Above & Beyond Care Ltd - Ipswich

Basepoint, 70-72 The Havens, Ransomes Europark, Ipswich IP3 9SJ
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8.7 29 Reviews
  • Above & Beyond Care Ltd - Ipswich, Ipswich
Above & Beyond Care Ltd is a family owned company, their main aim is to focus on supplying a person centered, high quality domiciliary care service. The company offers a range of care services to individuals within the Ipswich & surrounding areas. Expert staff will ensure clients receive quality of care with dignity and respect within their own homes.

Above and Beyond Care Ltd is registered with the Care Quality Commission and fully accredited with Social Services.

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Care Provided by Above & Beyond Care Ltd - Ipswich

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Above & Beyond Care Ltd
  • Person in charge
  • Alison Liffen (Manager)

Above & Beyond Care Ltd - Ipswich Reviews (29)

Total of 29, showing 1-20
8.7

Above & Beyond Care Ltd - Ipswich has a Review Score of 8.7 (8.722) out of 10, based on 3 reviews in the last 2 years. Over all time Above & Beyond Care Ltd - Ipswich has 29 reviews.

Overall Experience

  • 23
  • 5
  • 1
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Date Published

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Review from Elizabeth R (Wife of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good at their jobs, they always make time to speak to person they are providing care for and nothing is too much trouble. Regular reviews take place to make sure that the care being offered is fit for purpose

Reply from Alison Liffen, Office Manager at Above & Beyond Care Ltd - Ipswich

Thank you for taking the time to submit this review, we are pleased to hear that you are happy with the care being provided.


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Review from S B (Client) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and two staff members are the most caring people I have known.
We have a good laugh sometimes, they know how to pick me up when I’m down.
The care I receive is first class. The careers are all lovely people, I highly recommend anyone who needs care to come to Above & Beyond Care, it’s
the best thing I’ve done, I’ve been with them for three years they have made me feel at ease, they are very polite.

Reply from Alison Liffen, Office Manager at Above & Beyond Care Ltd - Ipswich

Thank you for your lovely review, it is always a pleasure to see you.


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Review from Sarah B (Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had Above and Beyond Care for nearly a month now and find the management team and my carers kind and caring. They are professional and listen. The care is a high standard and the carers will go out of their way to help you.

Reply from Alison Liffen, Office Manager at Above & Beyond Care Ltd - Ipswich

Thank you, we are pleased you are happy with the care you are receiving.


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Review from C O (Relative of Client) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial assessment through to the care being implemented we had an excellent service. The Quality Assurance Manager was professional and very understanding of our situation and worked with us to introduce carers to my mother-in-law who were respectful of her needs and wishes and paid attention
to the small things that mattered to her. As it is a small family-run firm, communication was easy and efficient. Response to queries and feedback on care was excellent.

Reply from Abbie Liffen, Quality Assurance Manager at Above & Beyond Care Ltd - Ipswich

Thank you very much for your kind words, I am pleased we were able to offer our support.


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Review from Peter Z (Husband of Client) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good professional staff. The company is very willing to plan around the client.

Reply from Abbie Liffen, Office Manager at Above & Beyond Care Ltd - Ipswich

Thank you for your lovely review.


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Review from Irene K (Client) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When I started using this agency approx 3 years ago, the standard of care was excellent, with good carers but as of late, the carers have often been late and the standard of care has deteriorated, possibly due to lack of good carers.

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Review from Kay W (Client) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a service user for some six months. During the whole of this time, I have been pleased with the service and help provided by the carers and also the office staff.

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Review from Alan W (Husband of Client) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Above & Beyond Care Ltd has suffered an unusually higher turnover of carers this last 12 months, the service provider has never failed.
All the ladies who come here are pleasant, gentle and caring with my wife and all are welcome here.

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Review from Nina E (Client) assisted by family/friend published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service that is provided.
All the carers are lovely and very professional.
The office staff are kind and always helpful if I have a worry or concern.

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Review from Jennifer H (Client) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client for 4 1/2 years and have found them to be excellent. They are a small family run company and are friendly and helpful whenever you call. The carers are always very good.

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Review from Alfred R (Client) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied overall.

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Review from Florence W (Client) assisted by family/friend published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive, my carer always arrives on time and stays for the allotted time.
I have never been let down, someone always covers when my regular carer is away.

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Review from Gwynneth G (Client) assisted by family/friend published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly caring staff who seem to realise that talking to people and getting to know them is very important.
The staff seem to be very efficient and happy to be there which is also very important.
I would have no hesitation in recommending Above & Beyond Care Ltd to anyone who needs care. I am very
satisfied.

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Review from Gwenneth B (Client) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied. The only complaint, bed making could improve.

