Catto Homecare

5 Hamesmoor Way, Mytchett, Camberley GU16 6JG
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9.9 22 Reviews
  • Catto Homecare, Camberley
Catto Homecare offers privately funded personal care, support services and companionship to adults and older people with MS, various types of dementia, arthritis, osteoporosis, stroke / TIA's, amputations, COPD, Parkinson's, renal failure, cellulitis, long-term COVID, cancer and of course broken bones among other conditions. Most referrals are generated by word of mouth.

Catto Homecare also offers live in care and this can extend to 24 hour care if needed, for example at end of life or for a rehabilitation period from a fracture.

Staff are trained to provide a high quality of care and attention to detail. Carers are all able to provide lymphatic drainage on legs for those with Lymphedema.

Companionship or going for a walk in wheelchairs as well as taking clients to regular appointments is a growing area of the business and sometimes attending hospital appointments is needed if family are unable to attend.

Catto Homecare also offers a check in service e.g., not being time specific but a call in the afternoon to check on the person and ensure all is well.

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Care Provided by Catto Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Catto Homecare
  • Person in charge
  • Wendy Catto (Registered Manager)

Catto Homecare Reviews (22)

Total of 22, showing 1-20
9.9

Catto Homecare has a Review Score of 9.9 (9.949) out of 10, based on 13 reviews in the last 2 years. Over all time Catto Homecare has 22 reviews.

Overall Experience

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Review from C W (Wife of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto Home Care have offered my husband the most excellent care. He would receive a visit twice daily and at every visit not only would the carers be extremely professional but also happy, cheerful, very prompt, and efficient.
It has been a pleasure to welcome them into my house and my life.
They
come highly recommended.

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Review from Niall W (Son-in-law of Client) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is over three and a half years ago since I put the call into Catto's office, looking for more details as we searched for care for my elderly Father in Law who suffers with Alzheimer's.
Any anxieties about letting people into his home quickly dissipated. The manager and her team were helpful, observant
and caring, whilst also passing on feedback and recommendations. Be it simple things, like letting us know we were low on cat food (He is feeding them too much again - maybe we should organise it into containers so he knows how much to give them each morning and evening!) or liaising with the GP, District Nurses or Hospital.
I am not sure how we would have coped with some of the challenges that arose along the way without their support and the manager's pragmatic advice.
We are enormously grateful for the care provided and have no hesitation in recommending them.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you Niall. Much appreciated. Yes, those containers for the cats really helped. Often we forget about the little things that can make a significant difference.


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Review from Leslie W (Son of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at Catto Homecare have been fabulous from the day they took over looking after my elderly father. He has always been very challenging with various health issues, but the care team have been able to look after him so well. They are all very professional and caring with him, they
are always on time and have a lovely relationship with him. Catto has certainly taken the pressure off us as a family and are always in contact if there is ever a problem with my Dad. I cannot praise them all enough.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much. Really appreciate you taking the time to write this.


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Review from Gill I (Daughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto Homecare were recommended to me by a friend when my mother needed help at home.
From the beginning it was clear that the manager and all the staff were extremely professional and caring, giving us confidence from the start. The manager spent time with my Mother to get an understanding of her
needs, food preferences, likes and dislikes etc. which was relayed to the team. We were provided with a weekly update of who would be attending along with photographs of everyone. I would have no hesitation in recommending them, they really did go above and beyond in the care of Mum

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your review. Really appreciate your feedback.


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Review from A W (Daughter of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very lucky to have found Catto Homecare. They provide much needed wrap around care for my father and support for us, as a family, as we navigate his increasing need for help. I cannot stress enough how we have found all the team utterly and genuinely caring and respectful. They work exceptionally
as a well structured, communicative, organised, and knowledgeable team. I have come to rely on Catto for proactive and practical advice and frankly impressive solution finding skills. Catto has my complete trust and it’s well earned.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your lovely comments. The whole team enjoy undertaking visits with you.


