Catto Homecare

5 Hamesmoor Way, Mytchett, Camberley GU16 6JG
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9.9 22 Reviews
  • Catto Homecare, Camberley
Catto Homecare offers privately funded personal care, support services and companionship to adults and older people with MS, various types of dementia, arthritis, osteoporosis, stroke / TIA's, amputations, COPD, Parkinson's, renal failure, cellulitis, long-term COVID, cancer and of course broken bones among other conditions. Most referrals are generated by word of mouth.

Catto Homecare also offers live in care and this can extend to 24 hour care if needed, for example at end of life or for a rehabilitation period from a fracture.

Staff are trained to provide a high quality of care and attention to detail. Carers are all able to provide lymphatic drainage on legs for those with Lymphedema.

Companionship or going for a walk in wheelchairs as well as taking clients to regular appointments is a growing area of the business and sometimes attending hospital appointments is needed if family are unable to attend.

Catto Homecare also offers a check in service e.g., not being time specific but a call in the afternoon to check on the person and ensure all is well.

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Care Provided by Catto Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Catto Homecare
  • Person in charge
  • Wendy Catto (Registered Manager)

Catto Homecare Reviews (22)

Total of 22, showing 21-22
9.9

Catto Homecare has a Review Score of 9.9 (9.949) out of 10, based on 13 reviews in the last 2 years. Over all time Catto Homecare has 22 reviews.

Overall Experience

  • 22
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Date Published

22
0
1
13
9

Review from Lois S (Daughter of Client) published on 5 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto Homecare has worked with my mother for the last 7 years. Their care and support for my mother and myself has been exemplary. The manager has supported me through my mother's journey with dementia.
Catto carers have been consistent, knowledgeable and committed to caring, always going the extra
mile.
Catto enabled my mother to fulfil her wish to die at home and the manager was with my mother when she died, she supported me with telling doctors, coroners etc.
From the moment I met the manager 7 years ago, I knew any company she managed would be excellent, she was always at the end of the phone and managed any emergency wonderfully, always keeping me informed and when mum fell and was in hospital for 2 weeks, she attended meetings with me to arrange discharge .
All in all, Catto Homecare deserve the highest award going definitely an excellent company with the highest standards of client centred caregiving.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philippa W (Daughter of Client) published on 6 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Catto highly enough. Since our first contact Catto have provided a thorough, thoughtful, compassionate and friendly service. The set up of our system at home to care for my father was very well thought through for his ease, and comfort, safety for the carers, and minimising the impact
on the rest of the household. The small group of regular,well trained Carers were friendly and efficient, striking good rapport with both my father and the rest of the family including shy teenagers who could have reacted against the presence of carers daily in the house.
The systems of communication and record keeping were exemplary encouraging ease of continuity between carers, family and care home. Over all we were really pleased to have found this company and to have had their assistance in caring for my father and cannot thank them enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Catto Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Catto Homecare is calculated as follows: ( (75 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Catto Homecare is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Winner of 'Going above and beyond the call of duty'

Recipient: Catto Homecare

Date: Thursday 03 Jul 2014 More details

Postgraduate Certificate in Dementia Studies (with merit)

Recipient: Catto Homecare

Date: Thursday 13 Jun 2013 More details

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Meet the Team (1)

Wendy

Wendy Catto

Job Title: Registered Manager

Joined: 1998

Postgraduate Certificate in Dementia Studies (Merit) from Stirling University


Food Hygiene Diploma (currently studying)


Moving and Handling with Risk Assessment


PTLLS - Preparing to Teach in the Life Long Learning Sector


NVQ4 Leadership and Management in Care


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