Pleasant Home Healthcare Ltd

T1 Bates Business Centre, Bates Industrial Estate, Church Road, Harold Wood, Romford RM3 0JF
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9.9 55 Reviews
  • Pleasant Home Healthcare Ltd, Romford
Pleasant Home Healthcare Ltd employ an experienced and friendly team of staff, able to support adults in their own homes with a wide range of personal needs.

Areas of expertise include supported living, respite care and dementia care, as well as palliative and end-of-life care.

The company's aim is to meet all recognised standards and remain up-to-date with best practice, while maintaining an approach that allows clients to feel appreciated and respected.

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Care Provided by Pleasant Home Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Pleasant Home Healthcare Ltd
  • Person in charge
  • Ravinder Kaur (Manager)

Funding & Fees Guide for Pleasant Home Healthcare Ltd

  • Prices

  • Pleasant Healthcare Rates as follows
    Weekday
    From £13.55 for 30 Min to £22.45 for 1 Hour
    Weekend


    LIVE IN CARE COST from £ 1,325.00 per WEEK


    From £15.03 for 30 Min to £23.35 for 1 Hour

  • Find out more information for our 'Live-In' care rates

Pleasant Home Healthcare Ltd Reviews (55)

Total of 55, showing 21-40
9.9

Pleasant Home Healthcare Ltd has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Pleasant Home Healthcare Ltd has 55 reviews.

Overall Experience

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Date Published

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Review from Denise C (Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Pleasant for nearly a year now. The care provided has been truly life-saving for me. I live on my own, I was down as my brother who lived with me had passed away. I was neglecting myself. I am much healthier and happy now due to the excellent care provided by Pleasant
care team.
My nutrition and hydration needs are well met. The management has been highly responsive and responsible by coordinating care over weekend with nurses regarding my pressure sores.
The care provided by carers and monitored by manager along with nurses helped them heal quickly.
Carers are very caring, friendly, simply well trained. They picked up my sign of cancer at early stage and the care provided to escort to medical appointments helped treat cancer.

Reply from Ravinder Kaur at Pleasant Home Healthcare Ltd

Thanks very much Denise for your kind feedback. We appreciate the same. It's rewarding to learn that you're healthier and happier now and I am honoured our alertness, support and hard work, helped to detect and treat cancer in time. Congratulations for the same!


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Review from Lynda Ann H (Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's almost a year now since I have been receiving care from Pleasant. I have mental health difficulties and used to be depressed and lacked motivation. But now I feel great. Positive, confident and energised with the help or care and support received from Pleasant. All team members are highly motivated,
dedicated, kind, caring and passionate carers. So very friendly and kind. They cheer me up, encourage me, talk to me. I look forward to them, they play games with me - spell check is my favourite. Manager checks and supervises if I am Ok. They create positive atmosphere. I feel very happy and safe.
I am very grateful for them.

Reply from Ravinder Kaur at Pleasant Home Healthcare Ltd

Thanks very much, Lynda, for your kind feedback. We appreciate the same. I am so pleased to hear that the dedication and hard work of our Team members has motivated you and brought a positive change into your mental well being. We love to see you keep up to it at all times. You have our constant support for the same !!


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Review from Hilary C (Niece of Client) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been receiving daily care for several years now from this agency. There have been many times when she has become unwell and changes made to her care during which carers have responded appropriately and always with sensitivity, empathy and professionalism. The manager is the same and has
proved to be an excellent communicator always trying to do the very best for service users/family and accommodate their wishes.
Carers have proved to be kind, reliable and excellent timekeepers.

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Review from Oluyami O (Mother of Client) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been receiving care from Pleasant Home care for over a period of 2 years now. I am very happy and pleased with the care provided.
Carers are very caring and friendly. They handle my son gently and do their best for him. The management has always been caring and helpful. I feel free to talk
to them. They monitor and supervise care delivery and check up. A very professional team of caring people.

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Review from Patricia H (Client) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very helpful and any problems I have are soon put right by the manager. I can trust the carers and have a laugh with them - it is better than a dose of medicine.

