Review from Rebecca C (Husband of Client) published on 11 May 2017
Submitted via Website • Report

Overall Experience

No negatives at the moment other than, we think we should be informed if and when the carers are going to be late as on the odd occasion, for whatever reason, there has been no information forthcoming. On one occasion I did the complete care myself and the carer when she eventually turned up even put

in the log a half hour visit when in fact she was only here for 15 minutes at the most.
Other than what has been mentioned, overall, an honest and caring attitude by the carers is very refreshing.

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Review from Yvonne M (Client) published on 20 February 2017
Submitted via Postal Card • Report

Overall Experience

My carer always comes in with a smile and hello and also asks how I am today. When I am having personal care done my carer always treats me with dignity. When I ring up I find the management very friendly and easy to talk too. I always look forward to my carer coming, as so caring and kind.

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Review from Caroline M (Daughter of Client) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience

Our carer is very reliable and goes the extra mile in supporting my mother. They are very conscientious and uses initiative, together with a common sense approach to looking after my mother's housekeeping requirements.

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Review from M P (Cousin of Client) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience

Care Treatment - Mostly very good from two carers. One carer not so good.

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Review from Isabel A (Daughter-in-law of Client) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience

My brother-in-law has an involuntary bowel and dementia. The staff will greet the client, make a cup of tea, coffee and breakfast if required. Will ask to take him with help if necessary to the bathroom. If he will let them. If not they will suggest bringing a bowl of water to him, wash and pad change.

They mop bathroom, change bedding, clean sides down in kitchen and wash dishes, and will have a chat while filling in the care report daily.

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Review from Edith K (Client) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience

I have been fortunate enough to have received care from the agency for years or cannot speak to highly of all their carers and of the organisers. They have made living on my own so much more possible and bearable than it would have been without their kindness and thoughtfulness.

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Review from G C (Son of Client) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience

The named agency is by far the best we have had, it gives excellent service and is extremely well run. Any minor problems which occasionally arise are quickly dealt with, they are very easy to talk to and very easy to get in touch with if needed. The care my mum gets from these carers is excellent the

carers themselves are very friendly and easy to communicate with. They give excellent service and have done from the day we started with them. I wouldn't hesitate to recommend them to anyone.

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Review from Susan N (Daughter of Client) published on 7 January 2016
Submitted via Website • Report

Overall Experience

I would like to thank Above and Beyond for a really supportive service in helping a family to cope at such short notice with my Dad's hospital appointment.

From phoning and asking at 24 hours notice for an escort to take Dad to an eye clinic appointment to taking him back to the home safely, your

staff have provided a truly professional service.

Above & Beyond when I phoned said I will try when many agencies just said no. For them finding the perfect person to deal with a very cantankerous elderly man who hates not being able to cope himself, I have to say amazingly my Dad really liked him, can you pass on my own and Dad's thanks to him. I would have no hesitation in recommending your services.

A big thank you as I was very lucky to have found Above and Beyond in what was a really stressful time.

Merry Christmas.

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Review from Wendy D (Daughter of Client) published on 17 November 2015
Submitted via Website • Report

Overall Experience

Our parents were determined to remain in their own home despite increasing frailty and vulnerability. That was manageable until ill health struck me. We had to have help from an agency. Having previously worked in the care industry I was extremely vigorous in my researching I am very aware of the shortcuts

some agencies may take.
I selected ABC above beyond care due to the high CQC rating. Following an interview at our home and a second visit this time with my parents we were all happy to start the care required.
I am more than delighted with the agency and staff. They are all, without fail, friendly, efficient and professional. They understand the difficulty for my parents in accepting that they needed care in order to remain in their own home and have persevered when objection has been made by my parents on their more confused days. Their home appears cleaner, smells fresher, my mum's badly soiled bed is always freshly made up and the sheets laundered. This is not a nice task but it's all done with a smile.

I actually TRUST this agency and I do not say this lightly.
They are proactive, when they notice something we need to be aware of they inform us, not so we can deal with it as they already have, but to keep us up to date.
Both my parents are now really happy with their carer, in fact, they have requested we increase their visits.
The agency does half hour visits and is very conscious of small budgets and is happy to help for as few or as many hours as you require.
I am extremely happy to recommend ABC to anybody. They actually do achieve what we all want, perfect care for our much loved parents when we cannot be there.

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Above & Beyond Care Ltd - Ipswich

Care Provided by Above & Beyond Care Ltd - Ipswich

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