Consummate Care (UK) Ltd

1st Floor, Kensington House, 50-52 Albany Road, Earlsdon, Coventry CV5 6JU
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9.9 14 Reviews
  • Consummate Care (UK) Ltd, Coventry
Rated 'good' by CQC (July 2018).

Consummate Care (UK) Ltd are registered with the Care Quality Commission to provide personal care for individuals in their own homes.

They operate across Coventry, Birmingham, Walsall and the West Midlands, delivering a trained and dedicated home care service that upholds the principles of rights, choice, dignity and privacy to all people and they acknowledge the differences in ethnic, cultural, and religious backgrounds.

Assessments can be booked, free of charge and with no commitment, to assess a clients' care needs and outline the service which suits the person.

Staff work with the individual, their family (if requested) and other healthcare professionals to ensure that the best outcomes are reached.

All staff are fully trained and have a comprehensive background check.

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Care Provided by Consummate Care (UK) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Consummate Care (UK) Ltd
  • Person in charge
  • Dawn Harrison (Registered Care Manager)

Funding & Fees Guide for Consummate Care (UK) Ltd

  • Prices

  • Fees range from £20.36 per hour to £25.50 per hour depending on the level of care or support that is required.


    Live-in care packages start at £1500.00 per week, depending on the level of care or support required.

  • Consummate Care (UK) Ltd provides private funded care and support throughout the West Midlands.

Consummate Care (UK) Ltd Reviews (14)

9.9

Consummate Care (UK) Ltd has a Review Score of 9.9 (9.903) out of 10, based on 12 reviews in the last 2 years. Over all time Consummate Care (UK) Ltd has 14 reviews.

Overall Experience

  • 11
  • 3
  • 0
  • 0
  • 0

Date Published

14
4
5
12
2

Review from D P (Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm Consummate Care have proved to be flexible compassionate and thoughtful in providing an excellent service following recent surgery. They were professional in adapting to my increased needs and making me feel secure and valued. This helped enormously with my recovery there were hiccups but we got
through them and everyone has always Supported me brilliantly. I'm delighted with the service and cannot recommend them highly enough. It takes a little while, but the journey is worth it thank you, Consummate Care.

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Review from M B (Wife of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first contact with Consummate Care was in June 2024. Our initial assessment was very thorough & impressive. All staff from managers to carers are kind & respectful. The managers are easily contactable and helpful. The carers have been carefully matched to our circumstances. They are well trained
& have been quick to learn of my complex needs. They work as a team with us and adapt to minor daily changing needs. They are well supervised and appear happy working for CC.

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Review from B C (Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great company, good carers who arrive on time and are friendly.
The head office are very responsive, they respond to your call. Treat my father with dignity and always on time.
Also, they inspect their carers work to ensure quality is there.

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Review from Ewelina C (Daughter of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the Consummate Care office are very friendly and helpful. The carer sent to my mother has been very efficient and kind to my mother, also does a very good job at doing what we ask her to do.

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Review from J G (Husband of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consummate Care has delivered everything that they said they would when I transferred from another agency. My wife has had the same carer every day and she has carried out all of the duties on my wife's care plan very well. In addition, Consummate Care has provided transport to medical appointments
and a social occasion.

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Review from L C (Daughter-in-law of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers really care for my mother-in-law. She enjoys their company and appreciates their patience and kindness in not rushing her despite their busy schedules and respectfully helping her remain as independent as possible. I have also especially appreciated their support the last couple of months
with keeping on top of the washing. As a family, we all very much appreciate the service the team provides.

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Review from J C (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum has been given by Consummate Care. All the carers are excellent, particularly one carer who is especially good with my mum and looks after her very well. All the carers and office staff are excellent.

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Review from A R (Daughter of Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has had Consummate Care for her needs for a year now. During that year, there have had to be a number of changes due to Mum's changing needs. These have been dealt with swiftly by the office and put into place speedily. Mum's main carer is fantastic, Mum considers her a friend and wishes she didn't
have days off (bless her). All of Mum's needs are met although there have been occasions where one of the newer carers has not understood those needs fully. At those few occasions, a phone call has sorted the problem. Be assured the carers and staff do a fantastic job in sometimes very difficult circumstances.

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Review from Joan M (Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Consummate Care is excellent. I have been with them for ten years I think this month and I have nothing but praise for them. The carers are lovely and give me first class care, I can’t praise them enough.
The girls in the office are lovely as well, always willing to help me. I cannot
fault the care I receive at all.

