Samfos Health

S O A R Works Enterprise Centre, Knutton Road, Sheffield S5 9NU
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9.6 24 Reviews
  • Samfos Health, Sheffield
Samfos Health are a home care and nursing provider who supply temporary and permanent staff to nursing and residential care homes, hospitals, prisons, GP surgeries and to individuals requiring care in their own homes.

Person-centred care and support are offered to help people live independently at home for as long as possible.

Staff are employed that have strong empathy skills, and who have a genuine love for the care profession.

Candidates are only selected once they have been fully referenced and CRB checked.

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Care Provided by Samfos Health

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Samuel Fosu (Manager)

Samfos Health Reviews (24)

Total of 24, showing 1-20
9.6

Samfos Health has a Review Score of 9.6 (9.575) out of 10, based on 14 reviews in the last 2 years. Over all time Samfos Health has 24 reviews.

Overall Experience

  • 19
  • 4
  • 0
  • 0
  • 1

Date Published

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10

Review from Robert P (Son of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service. The staff were so caring and gentle with my mother. She had dementia and could sometimes be a bit awkward but they were so patient with her. She had a few other health problems as well and the care was brilliant. Thank you to all the staff who cared for her.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for taking the time off your busy schedule to give us this kind review. It is always good to know that our services are positively impacting on individuals and families within our communities. We appreciate your response, and we will not be complacent but will continue to work well with all people and relevant teams to ensure every invidual and family we support receive the same level of satisfaction.


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Review from L T (Granddaughter of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers, very polite and can always make him smile. Never had no problems, very caring and helpful. Always let me know anything that I need too. Not a bad word to say about any of the carers or the company.

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Review from K C (Daughter-in-law of Client) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Samfos were caring, respectful and reliable. Staff were patient and promoted my mother-in-law's dignity in a time that she needed care and support. Provided a professional service. A special thank you to all staff.

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Review from Steve W (Husband of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used the services of Samfos following discharge from hospital after having knee surgery. I am normally the carer for my wife who suffers from Parkinson's disease but found I couldn't cope having to use crutches until the knee mobility improved. I am now able to care for my wife and reluctantly stopped
the service. I cannot recommend Samfos' care highly enough, nothing was too much trouble for my regular carer who always greeted us with a smile and we will miss her regular visits.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your review of our service and for your feedback. We are very glad to have had the privilege to play a role in helping you to successfully recover from your knee surgery. Your regular support meant we worked together as a team to achieve a successful outcome. We all wish you the very best of luck for your remaining recovery journey.


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Review from S R (Granddaughter of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers have been so friendly and accommodating and have been a massive help. Great communication. I never feel my grandma is not looked after well. She doesn't complain. The only thing I can give feedback on is the carers' behaviour around the house - they keep gloves on and touch things around the
house after cleaning my grandma which is not hygienic. They should change the gloves. They slam the front door which my uncle has noticed and has now left a sign on the door. Small things like that. But overall my grandma is happy and we feel content when carers are with her.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your honest review. We value your feedback so much. I can assure you that the points you raised have already been fully addressed by offering those staff refresher training on infection control and how to take good care of client's property, including but not limited to unintentional door slamming.


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Review from Paul M (Son-in-law of Client) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law and I are very happy with the service we have received from Samfos Care Agency. The Agency Manager is exceptional; always available to answer any queries and make essential adjustments to my father-in-law's package of care if his needs change (my father-in-law has variable health conditions)
to maintain his safety and well-being. I have never before worked with such a responsive and conscientious agency. My father-in-law is fond of his regular carer and they have a good working relationship. At times, my father-in-law can speak abruptly to others, but his carer uses his experience of working with challenging customers to encourage and support my father-in-law kindly and effectively.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your kind review. We will always continue to work with families to ensure that our clients always receive the best care possible.


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Review from C B (Next of Kin) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Samfos Health provides a very good service with professionalism, compassion and empathy.
The carers are dedicated and go above and beyond to provide a personalised service for their clients.
I would greatly recommend Samfos to anyone seeking a care agency.

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Review from Graham B (Partner of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the service we have received from Samfos Health. The carers have been wonderful. They are always cheerful, kind and respectful to both my partner and our property. It has been a pleasant experience for both of us which has helped my partner to regain her independence
following a short spell in hospital. They will be greatly missed.
I have no hesitation in recommending Samfos Health.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your kind review. We could not have achieved such a result without your help and support in working with us as a team. We appreciate your team spirit in working with us to achieve the quality outcomes set to meet your partner's care needs. We will always continue to do the same for all our clients.


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Review from N F (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Samfos treated my dad with respect dignity and continuity he needed. As a family, we felt heard as I chose to express at all times any part of the service I was dissatisfied with. Samfos resolved complaints and made it their duty to keep us and the client happy. I would recommend their overall services.

Reply from Samuel Fosu, Manager at Samfos Health

I would like to thank you for your feedback on our service. We do appreciate your cooperation during the service and for your time in giving us your honest opinion. It is always a treasure to hear from people using our service as this helps us to shape our approach and enable us to continue delivering unparalleled care to all our clients. Thank you.