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Review from Debbie H (Daughter of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2021 my parents reluctantly agreed to have care, after working in care myself I knew some of the pitfalls of choosing the right agency. I can honestly say from the first telephone call to the Catto Homecare office, the manager's visit and how she engaged with my parents, I can't fault the service
and would highly recommend the agency. All the staff are very professional, kind and caring. My parents have regular carers, they know who is coming in weekly and enjoy the visits. The agency’s communication is excellent and if anyone from the team has any concerns or worries they let me know.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your kind words. We appreciate your continued support.


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Review from Cheryl M (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Catto Homecare for several years now and we continue to be very happy with the care and consideration given to my father. My father isn’t always easy and the staff are always kind and patient with him. On the rare occasion we have had any concerns the issue has been dealt with immediately.
I’d highly recommend this company when looking for care for yourself or a family member.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for doing this review. Much appreciated. Can you believe it has been eight years we have been visiting? Again, thank you.


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Review from Suzanne S (Niece of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto Homecare have looked after my Uncle so wonderfully for the past nine years. The management and staff went above and beyond the ‘call of duty’ in order to provide my Uncle with the very best care possible.
During the past few months my Uncle's care had to be 'stepped up' to include 'live in'
and 'waking night' cover. It was wonderful to know that my Uncle did not want for anything, even the liaising directly with the GPs and District Nurses and the ordering of his medication was 'seamless'. Thankfully all the end of life process was well managed and my Uncle was able to pass away peacefully.
The cheerful and dignified care enabled my Uncle to have his wish of remaining in his own home and having someone by his side right until the very end - I cannot thank them enough for their kindness and professionalism.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your kind words. We all knew your uncle really well over the nine years and thoroughly enjoyed looking after him.


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Review from Hermione M (Relative of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto Homecare is providing the most wonderful care for my uncle and has provided, previously, the most fantastic care for my stepmother.
Day to day the care has always been incredibly kind and efficient. The care given during the difficult times of end-of-life care for my stepmother was just beyond
words and I will be forever grateful.
I just can’t praise them highly enough and feel very lucky to have found them in 2018.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your review. It is greatly appreciated.


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Review from Ann C (Daughter of Client) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto Homecare continues to provide first-class support to my mother, they literally make her feel good, in contact with the outside world and cared about. The family find Catto invaluable with their advice and feedback, helping us all to overcome general stresses and strains related to my ageing
mother's lifestyle. I speak for our whole family when I say that we cannot recommend them highly enough.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much. Really appreciate your kind comments.


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Review from Nicole C (Relative of Client) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto Homecare has been instrumental in providing ongoing care for my elderly relative. They have a wealth of knowledge, enabling them to support her in a positive way, particularly regarding her dementia care, which is very reassuring for both my elderly cousin and myself. As my cousin’s health has
changed over the past couple of years, they have adapted their care package, often going beyond the call of duty to help. As a result, she is happier and more relaxed in herself and I, as her closest family, am relieved to know she is being well supported. Catto’s service is highly professional. The carers are delightful.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much, Nicole. We appreciate your lovely comments.


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Review from A W (Client) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are delighted to be able to help me. They keep looking for extra things that they can do for me. They are very pleasant and also very competent. The organisation is well managed and the staff arrive close to the advertised time, considering the traffic in the surrounding area.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your kind comments. We really appreciate your support too.


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Review from N C (Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the service and care that I received over 5 months.
Carers were always on time and cheerful.
They executed their role with dignity and cheerful chatter.
They made me very happy and left me feeling more able to cope with my situation.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your kind comments. Really appreciate you writing this review for us.