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Review from Charlotte H (Daughter of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was completely satisfied by the love and care we received from Consummate Care. They supported us at every opportunity and I felt great comfort knowing that Dad was in safe hands. The staff and in particular the management went above and beyond to help support my family and we are extremely grateful.

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Review from Dominic F (Son of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has some wonderful carers who are very loving and have created a real bond with her. They are very helpful and patient and her most regular carers almost feel like part of the family.
The company staff are always helpful to our needs when we have requests such as extra care when I am on holiday.
I
feel happy and confident with the service provided to my mother.

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Review from T W (Daughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review for my mother and myself.
To inform you that the care my mum receives from a particular carer is outstanding!
The quality of care, compassion, empathy and respect is more than 5 stars!
Every day my mum is greeted with a smile also the family, always chats whilst doing her
care and makes sure my mum has her medication allowing her time with mobility, washing and dressing. Always makes sure my mum is safe within herself and her surrounding area. Keeps areas clean and tidy ensuring infection control/hygiene is met. Deserves a medal!

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Review from Mary E (Niece of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live a long way away from my auntie and can only visit monthly. The care she receives is second to none. The carers and management are the best my auntie has ever had. She is 104 this year and if it wasn't for the staff, she wouldn’t be here. Keep up the good work and we can’t thank you enough for
helping us through this pandemic as well. God bless you all.

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Review from Sardip D (Son of Client) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been a client of Consummate Care in Coventry for my father over three years and during this time he has received an excellent service, from the initial intervention right through to meeting the ever-changing demands of his care needs. More recently with his health getting worse, the care staff
have continued to be really helpful and friendly, always going beyond just the basic needs.
I highly recommend Consummate Care.

Reply from Alan Pitcher, Care Manager at Consummate Care (UK) Ltd

Thank you for taking the time to write your feedback and your generous comments. I am pleased that you and your father are happy with the service and I will pass on your kind comments to the carers who come to see him.


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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Consummate Care (UK) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Consummate Care (UK) Ltd is calculated as follows: ( (65 Excellents x 5) + (7 Goods x 4) ) ÷ 72 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Consummate Care (UK) Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Dawn

Dawn Harrison

Job Title: Registered Manager

Joined: 2024

Dawn is our newly appointed Registered Manager for Consummate Care! She recently joined the company in October 2024 and has many years of experience in care and care management roles.


Samantha

Samantha Wood

Job Title: Compliance Manager

Joined: 2022

Samantha joined Consummate Care in February 2022 and has a degree in Health and Social Care. She is currently the Compliance Manager.


Samantha has a history of working in care dating back to 2006 when she started as a care assistant in a residential home in her hometown of Nuneaton. While working here her passion for care was formed and she went on to complete his NVQ Level 3 and secure a position as Care Coordinator. She completed many different qualifications such as Advanced Dementia, Safeguarding, Technology Enabled Care and Moving and Handling Train the Trainer.


After 6 years in a Residential Home Samantha then moved into Domiciliary Care as a Team Leader but she quickly progressed to Risk and Safety Manager and Chief Assessor. This allowed her to grow professionally and now has extensive knowledge of health and social care, especially when it comes to what the service users need.


Samantha has always had a passion for care and is keen to pursue her interests in this field. When she is not working, she is enjoying time with her family.


Izabella

Izabella Jere

Job Title: Care Coordinator and Trainer

Joined: 2023

Izabella joined our team in July 2023 as a Care Coordinator!


Having worked in the Care industry for many years, she has gained lots of experience, both as a carer and a care coordinator. She has also been newly appointed as our in-house trainer after gaining the experience, knowledge and qualification to train our care staff


Marihah

Marihah Mir

Job Title: Coordinator, HR and Finance

Joined: 2021

Marihah joined Consummate shortly after she graduated from Aston University in Business and Economics, back in 2021


She is the youngest of the team and enjoys spending time with her friends and family when she is not working


Noorie

Noorie Siddiqi

Job Title: Marketing Manager

Joined: 2023

Noorie joined the team back in 2023 and excels when it comes to the Marketing side of things


She plays a huge role in welcoming in new clients to Consummate with a friendly face


Frequently Asked Questions about Consummate Care (UK) Ltd

What Type of Services does Consummate Care (UK) Ltd offer?

Consummate Care (UK) Ltd offers Home Care.

How many Carers does Consummate Care (UK) Ltd employ?

Consummate Care (UK) Ltd employs 57 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Consummate Care (UK) Ltd to verify any information. View our terms and conditions. Consummate Care (UK) Ltd has a Platinum Service – more info.