What Type of Services does Serenta HomeCare offer?

Serenta HomeCare offers Home Care.

How many Carers does Serenta HomeCare employ?

Serenta HomeCare employs 38 carers.

Serenta HomeCare, Sheaf Valley House, Unit 3, 134 Archer Road, Millhouses, Sheffield, South Yorkshire S8 0JZ

Review from Simon H (Son of Client) published on 9 December 2024
Submitted via Website • Report

Overall Experience

Right from the outset, Serenta has been amazing. I was impressed with the initial assessment & home visit, from the office team and had no concerns choosing Serenta.
This week I've met Mum's carer and he's brilliant. He has an amazing rapport with my Mum and has truly taken an interest in her. His

care is diligent and thorough and he always leaves her ensuring she will be OK until the next visit. Every day her carer ensures her needs are met and her condition is noted, helping spot any issues or deterioration. Everything is logged and recorded - it's very professional.
I live overseas and can now rest assured that Mum is in good hands and receiving great care and attention from the Serenta team. I would totally recommend them.

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Review from Anne G (Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience

Recently after a full hip replacement, I needed to find help at home. My hope was to locate a team of carers to help me through those initial days and possibly weeks at home that followed this operation.
Serenta has certainly ticked all those boxes. The carers were an efficient and helpful team, listening

to my needs with attention and delivering just what I needed at every visit. They listened to understand what it was I thought I needed rather than fitting me into their routine. There was flexibility so that I could adapt these visits to suit changes as they happen on my forward to complete independence.
Behind the carers, there is an extremely efficient and dedicated team in the office. Always a voice on the phone and always ensuring that I was receiving the care I needed. I felt the carers themselves also benefitted from this support and naturally this led to just everyone being happy and relaxed as the recovery process evolved.

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Review from J F (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience

Serenta's carers looked after both my parents over the past few years. Dad passed away the carers were very supportive and sensitive in looking after Mum. They have been amazing with personal care, support at meal times, doing shopping, and cleaning calls at a high standard. Always putting mum's needs

first, social calls Mum loved. Our family would like to thank you all very much for everything that is done, including the office staff. Many thanks.

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Review from Hilary C (Client) published on 14 July 2023
Submitted via Website • Report

Overall Experience

After a lengthy stay in the hospital, I required support at home, starting with three care calls a day. They were excellent at undertaking an assessment of my needs and ensuring I had carers in place within three days of leaving the hospital. They also arranged for a carer to accompany me to follow-up

hospital appointments and an overnight stay after a hospital procedure. Just fetching some shopping and collecting medications was very helpful. The best thing is that the carers really felt as if they were a family team and that, as a client, I was part of that family. They helped me regain my confidence, and my recovery, as a result, has been far speedier than anticipated. Thank you, team - you have been amazing.

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Review from J B (Daughter of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience

My mother had regular calls from Serenta HomeCare for a year and received good care. She was always pleased to see the carers and very much enjoyed their company. As far as possible, my mother had the same carer each morning, which was very reassuring for her, and they took a great interest in her and

her life.

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Review from Linda E (Daughter of Client) published on 22 July 2022
Submitted via Website • Report

Overall Experience

My mum has been a client of Serenta since 2019, and we have had an excellent experience with them from day one up until Mum went into nursing care in May 2022. The standard of care is excellent, and the organisation and communication with staff have also been excellent. Nothing was ever too much trouble,

and the staff really got to know my mum and deliver friendly and person-centred care. They listen to concerns and put things right straight away. My mum started with one call a day and went up to four calls a day, nursed in bed as she deteriorated. Serenta were there for Mum always, and I cannot recommend them highly enough for home care. The staff are well trained, and they take the time to do things properly.

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Review from Julie E (Daughter of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience

My mother has had care from Serenta now for approximately 12 years. In all this time, I have nothing but praise for every aspect of their service. The care staff have been amazing, and also the office staff are always there to help with questions and any additional care we need. My mother looks forward

to her daily visits, and it helps me too to know that someone is going in every day, and I will be notified should anything be a concern. Thank you, Serenta; I couldn't manage without you.

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Review from Faye C (Daughter of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience

Living so far away from my mum, it is and has been (since 2016 when we first encountered Serenta) a real blessing to know that she is being so well cared for. Mum relies heavily on the wonderful staff who visit her every day, and I know that all her day-to-day needs: medication, meals, shopping, cleaning,

washing etc, are being done for her, as she is now unable to do so many of these things for herself.
I am kept updated on how she is doing from time to time, and if any concerns arise, Serenta will always contact me to let me know.
Because I live 250 miles from Sheffield, I cannot visit as frequently as I would like to, but I know that if a problem arises, Serenta will deal with it for me, which is a real relief.
It is a relief to know that my mother is safe, well, happy and cared for. She likes the staff - and on the occasions, I have visited when staff visit Mum, she gets on very well with them, and occasionally even enjoys a joke with one person in particular.

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