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Review from Linda F (Daughter of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This the worst service I have experienced. No assessment was completed prior to the carers attending my mother's home and the carer went into the property without consent. My mother has severe dementia and she was totally confused when a stranger entered her home. The manager told me that she had tried
to phone me but this was untrue as I did not have any missed calls. A carer should not have gone into the property without an assessment from the manager being completed. I was shocked that this was allowed to happen.
I would not recommend this service in the Barnsley area.

Reply from Samuel Fosu, Manager at Samfos Health

Dear Linda, thank you for your feedback. We take every negative feedback very seriously and immediately investigate to establish the cause. As a company, we would always seek to undertake an initial assessment prior to commencing a new service. However, this is not always possible as in some situations and circumstances we work closely with councils and families and depending on the urgent nature of the need for the service, some new clients services can be started before completing a detailed initial assessment within reasonable time frame. So it is not unusual for a new service to commence before an assessment is completed at a later time. In all such cases, we would have already been given sufficient information (as was the case of your mum) that will enable us to deliver safe care to the clients.


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Review from S G (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring service provided by Samfos, they have been caring for Mom since October 2023 they care for her with dignity and compassion the also include and speak to my dad in conversations which makes his day easier, we are really happy with the carers that come they are all professional and efficient
and treat mom with respect and kindness whilst doing a difficult job. I can’t praise them enough.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your kind response. I am glad to know things are going so well with your mum's care. It is a team effort so I would also like to thank you for your cooperation and understanding. I believe working together as we always have will enable us all to continue to provide the quality that we always have to your mum.


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Review from B C (Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed care for a week while my friend was away. My two Samfos carers were prompt, efficient and friendly and they showed initiative in taking on tasks. They gave me confidence that they would do a good job and look after me. They also helped in cleaning the bed and changing it on the two occasions
when I soiled it because of my paralysis. They were the best carers who have ever worked with me and I would be very happy to work with them and Samfos again. The booking system was likewise robust, friendly and efficient and we organised everything with a minimum of fuss.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you very much for your feedback. It was a pleasure to hear from you again and to support you with your care to your satisfaction. I am glad that you were satisfied with our service once again and we look forward to supporting you again whenever you need us.


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Review from S P (Daughter of Client) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Samfos Health cares for my father while I am at work. He has dementia. I am confident he is safe and well looked after in their care. I have always found staff to be reliable, punctual, polite and courteous.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your feedback. We appreciate your honest review about our service. We always aim to do our utmost best for all our clients and it's ever so heartwarming and motivating when such words of appreciation are openly expressed.


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Review from M R (Niece of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care by the team at Samfos is great. I would highly recommend them to anyone who needs home care.
The team actually have conversations with our uncle and treat him like a person rather than just a job. Well done to all of the staff.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your kind review and for your team support, as we couldn't have achieved all these successes without your support and understanding. Dignity and respect have always been and will always be the benchmark of our care for all the people that we support.


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Review from Caroline A (Daughter of Client) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff cared for our mum for 16 months till her recent passing. They were angels, caring, compassionate and professional. We could not have asked for better care for her, and these ladies made Mum's final months the absolute best they could have been. Our minds were at rest knowing when we couldn't
be there, she was safe and being cared for and treated with the utmost dignity. Thank you so much to you all.

Reply from Samuel Fosu, Manager at Samfos Health

I am very humbled by your honest review. Thank you. It was an amazing experience to work with you all as a family, as not all people understand the complexities and challenges of delivering quality and safe homecare service. But you as a family did, and it demonstrates that despite the current crisis, it is still possible to achieve a quality service for a loved one when resources are pulled together, and all parties work together as a team.


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Review from P G (Client) assisted by family/friend published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are approachable, professional and knowledgeable.
They are flexible and considerate.
I feel very comfortable with them.

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Review from Alan W (Client) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb, kind and very sensitive service.

Reply from Samuel Fosu, Manager at Samfos Health

Thank you for your review. We appreciate your feedback for our services.


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Review from Dorothy W (Client) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and safety in the hands of Samfos.

Reply from Samuel Fosu, Manager at Samfos Health

We value your feedback. Thank you for your comments.


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Review from J L (Son of Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service overseen by the manager who I can't speak highly enough of. Carers are on time, no rush and make my father comfortable and at ease.
Highly recommended.

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Review from M C (Son of Client) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided for my father.

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Current Review Score: 9.6 (9.575)

Overview of Review Score

The Review Score of 9.6 (9.575) out of 10 for Samfos Health is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.575 for Samfos Health is calculated as follows: ( (62 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 80 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Samfos Health is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Samfos Health

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Frequently Asked Questions about Samfos Health

What Type of Services does Samfos Health offer?

Samfos Health offers Home Care.

How many Carers does Samfos Health employ?

Samfos Health employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Samfos Health to verify any information. View our terms and conditions. Samfos Health has a Platinum Service – more info.