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Review from Joan G (Client) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Pleasant Home Healthcare since more than a year now and I am very pleased and satisfied with the care provided. Carers are very helpful, kind, caring, friendly and thoughtful. The management are very pleasant, friendly and professional. They monitor the staff and effectively
take care of my changing care needs, by revising the care package promptly and ensure it's quickly implemented. A very pleasant team.

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Review from Tarveen S (Daughter-in-law of Client) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant Home Healthcare is a professionally run service operating to high standards. The management has been flexible to meet our changing requirements to meet my father in law's needs. The caring staff are courteous and empathetic and have gone out of their way to make my father in law comfortable.

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Review from June H (Wife of Client) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needed to be discharged from the hospital and we contacted Pleasant Home Healthcare Ltd. The management arranged care visits promptly and contacted social services for the right equipment. The carers were very trained and experienced and handled him gently and were very kind and friendly
- very professional team.

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Review from Andrew M (Son of Client) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed by the management of the service and individual carers and know that dad was equally satisfied. It helped to maintain his independence and dad found all staff very friendly and attentive. Pleasant Home Healthcare lived up to their name.

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Review from RajCoomar P (Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the Care provided by Pleasant Homecare. Very Professional and caring service. The carers have been very kind and caring.They are friendly and motivational. They take good care of my Nutrition and Hydration and personal Hygiene. I enjoy have a good conversation and always look
forward to seeing them.
The management has been great. They check and endure all my care needs are well met and that is very reassuring.

Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare Ltd

Thanks very much for your kind review. We appreciate the same!


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Review from Julia B (Daughter of Client) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by Pleasant Care. The management team are proactive in the care that they provide to my dad and act swiftly to changing circumstances. The carers are helpful and communicative. They have a 'can do' attitude and are always happy to help. I would have no hesitation in recommending
their services.

Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare Ltd

Thanks very much for your kind feedback. We appreciate the same!


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Review from Shaun D (Husband of Client) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was content with the staff and backup when needed.
Social Services and Pleasant make a great team.
Since my wife returned from the hospital the Pleasant management has been very cooperative and helpful to communicate with social services, occupational therapy and GP services to put all she
required in place.
My wife loved her carers, and when she was in their care it gave me time to go shopping and I felt relaxed.

Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare Ltd

We appreciate your kind feedback and are grateful for the same. We constantly work with the Local Authority, Social Services and other Healthcare professionals and agencies, with regard to our service user welfare, which is our priority.


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Review from Carol T (Client) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently transferred to Pleasant Home Healthcare after being let down very badly by my previous care company. Pleasant Home Healthcare immediately stepped in and took over my care at a very difficult time for me and have made me feel relaxed and stress free. The carers are very friendly and have provided
an excellent service while striving to maintain my dignity at all times. They have promoted my independence by encouraging me to take part in my own care, but are always there to assist or take over if necessary without making me feel inadequate. They are happy to prepare something for me to eat or drink on each visit and always seem to find time for a chat. They communicate well with my husband and are always up to date regarding my 'peaks' and 'troughs'. I am grateful to the staff for making me feel part of the human race again rather than someone who is an obstruction.

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Review from Eileen M (Client) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and happy with the care I am receiving from Pleasant Home Healthcare. Carers are very courteous and very pleasant to talk to and very pleasant to have them come to my house. I appreciate their friendliness and kindness. I have a very pleasant communication with the management and there
have never been any difficulties. They help me be independent in my own home. They help me relax and be happy.

Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare Ltd

Thank you for your kind feedback. We greatly appreciate your pleasant feedback . I am delighted to learn, that you find our team and service very pleasant and are pleased with same.


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Review from Peggy Ann G (Client) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received care from Pleasant Home Healthcare upon discharge from hospital. The carers were very pleasant, very professional and very helpful. The timekeeping was very good and I was very satisfied. Management was very helpful and approachable, they used to monitor and check if everything was ok and
gave all the necessary support. Receiving care from a very caring team helped positively to recover well in time.