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Review from Stephen W (Son of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were advised by a friend to contact Catto Homecare who is an independent local agency that employs a well-qualified team of care workers. One of the main benefits for us was to receive a weekly list in advance as to which carers were attending and that the same daily visit times were adhered to.
My parents have appreciated receiving visits from the same small team of workers during the pandemic. We also had the reassurance they were protected by staff wearing face masks at all times from March 2020. As far as I am aware, no Catto carers were ever infected with COVID, and luckily, my parents remained COVID free. Any family requests to Catto management were always promptly dealt with. A significant amount of extra support and great teamwork was displayed when other multidisciplinary team members were involved to upgrade various equipment. We really appreciate all they have done for my family and would certainly recommend them to others looking for a standard of care.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for taking the time to write this lovely review.


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Review from Valerie R (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager at Catto and her team of wonderful carers, literally saved our lives last year. Looking after a mother-in-law with Alzheimer's on a rapid decline is not only heart-wrenching but also puts a huge strain on daily life. The carers at Catto were like a ray of sunshine every day, nothing was
too much trouble and their expertise allowed for dignity to be maintained. When lockdown restrictions were eased they would take her out to garden centres, M&S and shopping malls just to give her a change of scenery and provide her with coffee and cake. Every time a new/additional carer was introduced, the manager would join to provide a thorough hand-over to ensure Mum's all-important routines were upheld. I really couldn't recommend them enough, and if you or someone you know needs some help to make life a little easier and happier, then calling Catto is a great start!

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much Val. Really appreciate all your kind words. Hope all is well with you both.


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Review from H R (Daughter of Client) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the ladies we have had to the house have been amazing, to be honest. All are kind, understanding and helpful. Not just with him, but also with Mum too. One lady, in particular, has gone out of her way to help Mum out as I'm not always around due to work commitments. I can say in all honesty that
since having the ladies from Catto, Mums stress levels are much better. Love to them all.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for this testimonial. The team really appreciates it.


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Review from Marjorie M (Client) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very caring and helpful, friendly and willing to help in any way they can and respectful.

Reply from Wendy Catto, Manager at Catto Homecare

We deeply appreciate all the positive comments. Thank you so much.


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Review from J H (Client) assisted by family/friend published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with this home care agency for three years, and while they are more expensive than my previous carers, they are well worth the extra cost. Their registered manager is excellent, very good at choosing her staff, very helpful and good at giving advice. From time to time, she personally cares
for me. The office is run by a very competent manager who is readily available if I have any problems. The schedule of carers varies from week to week, and there are seven carers in total, and they are all good. They all come at the precise time that they are due every day, which is incredible. Overall, the service provided is unbelievably high, and I am really thankful.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your lovely comments. We know you appreciate our good timekeeping.


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Review from Sarah B (Daughter of Client) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living aboard, the Catto team give me great peace of mind my mother is being very well cared for by wonderful carers, especially during these uncertain times. Thank you to everyone at Catto for your committed and excellent care you provide.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much Sarah for this lovely testimonial. It is appreciated as so many potential clients look us up online to conduct their research.


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Review from Fergus W (Son of Client) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Catto team have looked after my mother for the last 2-years. During that time, they provided excellent care and ensured the well being of my mother in every respect. All the staff were very friendly and went out of their way to make sure my mother's needs were catered for. I would highly recommend
their services.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your review. We really appreciate this.


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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Catto Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Catto Homecare is calculated as follows: ( (75 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Catto Homecare is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Wendy

Wendy Catto

Job Title: Registered Manager

Joined: 1998

Postgraduate Certificate in Dementia Studies (Merit) from Stirling University


Food Hygiene Diploma (currently studying)


Moving and Handling with Risk Assessment


PTLLS - Preparing to Teach in the Life Long Learning Sector


NVQ4 Leadership and Management in Care


Frequently Asked Questions about Catto Homecare

What Type of Services does Catto Homecare offer?

Catto Homecare offers Home Care.

How many Carers does Catto Homecare employ?

Catto Homecare employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Catto Homecare to verify any information. View our terms and conditions. Catto Homecare has a Platinum Service – more info.