Pleasant Home Healthcare Ltd

T1 Bates Business Centre, Bates Industrial Estate, Church Road, Harold Wood, Romford RM3 0JF
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9.9 55 Reviews
  • Pleasant Home Healthcare Ltd, Romford
Pleasant Home Healthcare Ltd employ an experienced and friendly team of staff, able to support adults in their own homes with a wide range of personal needs.

Areas of expertise include supported living, respite care and dementia care, as well as palliative and end-of-life care.

The company's aim is to meet all recognised standards and remain up-to-date with best practice, while maintaining an approach that allows clients to feel appreciated and respected.

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Care Provided by Pleasant Home Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Pleasant Home Healthcare Ltd
  • Person in charge
  • Ravinder Kaur (Manager)

Funding & Fees Guide for Pleasant Home Healthcare Ltd

  • Prices

  • Pleasant Healthcare Rates as follows
    Weekday
    From £13.55 for 30 Min to £22.45 for 1 Hour
    Weekend


    LIVE IN CARE COST from £ 1,325.00 per WEEK


    From £15.03 for 30 Min to £23.35 for 1 Hour

  • Find out more information for our 'Live-In' care rates

Pleasant Home Healthcare Ltd Reviews (55)

Total of 55, showing 41-55
9.9

Pleasant Home Healthcare Ltd has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Pleasant Home Healthcare Ltd has 55 reviews.

Overall Experience

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Review from Ena G (Client) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Pleasant Home Healthcare Ltd for almost a year. Carers are very kind, helpful and smiley. They cheer me up and they do all of the duties I ask them to do. I enjoy talking to them and having them around. The management is very helpful and any request to change of time
due to hospital appointment have been successfully met at short notice which is helpful.

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Review from Margaret S (Daughter of Client) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has been with this agency since leaving hospital after a fall last autumn. They have helped out with shopping and dropping off samples to doctors when I have been unable to. They even purchased and fitted a broken keysafe within two days at a reasonable cost. Any request for support
has been responded to promptly and courteously.

Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare Ltd

Your kind feedback is greatly appreciated and we are very thankful for the same. Service user safety and welfare is our prime concern and we are pleased to have delivered the same in a timely manner.


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Review from Rose L (Wife of Client) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first introduction to Pleasant Home Healthcare, I was very impressed. My husband needed end of life care after leaving hospital and it was very well arranged in short notice by the management. The carers came 4 times a day in two's. They were very efficient, reliable, kind, thoughtful and respectful
towards his needs. He was always happy to see them and had a little laugh and joke with them, they instilled great confidence and respect. The contact and support we had with the management team was very good. They are a very professional and caring team and I would personally recommend the company very highly.

Reply from Ravinder Kaur, Registered Manager at Pleasant Home Healthcare Ltd

We appreciate your kind feedback and are thankful for the same. Its inspirational , assuring and satisfying to learn service was well delivered to the required standard


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Review from Jeremy M (Son of Client) published on 24 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum greatly appreciates the care that she receives from Pleasant Home Healthcare. Staff are very friendly and work very hard. Calls are on time and any changes requested by Mum are always accommodated. I would recommend Pleasant Home Healthcare to other potential clients.

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Review from Jan C (Son of Client) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were very prompt, polite, took my instructions well and were very knowledgeable in their care of my dad. They received proper training and it showed throughout. Management was very knowledgeable and always kept me up to date of any issues needed. All in all, a very well run, efficient, personal
service. would recommend! Also, care was arranged in a short period when another agency couldn't provide necessary cover. The company is reliable.

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Review from Ted B (Son of Client) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided has been of a high standard. The company has reacted well and quickly to any changes of need that has occurred. The management are very hands on and are always contactable when I wish to discuss the service provision. They prioritised the safety of my mother and father and contacted
the council concerning the provision of rails around the house. The carers are gentle and very understanding when dealing with my parents.

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Review from Mary B (Client) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the care my husband receives, he is treated with care and dignity and they speak to my husband as an equal, and always try to meet his needs accordingly. They leave the bathroom nice and clean, they get him dressed and chat to him like an old friend. I will definitely recommend Pleasant
Home Care.

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Review from Robert G (Friend of Client) published on 1 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been cared for by Pleasant Homecare for a period of more than 3 years now. Carers visit me 3 times a day and care duties delivered by them, make a positive difference to my physical and mental health and help me retain my independence. Pleasant Homecare is a very professional team and I have
at all times, received courteous, friendly and supportive care service.
Efforts put in by their highly competent manager to recruit caring, helpful and reliable staff ,who are well trained and supervised has always been witnessed. In these three years my care package has been reviewed effectively on a timely basis to meet my changing health needs. I am very grateful that I received and enjoyed good care service all these years and all my care needs were met successfully.
I would highly recommend Pleasant Homecare to anyone looking for a care provider for themselves or their loved ones.

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Review from Philip S (Son of Client) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the services of the agency for approximately two and a half months and have been very happy with the information and support provided by management and care staff in a timely manner.
The standard of care is excellent with respect and dignity shown to my father at all times. All the staff
are courteous and helpful and practical advice is readily available by management.

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Review from S S (Client) published on 26 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am receiving care from Pleasant for 3 years now and I am really pleased. I had problems with providers and had to change and now I am very happy. All the carers are very friendly, caring and helpful. I can trust them. I have a good relationship with them, they always listen to me and do things as
I want.
They are all well trained and supervised and the management ensure everything is okay. They meet me for reviews and feedback. Very good and professional team. I am so glad I have them.

