The Garden of England Homecare

Memory Lane House, 25 College Road, Maidstone ME15 6SX
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8.0 6 Reviews
  • The Garden of England Homecare, Maidstone
The Garden of England Homecare provide home care services across Maidstone and Kent. Their team are highly trained, experienced, and strive to provide care that meets each client's unique needs, helping them to live each day happily.

Care services are personalised, this is achieved through an assessment that the team carry out to find out as much about each person as they can.

All team members receive training to handle complex care needs including handling challenging behaviour, Alzheimer’s and dementia care, stroke awareness, dignity in dying and palliative care and learning difficulties. This means they are able to cover a range of specialised care needs as well as general day-to-day tasks, all allowing the person to remain safely and comfortably in their own homes.

The agency are committed to continuously delivering the best home care services and actively welcome feedback and suggestions from clients and their loved ones.

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Care Provided by The Garden of England Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • The Garden Of Kent Homecare Ltd
  • Person in charge
  • Allyson Cooke (Registered Manager)

Funding & Fees Guide for The Garden of England Homecare

  • Prices

  • Please contact us for more information

The Garden of England Homecare Reviews (6)

8.0

The Garden of England Homecare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time The Garden of England Homecare has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
0
1
1
5

Review from Jemma W (Granddaughter of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not thank Thw Garden Of England enough, they've been truly amazing with my Nan. Very attentive, always informs me when they recognise changes in my Nan. They have been great at liaising between social services, Occupational therapists and myself. They've given great advice on how to move forward
with certain changes recently. It's very apparent how much the carers care for their clients. My Nan is always telling me how lovely everyone is which I see myself when I meet them. Friendly, upbeat and thorough even when they've been on long shifts. I highly recommend GOE, thank you all very much for the peace of mind you bring caring for my Nan.

Reply from Allyson Cooke, Manager at The Garden of England Homecare

Thank you so much for taking the time to leave such a lovely review, it is greatly appreciated. I am very pleased you are happy with the care Nan is receiving, your kind words will be passed on to my team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine D (Daughter of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with everything and everyone because they are doing their job and I can rely on them now instead of having to make sure they have done everything for Mum. They ring me now and let me know when they are going to be late or anything else they need to know.

Reply from Allyson Cooke, Manager at The Garden of England Homecare

Thank you for your positive feedback, I am pleased to hear you are happy with our service.


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Management

Treated with Dignity

Value for Money

Review from Sue L (Daughter of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Garden of England Homecare provides a very professional service, they are super reliable providing a service for my father daily. The carers are very kind, take time to chat ensuring all his needs are taken care of. Communication between the company, carers and myself is excellent.

Reply from Allyson Cooke, Manager at The Garden of England Homecare

Thank you very much for your kind words, Sue, it is much appreciated. I will pass your kind words on to Dad's carers.


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Management

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Value for Money

Review from Julia V (Niece of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. The owner and office staff are very approachable, nothing is too much trouble, they listen to us and if possible accommodate our wishes.
The carers arrive on time, if they're delayed they ring to say they're on the way. They are very professional, clean uniforms, hygienic, use aprons
and gloves and very caring, if they find anything they feel I should know about I am contacted.
I cannot speak highly enough of them, highly recommended.

Reply from Allyson Cooke, Manager at The Garden of England Homecare

Thank you very much for your kind words, it is much appreciated that you have made time to leave this lovely review, I will pass your kind words on to Dad's carers.


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Management

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Review from Brian P (Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic support for me as I had a bad month being taken to hospital, was good contact while I was organising coming home and service was quickly up and running when coming back home.
The staff are fantastic and kind.

Reply from Allyson Cooke, Manager at The Garden of England Homecare

Thank you for taking the time to write your lovely review, I will pass these words on to your carers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lisa G (Daughter of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, The Garden of England was able to provide a member of staff who my father knows from previous visits, whilst I went to visit my daughter for her birthday. The trip was made better knowing that my father was in capable hands whilst I was away. Cannot praise or recommend them enough. Thank
you The Garden of England and the carer!

Reply from Allyson Cooke, Manager at The Garden of England Homecare

Thank you for taking the time to leave such a lovely review, we are here to support you anytime you may need it.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for The Garden of England Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for The Garden of England Homecare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Garden of England Homecare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about The Garden of England Homecare

What Type of Services does The Garden of England Homecare offer?

The Garden of England Homecare offers Home Care.

How many Carers does The Garden of England Homecare employ?

The Garden of England Homecare employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Garden of England Homecare to verify any information. View our terms and conditions. The Garden of England Homecare has an Enhanced Service – more info.