Reply from Alison Liffen at Above & Beyond Care Ltd - Ipswich

Thank you for taking the time to tell us you are very satisfied, we were sorry to hear that your pillows were not being plumped the way you like them and I hope this now been resolved.


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Review from Ann B (Client) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has advanced fronto-temporal dementia and we have been receiving care for her from Above and Beyond Care for 3 years. During that time she has gone through many stages of her dementia and the volume of care has had to be adjusted from time to time. I have found that Above and Beyond Care
always copes with this situation admirably. Very recently we had a mini crisis where even more care had to be found without warning. Despite Above and Beyond Care having Staff with holidays, and some off sick, they went out of their way to provide my daughter with the Care she needed and no loss was incurred because of their efforts. In an unpredictable situation like this, I can say that Above and Beyond Care have always pulled out all the stops and coped with her needs. I wholeheartedly recommend them for the care needs of any dependent and ill client who needs loving care. Apart from physical needs the Caring Staff put a smile on her face and she has been happy with them from Day One.

Reply from Jess Liffen at Above & Beyond Care Ltd - Ipswich

Thank you very much for your lovely words Ann.


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Review from Lynne H (Wife of Client) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care provided for my husband from Above & Beyond. I had been advised to choose a smaller care company and have not regretted the change.
Rotas are emailed every week as I like to know who is coming and when and it makes arranging appointments etc much easier too. We
generally have the same group of carers who care about the work they do.
I have respite once a week and I never worry about leaving my home and husband in their care.
The office staff are very helpful and any requests for time changes and extra care are always met with a ‘yes we can’ attitude.
I only have one little niggle that we are not always told of lateness and time changes.
I would happily recommend this company.

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Review from Beryl W (Client) published on 30 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service I have received.
I have never been let down by non-arrival of a carer and all carers have appeared very close to the appointed time.
All the carers are very kind and perform their tasks professionally. At all times they are dressed smartly and are all welcome here.

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Review from Janet L (Daughter of Client) published on 15 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing the right care for your loved ones is a huge responsibility because you are putting your trust into the hands of people you don't know. From the moment we first got in contact with Above and Beyond Care we felt reassured and at ease.
The level of care and support that they offer is outstanding,
nothing is too much trouble and they go the extra mile to support the family in what are, very often, extremely challenging situations.
The whole team, both managers and carers have shown time and again that they are compassionate, supportive and proactive. This means that you can put your mind at rest in the knowledge that the care they are providing is of a very high quality.
I would highly recommend Above and Beyond Care without hesitation.

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Review from Kevin B (Son of Client) published on 12 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Above and Beyond carers are such a very well organise and wonderful company. Every carer is first class at what they do and nothing is to much trouble and they always are polite and happy while attending to my mother's needs they all deserve a big pat on the back they are far the best company
we have had.

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Review from Alan H (Husband of Client) published on 12 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The visiting carers are almost always prompt and go about their tasks in an efficient but friendly manner, most of the carers have a lot of experience to draw on and can offer advice and suggestions which are often invaluable. The office support is always helpful and aware of our needs, responding quickly
to any requests for changes in rota and offer suggestions to make our use of the service more suitable to our needs.

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Current Review Score: 8.7 (8.722)

Overview of Review Score

The Review Score of 8.7 (8.722) out of 10 for Above & Beyond Care Ltd - Ipswich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Above & Beyond Care Ltd - Ipswich is calculated as follows: ( (13 Excellents x 5) + (5 Goods x 4) ) ÷ 18 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Above & Beyond Care Ltd - Ipswich is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (3)

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Alison

Job Title: Director / Manager

Joined: 2011

Director / Manager


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Jess

Job Title: Deputy Manager

Joined: 2012

Deputy Manager


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Abbie Liffen

Job Title: Quality Assurance Manager

Joined: 2013

Hi, I'm Abbie


I'm the youngest daughter also known as daughter number 2. I have been working in the care sector since 2013, during this time I have completed various training courses such as level 2 & 3 Health and Social Care Diplomas and Level 5 Leadership and Management in Health and Social Care.


I enjoy fitness and finding new country walks with my Yorkshire Terrier, Oli and my rescue dog, Mario in my spare time.


Frequently Asked Questions about Above & Beyond Care Ltd - Ipswich

What Type of Services does Above & Beyond Care Ltd - Ipswich offer?

Above & Beyond Care Ltd - Ipswich offers Home Care.

How many Carers does Above & Beyond Care Ltd - Ipswich employ?

Above & Beyond Care Ltd - Ipswich employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Above & Beyond Care Ltd - Ipswich to verify any information. View our terms and conditions. Above & Beyond Care Ltd - Ipswich has an Enhanced Service – more info.