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Review from Jessie (Client) published on 21 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and happy with the service I am receiving forom Pleasant Home Care, all the carers are wonderful and happy people. They are friendly, always talk and listen to me which I enjoy and they make sure they serve me hot meal every time and give me my medication.
I always look forward to
them coming, when I ring the office they are aways kind and helpful and they listen to me, especially the manager, she always reassures me and takes care of everything for me.

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Review from Eric J (Husband of Client) published on 21 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant homecare provided care to my wife for a period of more than 2 years and my wife and me were very pleased with the service received. Due to my wife's health condition, a very sensitive approach was important and the carers took utmost care to handle her gently. They were conscientious, very
kind, friendly and sympathetic. My wife felt comfortable and at ease with them. They visited her on time , every morning and were very reliable. The standard of care was good and be hard to replace.

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Review from Myra (Client) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Pleasant Home Healthcare for one year, I am happy with the care I get. Lovely friendly happy carers that help me and do there best for me. The management is helpful in all aspects. I would recommend Pleasant Home Healthcare to anyone that may need it anytime.

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Review from Kim H (Sister of Client) published on 26 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have enjoyed the excellent care service of Pleasant Home care for over a period of 2 years now, for my brother. During this period the service has been highly responsible, responsive and truly reliable. Its been a pleasant change from previous four care providers, whom we had to change, due to constant
worry and concern regarding the care provided. We have had peace of mind with Pleasant Home care and feel confident and happy regarding the care provided to him. Due to his mental health condition and diabetics, it is important that he has his food and medication at right times and the right support is given to him. The carers are friendly and caring and they always do their best for him. They take time to sit and talk to him which helps with his mental health condition. We are able to contact the management freely to discuss issues regarding his care and they take care to implement things accordingly, if needed. They also review his care needs regularly. The staff are well trained and supervised. During the initial assessment, over 2 years ago, the manager had assured us that essential care will be delivered satisfactorily and that has proved to be so true over the 2 years. We have benefited from a great care service which can be trusted with regard to my brothers essential care requirements. The care provided has made positive changes in my brothers life and we are very pleased.
We can confidently recommend Pleasant Home Healthcare to anybody looking for a care provider for their loved one. We wish we had known them earlier.

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Review from Linda (Daughter of Client) published on 27 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We decided to use Pleasant Home Healthcare after reading available reports and recommendations. Dad had become more frail and had suffered a few falls.


The manager met us and our father and we all discussed what was required. She wanted input from all of us. She gave us helpful information about

attendance allowance and help Dad could receive from local OT and Physiotherapy departments. This had not occurred to us. She made an effort to get to know Dad and find out what his needs are. He now receives a short visit from a carer in the mornings and evenings who serves his meals, bathes his legs and makes sure he is ok.


The staff, who visit daily, are all very friendly, pleasant, professional, efficient and reliable. They chat to my father while providing care and treat him with respect. My father is housebound and the staff bring a little bit of the world outside into his house twice a day. At times he is less well or mobile. His state of health can vary. I believe it is reassuring for him to know that someone is coming in every day, to serve that important hot meal, bath his legs so that ulcers do not develop or even retrieve the TV remote control, which has fallen under the chair!


Although we visit Dad many times a week, it's not possible to be there morning and evening every day and we do go away sometimes. We ALL have peace of mind knowing that someone will be visiting and checking that Dad is ok and, if he is not, letting us know.


Dad has received the support from Pleasant Home Healthcare for 6 months now. It is a good service and we know that we can talk things over with the manager or that she will ring us if she is concerned. We are very pleased with the service and wish we had put this in place sooner.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Pleasant Home Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Pleasant Home Healthcare Ltd is calculated as follows: ( (52 Excellents x 5) ) ÷ 52 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pleasant Home Healthcare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (4)

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Ravinder Kaur

Job Title: Director and Registered Manager

Joined: 2011

Management Degree in Social Health Care. Also a Computer Engineer. Social Healthcare Experience of Managing and working with adults suffering from Mental and Physical difficulties. Expertise in dementia and Elderly care.


Provide care based on Person Centred Planning with Individualised care plans for each service user. Care provided with sensitivity respecting dignity and choice
Ensures positive Outcomes are achieved.


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Jaz

Job Title: Deputy Manager

Joined: 2012

Over 10 years of Experience in all areas of Healthcare Well Experienced, Passionate and Dedicated Team Member.


Trained in ensuring the Safety and well-being of our service users.


Anita

Anita Reed

Job Title: Supervisor

Joined: 2015

Anita is highly experienced in Healthcare. She has over 8 years of experience in providing care for the elderly in the community. Her expertise is Dementia care, palliative care and all types of complex care. She ensures Health and Safety and the prevention of abuse. The safety and protection of our service users is our main priority. She performs risk assessments on a regular basis and referrals are made and adaptations' made to ensure service users' Safety and Welfare.


Debbie

Debbie Mitchell

Job Title: Quality Monitoring Assistant

Joined: 2012

Debbie is highly experienced and Qualified in Health and Social care.


She has provided care to the elderly and vulnerable people in the community suffering from dementia, autism , downs syndrome and needing complex care including palliative care. Also use of hoist to service users needing 2 carers visits for transfers.


She assists the management in providing high-quality care to all the service users and ensuring
all the duties are carried out to the highest standard making a positive difference in service users' lives and supporting their families.


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