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Review from Deborah P (Mother of Client) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using care services from Pleasant Home Healthcare since we changed from the previous provider 13 months ago. There has been a complete change in my daughter's mood which is positive and makes her cooperate with the carers better. As my daughter suffers from Downs Syndrome, carers need to
be patient and friendly, which was not so with the previous provider. We are happy that carers come on time in the morning, as my daughter gets picked up to go to Day Centre. The management have been supportive and approachable and accommodated time change requests as per our needs.

Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare Ltd

We greatly appreciate your kind feedback and are thankful for the same. It is highly satisfying to learn, that Challenging behaviour and Special needs care needs of your daughter are being successfully met our Company.


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Review from Leonard J (Client) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving home care from Pleasant Home Healthcare for 1 1/2 years. I am very happy with the care I've received, the carers are very friendly and they talk to me to make sure I'm ok. If there any problems or queries, I ring the office and they are very helpful.

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Review from Toni R (Client) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was very pleased with the services from Pleasant Home Healthcare. The carers always come on time, were very happy and kept me motivated and gave me hope and encouragement. They made me feel better about my situation, of a night time, they would get me settled and make me feel comfortable ready for a
good nights sleep, this really eased my anxiety and left me relaxed. Having the care from Pleasant Home Healthcare arranged very quickly by the management, meant I could come home and be with my family, somewhere I could start to recuperate.

Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare Ltd

Thank you for your kind feedback. We greatly appreciate the same. It is a pleasure to learn that the desired Outcomes were successfully achieved with the care delivered by our team, which helped you recuperate well, and made a positive difference to your welfare and well being.


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Review from Doreen B (Client) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Pleasant Home Care for almost two years now. I am very pleased and happy with the care. Carers are very kind and friendly. They listen and talk to me, treat me with respect and dignity.
The management has been helpful on meeting my needs, monitoring carers. On the occasion
when I was unwell, when they arrived, the carer called for an ambulance and the assistance was very helpful. I feel safe with their care.

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Review from Sarah E (Client) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with the company 8 months and I am very happy with the services. The carers are very nice and are happy too in the work which is lovely. They give me dignity.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Pleasant Home Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Pleasant Home Healthcare Ltd is calculated as follows: ( (52 Excellents x 5) ) ÷ 52 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pleasant Home Healthcare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (4)

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Ravinder Kaur

Job Title: Director and Registered Manager

Joined: 2011

Management Degree in Social Health Care. Also a Computer Engineer. Social Healthcare Experience of Managing and working with adults suffering from Mental and Physical difficulties. Expertise in dementia and Elderly care.


Provide care based on Person Centred Planning with Individualised care plans for each service user. Care provided with sensitivity respecting dignity and choice
Ensures positive Outcomes are achieved.


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Jaz

Job Title: Deputy Manager

Joined: 2012

Over 10 years of Experience in all areas of Healthcare Well Experienced, Passionate and Dedicated Team Member.


Trained in ensuring the Safety and well-being of our service users.


Anita

Anita Reed

Job Title: Supervisor

Joined: 2015

Anita is highly experienced in Healthcare. She has over 8 years of experience in providing care for the elderly in the community. Her expertise is Dementia care, palliative care and all types of complex care. She ensures Health and Safety and the prevention of abuse. The safety and protection of our service users is our main priority. She performs risk assessments on a regular basis and referrals are made and adaptations' made to ensure service users' Safety and Welfare.


Debbie

Debbie Mitchell

Job Title: Quality Monitoring Assistant

Joined: 2012

Debbie is highly experienced and Qualified in Health and Social care.


She has provided care to the elderly and vulnerable people in the community suffering from dementia, autism , downs syndrome and needing complex care including palliative care. Also use of hoist to service users needing 2 carers visits for transfers.


She assists the management in providing high-quality care to all the service users and ensuring
all the duties are carried out to the highest standard making a positive difference in service users' lives and supporting their families.


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