I suppose with the amount of time they have to attend me a lot gets achieved and I am grateful for that.

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Review from Sarah T (Daughter of Client) published on 6 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Within a few days of Home Angels starting to care for my mum, her condition deteriorated. The carers waited with mum until the ambulance arrived they liaised with the GP and rapid response team to enable us to keep our mum at home. They constantly kept us informed. Since then they have provided excellent
care for our mum and continue to monitor her condition carefully.

Reply from Nicola Passfield, Deputy Manager at Aim24 Care Reading

Thank you for the lovely review we will pass this onto the staff involved and will continue to support your mum and yourselves.


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Current Review Score: 7.8 (7.800)

Overview of Review Score

The Review Score of 7.8 (7.800) out of 10 for Aim24 Care Reading is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Aim24 Care Reading is calculated as follows: ( (4 Excellents x 5) + (1 Goods x 4) ) ÷ 5 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aim24 Care Reading is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Aim24 Care Reading

What Type of Services does Aim24 Care Reading offer?

Aim24 Care Reading offers Home Care.

How many Carers does Aim24 Care Reading employ?

Aim24 Care Reading employs 59 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aim24 Care Reading to verify any information. View our terms and conditions. Aim24 Care Reading has a Basic Service – more info.