Scott Care Ltd

Unit 71 Riverside, 3 Riverside Es, Sir Thomas Longley Road, Medway City Estate, Rochester ME2 4DP
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4 Reviews
  • Scott Care Ltd, Rochester
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Care Provided by Scott Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Scott Care Ltd
  • Person in charge
  • Kim Slater (Branch Manager)
Are you the Owner/Manager of Scott Care Ltd? View your Advertising Options

Scott Care Ltd Reviews (4)

Over all time Scott Care Ltd has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 1

Date Published

4
0
0
0
4

Review from Natalie H (Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Scott Care for over 10-years and are very happy with the services they offer. They care for two family members. Nothing is ever too much trouble; I would say they go above and beyond. All the staff are very friendly and very well trained, which has taken a lot of stress away from the family
knowing they are on hand.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shaun R (Son of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been having help from Scott Care since 2018 with personal care for my mother-in-law six mornings a week. This help is proving to be invaluable. The carers are entirely reliable, very professional and capable, and they look after her respectfully and with kindness.
The carers are all so thoughtful
and kind and cannot help enough. I wouldn’t hesitate to recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from James T (Son of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Scott Care's service for 5-years now. The service they provide is fantastic, and we are over the moon with how well they care for Mum.
They have a lovely team of care workers that Mum absolutely loves! They remembered her birthday last month, which made her day!
The carers provide
personal care and domestic duties very well!
10 out of 10!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jeannette F (Daughter of Client) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Rubbish. The office is not open when you need to get in touch. The office staff don't get in touch. They make the carers do it. They never have enough staff to cover when people are off. They don't always come when they are meant to.

Reply from Scott Care Ltd, Marketing at Scott Care Ltd

Dear Jeannette,
Please accept our sincere apologies for any distress we may have caused you and your father during this breakdown in communication. We take all feedback and complaints seriously with the safety and wellbeing of our service users being of the upmost importance to us. We have tried contacting you via different means of communication as we would like to discuss this with you further and reassure you that you father is certainly in good hands. We shall continue to attempt contact with you because your opinion matters to us.
Thank you for your 5 stars for being treated with dignity and high score on our care / support level, this does mean a lot to us. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Scott Care Ltd

What Type of Services does Scott Care Ltd offer?

Scott Care Ltd offers Home Care.

How many Carers does Scott Care Ltd employ?

Scott Care Ltd employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Scott Care Ltd to verify any information. View our terms and conditions. Scott Care Ltd has a Basic Service – more info.